Rocket Mortgage

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Rocket Mortgage

Overall Rating

4.5

713 Customer Reviews

Summary

Rocket Mortgage has an excellent reputation for customer service and ease of use, as well as a unique in-house mortgage for which you can choose the length of repayment.

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Customer Reviews

4.5 Stars out of 713 Reviews
5 Star:79% 4 Star:7% 3 Star:3% 2 Star:2% 1 Star:6%
89% Recommend This Company
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Posted on Jun 28, 2022

Sets the Industry Standard for Excellence

By Ronald R., Leesburg, NJ, Verified Reviewer

Very professional staff. Kept in constant contact with me throughout the process and the online portal was easy to navigate and submit documents and it provided updates and timelines for completion of the mortgage loan from start to finish.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Professionalism

Ease of portal use

Committed to customer service

Guaranteed results

No “cons” were specified in this review

Posted on Jun 21, 2022

Excellent company

By Carolyn S., Wilmington, NC, Verified Reviewer

Rocket Mortgage made the process of refinancing my home very quickly and easily. I was undecided whether to refinance and the broker talked me through the pros and cons. He spent a lot of time with me. In the end, nothing could be easier than having someone come to me to do the closing. I have been with Rocket Mortgage for years and they are the only company I would do business with.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Streamlined process from start to finish

The personnel

Knowing I would get the best rate available

No “cons” were specified in this review

Posted on Jun 12, 2022

Excellent service

By Karen C., Aberdeen, MD, Verified Reviewer

The whole process from start to finish was simple, smooth, and quick. The agent was available at any time of the day or night and I would recommend them to anyone.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The agent being there every step of the way

All the duplicate emails

Posted on Jun 11, 2022

Dream come true!

By Ravi Sankar P., Clemmons, NC, Verified Reviewer

Most of us dream to own a house. To achieve that dream we need support and guidance from able people.

In my case, I got complete support from Mr. Mason Howard. He is extremely knowledgeable and helped me achieve my Dream.

Now I am a proud owner of a home.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Posted on Jun 5, 2022

Absolute awesome experience!

By Randy F., Indian Trail, NC, Verified Reviewer

The easiest and most professional refi experience on the market! Would highly recommend using Rocket. We have recommended Rocket to several people and all are very pleased.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy

Professional

Kept us up to date throughout the process

No “cons” were specified in this review

Posted on Jun 4, 2022

Perfect

By Robert L., Beckley, WV, Verified Reviewer

Everything went great from start to finish. And every single team in person that helped me was on the money and made sure everything got done in the right amount of time, and made it easy and simple to follow.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Friendly people

Helpful

Great at helping you get in a dream home

No “cons” were specified in this review

Posted on Jun 1, 2022

Happy first-time home buyer

By Emily W., Buffalo, NY, Verified Reviewer

They were wonderful and efficient. Would always answer any questions I had within 24 hours and would consistently check in to see if I needed anything. I had a great experience and would recommend them to anyone - especially first-time home buyers as they are happy to explain anything you need or help with any questions.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Knowledgeable

Friendly

Efficient

No “cons” were specified in this review

Posted on Jun 1, 2022

Clear communication

By Savannah M., Marion, NC, Verified Reviewer

Rocket Mortgage did a great job making sure I understood what my options were and the different rates in which could apply and terms. I absolutely appreciate them and would definitely use them again.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenient

Reasonable

Quick

No “cons” were specified in this review

Posted on Jun 1, 2022

Great service

By Yvonne S., San Jose, CA, Verified Reviewer

Great service from start to finish. The entire team was professional and friendly throughout the loan process. 10/10 would recommend and will return for future home buying.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Ease of online app

Professional and thorough staff

Quick response time

No “cons” were specified in this review

Posted on Jun 1, 2022

Great company!

By John B., Sugar Land, TX, Verified Reviewer

I was impressed with the efficiency of the people involved. They were informative and answered all of my concerns and questions.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Communication

Professional

Availability

Sometimes my records were not updated to where everyone was on the same page

Posted on May 30, 2022

Refinancing my home

By Iris G., Big Point, MS, Verified Reviewer

I would recommend them to anyone looking to buy or refinance their home. Very fast, friendly, and knowledgeable on all issues or questions I had.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Fast

Friendly

Knowable

No “cons” were specified in this review

Showing 34-44 of 713

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