HomeLight

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HomeLight

Overall Rating

4.7

712 Customer Reviews

Summary

HomeLight is a service that uses a data-based approach to find the best real estate agents for both home buyers and sellers.

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Customer Reviews

4.7 Stars out of 712 Reviews
5 Star:90% 4 Star:3% 3 Star:0% 2 Star:0% 1 Star:5%
94% Recommend This Company
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Posted on Oct 14, 2017

Realty agent referral service

By Cary Febbraro, Oxford, MI, Verified Reviewer

When I decided to place my home for sale, I began looking for a realtor using internet searches and local newspaper ads. I found this process to be time-consuming and lacking detailed information. I then noticed an ad for HomeLight on a TV commercial and decided to contact them.

HomeLight was just the service I needed to guide me through the selection of realtors to list my home. I lived in my home for almost 30 years and had not had any real estate service experience since purchasing it. I wanted to find a professional realty agent that had a great track record and was familiar with the area where my home is located.

HomeLight quickly provided me with several referrals that met the expectations I was looking for. I was able to easily interview several prospects and after careful consideration, I decided on the services of Glenda LaGrois of Century 21.

The presentation Glenda presented to me was thorough as well as professional. Glenda answered all my questions and provided some great staging tips for showing my home at its best. My house sold quickly for a fair price, and I could not be more satisfied.

Bottom Line: Yes, I would recommend this to a friend

Posted on Oct 5, 2017

Loved working with HomeLight

By Keon Kurtin, Cross Roads, TX, Verified Reviewer

My husband and I were looking to purchase our first home, but we were currently living out of the area. We were looking for a buyer’s agent in the Dallas area and turned to HomeLight for some help. The realtor that HomeLight connected is with was exactly what we were looking for!

Kim with the Christie Cannon Team was great to work with and made it feel as though we were local every step of the way. Thank you Homelight for the great recommendation and for helping us find the perfect first home for our family!

Bottom Line: Yes, I would recommend this to a friend

Posted on Sep 27, 2017

Great experience with HomeLight

By David Dunn, Oklahoma, Verified Reviewer

I am thrilled to tell you about my recent great experience with HomeLight. I was needing to sell my late mother's home, and HomeLight pointed me to a very hard-working, top-notch local realtor, who helped us to sell and close on the home quickly and for top dollar! Everything went off without a hitch, the realtor even negotiated a lower sales fee, and I am very pleased. HomeLight checked up with me via email a few times to see how things were going, but nothing excessive. They offer a great, much-needed service to the public, and I strongly recommend HomeLight to you. They're the best!

Bottom Line: Yes, I would recommend this to a friend

Posted on Sep 27, 2017

Asking for a friend (parent)

By Jessica Kruczek, Central, NJ, Verified Reviewer

I had contacted HomeLight as a way to obtain names of suitable, knowledgeable, local realtors for my parents to contact regarding the sale of their home of 42 years. I knew that it was going to be difficult, as this was essentially the first time that they were to go through this process, and with a property that was very near and dear to their hearts. I wanted the opportunity to pre-screen the realtors that were recommended to take some of the burdens off of my parents.

HomeLight was able to provide several names and numbers, and all of the suggested realtors reached out to me, and then later to my parents once they were ready to embark on the sale of their home. All of the realtors recommended through the service were quite good (knowledgeable about the area, market, etc.). They even provided very specific details that proved they REALLY knew the details about the town, that they were local and speaking from personal experience. They respected my request to not contact my parents until my parents reached out to them, as they were still waffling on the whole idea of moving.

I was afraid sales pressure would really send them over the edge, ensuring that they'd never want to move.

Ultimately, their selected realtor was able to assist them through one very difficult negotiation with a tentative buyer, and later with a smooth sale with another. She listened to their concerns, and stood strong, allowing a potential sale to pass at the cost to her so that the "right" buyer could come along. In addition, she assisted them with the purchase of their new home, with which they are very happy.

Bottom Line: Yes, I would recommend this to a friend

Posted on Sep 14, 2017

Illegal

By Pamela Manzi, California, Verified Reviewer

HomeLight uses my name and information. My client put their information into HomeLight. HomeLight sent an email stating that would forward his information to me. He put my phone number in and then they called from an 818 area code and recommended other agents. Illegal to use my name and scam people, while pretending to work with me. They do not have my permission to use my name and company information. Using my name to prosper is highly illegal.

Bottom Line: No, I would not recommend this to a friend

Company Response from HomeLight, Inc.

Sep 26, 2017

Hi Pamela,

HomeLight's data includes over 20 million real estate transactions in the US going back to 2009. This data comes from over 100 different public sources. As a licensed agent, your history of closed transactions and professional details are available to the public. If you do have a pre-generated profile on HomeLight it means you were identified as a top performing agent in your local market.

Regarding your experience, HomeLight employees a team of expert account executives that will place a call to each client to have a qualifying conversation and ensure their motivation to transact before introducing them to an agent. If we identify a phone number to be that of a real estate agent we will not introduce the client to an agent until we are able to verify the validity of the inquiry.

We have removed your HomeLight profile from public search results effective immediately. If you would like to learn more about how we can work together or have any further questions, please reach out to nick@homelight.com.

Helpful Review? 21 People Have Voted

Posted on Sep 7, 2017

Poor and rude customer service

By Richard, Bethesda, MD, Verified Reviewer

I used HomeLight to find a local agent for my house. They matched me with two agents who I then subsequently "interviewed." When I determined that neither of the recommended agents were suitable, I called HomeLight and asked them to refer me to additional agents. However, they refused and told me that I had to use one of the two original referrals. The customer service rep then told me that if I don't find these agents suitable, then maybe HomeLight is not for me and then quickly hung up without explanation.

Overall, I find the experience to be inadequate and list of recommended agents way too thin compared to the vast number of very qualified and outside agents I know that are in my area, which is one of the hottest real estate market in the country.

Bottom Line: No, I would not recommend this to a friend

Company Response from HomeLight, Inc.

Sep 26, 2017

Hi Richard,

I'm sorry to hear you have had anything less than a terrific experience so far. I can assure you that delivering outstanding customer service is one of our highest priorities here at HomeLight.

We try to match our clients with multiple agents in their area in order to help them execute the best strategy when it comes to buying or selling their home. If you're not happy or just aren't confident in your decision after speaking with the first couple of agents, then we are more than happy to get you connected with other top agents in your area.

I will try to reach out to you via phone over the next few days but if we do not connect, please feel free to reach out to me anytime via email at nicholas@homelight.com and I will assist in any way I can.

Best,

HomeLight Support

Helpful Review? 17 People Have Voted

Posted on Sep 7, 2017

HomeLight is no good

By Jacquline Merritt, Homer Glen, IL, Verified Reviewer

I had to sell my home of many years. I saw the HomeLight commercials and decided to give them a try.

They contacted me with an agent that was supposed to be a super sell with an agency of lots of realtors in the group. A month later my house still hasn't been sold, and I am now taking a drastic price cut. Very disappointed with my realtor. Not one person in his agency has even bothered to show the house.

If you are serious about selling your home, don't waste your time with HomeLight. You will be sadly disappointed.

Bottom Line: No, I would not recommend this to a friend

Company Response from HomeLight, Inc.

Sep 26, 2017

Hi Jacquline,

This is the support team at HomeLight! We're sorry to hear that you had an unfortunate experience while using HomeLight and would like to thank you for reporting on it!

We try to match our clients with 2-4 top agents in their area in order to help them execute the best strategy when it comes to buying or selling their homes.

Since you did not have a great experience with the agent provided to you, I am more than happy to look into connecting you with other top agents in the area.

Please feel free to reach out to me anytime via email at nicholas@homelight.com.

Best regards,

Nicholas

Helpful Review? 18 People Have Voted

Posted on Aug 2, 2017

Jeff Galindo is awful!

By Kimberly North, Las Vegas, NV, Verified Reviewer

I am a first-time buyer. This site recommended Jeff Galindo to me. However, after having to chase him down repeatedly to get him to answer my questions, he finally became impatient with me, said I was being too negative and said he couldn't work like this and dropped me, including dropping the house I was scheduled to see the next day. I now have a REAL agent, elsewhere.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 21 People Have Voted

Posted on Jul 7, 2017

Easy process with a knowledgeable agent

By Rachel Grady, Verified Reviewer

I moved to Connecticut for my work and was staying with a friend while I tried to sort out my own living situation. It was stressful, to say the least! I really wanted to turn things over to someone who knew the area well. I called HomeLight and ended up choosing the second agent who they introduced to me. She was nothing but helpful, and she went above and beyond through the whole process of helping me find my new home.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Apr 20, 2017

Good place to find a real estate agent

By Mayor Poopenmeyer, California, Verified Reviewer

HomeLight made it easy to find a good real estate agent.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Apr 17, 2017

Great service

By Debbie Olson, Abilene, Texas, Verified Reviewer

I had a great experience with HomeLight! I was at my wit's end because the real estate agent that my friend recommended had our home on the market for over a YEAR and the house didn't move. In desperation, I googled "home selling" and came across HomeLight. Right after I filled out the form, a rep called me immediately and explained to me that they have a network of top performing agents. She connected me to an agent in Abilene who has done a fantastic job marketing my home, so much so that it sold in less than two months and over listing!

Thank you so much HomeLight!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted
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