BetterHelp Reviews - See What Customers Are Saying

I love my therapist! She knows what she’s talking about and she’s truly helpful. She’s a great listener and has a bunch of different techniques that work for her clients. And she understands that we are all different. She’s given me many activities to help me process my trauma and help with the healing process.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I really love BetterHelp. It's been, by far, the best therapy experience ever. I have seen a few therapists in-person around my area, but am getting the most out of my BetterHelp experience.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has made it easier for me to receive the help that I need with also allowing me to do therapy on my own time. It doesn’t interfere with my work schedule and I can do therapy whenever I am.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

There’s no way I could afford traditional therapy, nor attend! My life is so wild and I cannot spare an entire hour away from the home to do therapy. My therapist was expertly matched and is everything that I needed! If I did not sign up for this service I would be dealing with these things on my own - unhealthily. This is convenient and perfect for my needs.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

App is well designed and I love the functionality. I was paired with a very nice female therapist. I have experience with in-office therapist and these video chats are very close to real visits. I would recommend to anyone who’s interested in the convenience of online therapy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Marjola is a great listener. She really helps me sort through my feelings and gives me tools to move forward. I feel very understood and supported.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has changed my life for the better. One of the things that prevented me from counseling on a regular basis was traveling to the session. I hate driving in traffic after work or having to skip lunch to make an appointment. I also hated telling a new employer that I needed some time off to go to an "appointment," after I recently started. These things changed when I started using BetterHelp. Plus, my counselor is amazing. She listens and provides thoughtful insight. I am not a quick fix, but if you only think you need a few sessions that works as well with BetterHelp. Plus, if you don’t connect with your counselor you do not have to deal with insurance and the arduous process of searching for someone else in your network. Instead of that pointless order from Amazon, treat yourself by using BetterHelp.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Overall, BetterHelp has been one of the best therapy resources I’ve tried. I have been to therapists in person and this was the first time I had tried an online or virtual option. I cannot say better things about the therapists that they have on staff along with the wonderful resources they have for self-guided personal growth! The webinars are fantastic too!

They were also incredibly kind and understanding whenever I had financial difficulties paying for therapy sessions they were able to work with me so that I did not have to stop attending my sessions. I would recommend it to (and I do recommend it) anyone who is wanting to spend some time on their personal growth.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp works for me, as someone dealing with long-standing issues but unable to afford in-person therapy. The option to select a therapist (and change if someone isn't working for you) is very helpful. Talking to someone is accessible from anywhere there's an internet connection. Once I found a therapist that works for me, I made amazing progress and I have this service to thank.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I signed up with BetterHelp 3+ years ago and it was probably the best decision I made for myself. It was help, support, and advice that I didn’t know I needed...especially with everyday life and having someone on your side no matter what. I like having the app which is accessible any time and from anywhere - when I need advice or someone to hear me out I just go on my app and type what I’m feeling...no appts required. I highly recommend BetterHelp.

My counselor has helped me find my way, without her I think I’d be lost on a darker path.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I have been in and out of therapy for almost 10 years, and the convenience and legitimacy of BetterHelp are unmatched! The therapist I have has been very helpful, patient, and gives great advice.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

To be honest, I was very skeptical about teletherapy. I have been in therapy for years and couldn't imagine how therapy could be effective outside of a room with four walls and two people. However, BetterHelp has been a really pleasant surprise, and I've gotten a lot out of my time with my therapist. She's a licensed marriage and family therapist and has both on and off-line practices, so I'm confident in her expertise.

I like that you are assigned a therapist based on your personal needs and goals for therapy because it takes a lot of the guesswork out of finding a therapist. I connected well with the therapist I was initially assigned, but it seems like it would be really easy to request a new one if you don't vibe. The online element makes "shopping" for a therapist that works for you much easier.

Convenience is a big part of why I like BetterHelp. It's nice to schedule appointments on your own time week to week, and it's nice to not have to travel all the way to an office and back. One of my favorite things is that I am able to see my therapist every week, as my past therapists have only been able to see me every other week. Weekly appointments have allowed me to make a lot of progress in a relatively short amount of time.

A few other things I like about the online platform are the ease of sharing resources and increased access to your therapist. My therapist has shared PDFs and youtube videos that have been very helpful. The interface is chat-based (except for the appointments, which can be chat, phone, or video), and my therapist encouraged me to send little updates throughout the week so she has an idea of where I'm at between appointments and can offer words of support if need be. Personally, I don't really use this feature because I have learned how to self-soothe over the years, and I'm just used to getting it all out in the appointment, but I see how that could be really helpful for other people (and even a younger version of myself).

I will say that teletherapy feels a little less "confessional," more solutions-based rather than just "opening up" and talking about what's going on in my life. However, that might be due to my specific goals for therapy right now and the approach of my therapist as opposed to the online aspect. Also, I am currently quarantining because of Corona, so there's a lot less going on day-to-day to even talk about.

I would definitely recommend BetterHelp if you think it might work for you and it's an option that makes sense financially (it's free through my insurance). I don't know if overall I "prefer" it to in-person therapy, but there are definitely some big positives. I think it would work really well for teenagers in particular because it's convenient, you can be seen often, you have a lot of contact with your therapist, and it's easy to change courses if your therapist is not working for you.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I love the BetterHelp system because I don't have time to make traditional counseling sessions each week, and sitting across from a stranger telling my life story is not fun. But this way I can talk to someone from the comfort of my own home, and I don't have to be on camera or even phone if I don't want to. I can send a message anytime day or night, and my counselor is always good at responding, and letting me know when she's unavailable.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I love it. I decided to make the decision to invest in my mental health and because of my situation, BetterHelp is perfect for me because I can text my counselor, call her, or schedule a video chat. I think it's a tad pricey but I also think that it's worth it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It's been great working with BetterHelp. They offer both group and individual sessions. You get out what you put in, and if you're willing to do the work, they are willing to meet you, support you, and challenge you to be the best version of yourself you can be.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was initially hesitant to join BetterHelp because of its online platform and thought this form of counseling not done in the traditional way would not produce the same benefits. Oh how wrong I was.

BetterHelp has been so fundamental to my personal life and self-development that I personally have recommended it to my close friends and family.

Immediately I was matched with a counselor (to my tailored preference) and not only does she listen with compassion and a sincere sense of urgency but, she CONSISTENTLY goes out her way to ensure I reach mentally and emotionally where I want to be. If you're on the fence about joining let this review be your deciding factor to go for it because at the end of the day you are your most important investment.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I've never been one for counseling, but BetterHelp won me over. I have a great counselor that I can message any time, and schedule live video visits with. I picked pretty much at random, and still ended up with an awesome professional who responds to me promptly and that I really feel is listening to me.

Not that it's the primary concern, but you really can't beat the price either...you can talk face-to-face via video chat with a professional counselor 2-4 times versus one office visit in person.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been such an amazing tool in the short time I have been a member. Specifically, my counselor, Jamal Jones. He is so wise, and gives many perspectives and solutions to problems I have trouble solving on my own. For that, I am very grateful. I am also grateful for the accessibility. BetterHelp is reasonably priced, especially in comparison to other like services. I can get counseling from my couch where I am comfortable, and there is no pressure.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was initially skeptical about a therapy app, but BetterHelp has been great. After trying a few therapists via the app, I found a wonderful therapist I've been speaking to via phone sessions for the better part of a year. She's the best therapist I've ever worked with, and the convenience of being able to speak to her on the phone is awesome. Also, the value of BetterHelp for the price is amazing. It's significantly cheaper than most in-person therapists, which allows me to afford therapy as a self-pay patient.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I've had such bad experiences with counselors before but these ones seem to actually get me.

I love that you can customize what you're looking for in a counselor.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

In the beginning I was skeptical, to say the least. I’m not one to vocalize my emotions and I became overly aware of how much help I needed. The first counselor didn’t work out for me. She only replied at 9:30 am and if I replied back instantly she wouldn’t reply. We just didn’t click. I needed someone that made me feel like I wasn’t a name on a list. I found a new counselor and she’s amazing. I’ve used BetterHelp for 3 weeks and I love the groupinars as well as the work pages your counselor can assign to you. Don’t give up on yourself or BetterHelp. It’s so easy to switch counselors if need be. You’ll find the perfect one for you!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I started working with a counselor two weeks ago, and it’s amazing how much "stuff" they can pull out of you and help you work through in just a couple of half-hour sessions! I had some old wounds that I thought were long since healed, but nope, they were the root of a lot of the mental health problems I’d been facing as of late. Love this service so much, and am so glad I gave it a shot. Worth every penny!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My life and work life are so hectic with ever-changing hours that the app-based chatting and the flexible times for video or voice calls fit my life perfectly. Also, the ability for you to "message" anytime so you're not forced to wait until your next session I find to be super helpful and beneficial. It allows you to intervene with what's truly going on rather than letting it take the back burner until your next appointment. Ultimately, the app-based approach allows for me personally to make time easily for bettering my mental health than it normally would.

But most importantly, the atmosphere that comes with BetterHelp is so comfortable and feels so safe. And because of that, I feel like I have grown so much already. I never had this much progress nor have I felt so welcome with therapy before. I could not recommend BetterHelp enough.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

My counseling experience has been phenomenal. My patterns have been identified and worked on. Also, I have found more joy in my personal and professional life.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

When I was signing up for BetterHelp - the first very question was reflected in two buttons: "I am seeking Individual Therapy" or "I am seeking Couple’s Therapy". I chose "Couple's Therapy".

After I was assigned with a therapist after TWO WEEKS - I scheduled a session with her, and I assumed I will start the first session on my own, and then my wife would join on a second session.

The first session went well, but when I asked the doctor as for how do we proceed since the goal was a therapy for me and my wife as a unit, she was surprised to even hear that I’m requesting a therapy for a couple, and told me that BetterHelp assigned me as a patient to her for individual therapy, and that she will cordially agree to see me and my wife just one time as a "favor".

When I contacted support about it - they told me to register at their sister site Regain Us, which turns out to be 3 times more expensive.

I wrote support that I’d like to continue therapy at the BetterHelp site, not their sister site, to what I signed up for - a couple’s therapy, and now I’m waiting for a response from support.

Also, BetterHelp has terrible regulations about the length of a session.

Supposedly, they advertise that you get weekly hour-long sessions which makes sense for me pricing wise, because $360 for 3 months was supposed to buy me 1 session a week for $30, which is the same as what I would pay for therapy through my Health Insurance (Aetna) for a copayment for each session.

However, when I did a session with a doctor, and it was an hour long, then when the whole question arose about a couples therapy and seeing me and my wife for a next session, and I also brought up a length of session - Dr. Garceau got snarky and irritated writing that it is "up to her schedule to extend a session to one hour or not" and that she has a feeling "I will never be content."

In which universe do you pay one price, and you get twice longer, or twice shorter amount of service?

This is a very awkward policy, and doesn’t make sense. And how is this ok for a therapist to say to her patient that she has a feeling that I will never be content? That’s an awful thing to say to someone.

I might just stick to a therapist through my health insurance. Thanks, BetterHelp, for your poor customer service and poor regulations for turning me off from your platform!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I've never had a professional care about my well-being until I found BetterHelp. It's been a phenomenal experience! Debra has really been such a pleasure to work with.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I like BetterHelp because I feel in control of my treatment and therapy. My therapist is very open-minded, mindful, and cognizant of student struggles. I am currently a Masters student, and I have addressed perfectionism, anxiety, depression, and traumatic events with my BetterHelp counselor. I have also attended group webinars that I've enjoyed and like that I can message my counselor easily.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend