Where do I start? How about that I know 2 people that bought a car from Carvana and didn't have to go through the ringer like I did. So I'm only 20 years old and I make well over 50k a year. I work 3 jobs and I'm a full time student; online. So like anyone else, I picked a car and started the process. I submitted all documents as asked. Once I submitted all required forms I received a phone call from Carvana. The lady on the call told me that they verified my insurance and my license, however, they couldn't verify my income. I was taken back by the statement. What do you mean you can't verify? You have 2 check stubs as asked. She told me she needed to call an office phone. I told her my supervisor doesn't have an office phone, he's mobile. He travels from store to store and has a company cellular phone. She said we have to speak with him on an office phone.
So at that point I was like, I'm guessing she went deaf when I said he has a company cell phone. He doesn't work in a direct office. After I got that through, I had to get her to understand that my company is very confidential when it comes to pay. She was not hearing it. She basically tried to tell me what is done, as if she works there. Hmph! Anyway, so she took down his name and number. She called him on a Sunday when no one for our company is working. However, she was able to reach him, keeping in mind it is a company cell phone which he's able to use at anytime. So she was able to verify the information that was needed. Hours later I gave a call back to get an update and the lady says we have to verify your employment. Again, I'm confused. I ask didn't my Manager do that? She basically says that his verification wasn't good enough.
At the moment I was so over Carvana. I called them back and just cancelled the purchase because I didn't expect such a big hassle. I was telling so many of my peers and family about Carvana they was considering it. Unfortunately, I will not let them have to go through the same. I'll tell them it's easier to use a local dealership. For anyone reading this I suggest you use a local dealership.
Bottom Line: No, I would not recommend this to a friend
