Richard
Bethesda, MDMember since September 2017

Reviews (1)


    • Sep 7, 2017
    • Verified Reviewer

    HomeLight

    Poor and rude customer service

    Overall Experience:

    I used HomeLight to find a local agent for my house. They matched me with two agents who I then subsequently "interviewed." When I determined that neither of the recommended agents were suitable, I called HomeLight and asked them to refer me to additional agents. However, they refused and told me that I had to use one of the two original referrals. The customer service rep then told me that if I don't find these agents suitable, then maybe HomeLight is not for me and then quickly hung up without explanation.

    Overall, I find the experience to be inadequate and list of recommended agents way too thin compared to the vast number of very qualified and outside agents I know that are in my area, which is one of the hottest real estate market in the country.

    Bottom Line: No, I would not recommend this to a friend

    17 people found it helpful

    Link to this Review
    • Sep 26, 2017

      Company Response from HomeLight, Inc.

      Hi Richard,

      I'm sorry to hear you have had anything less than a terrific experience so far. I can assure you that delivering outstanding customer service is one of our highest priorities here at HomeLight.

      We try to match our clients with multiple agents in their area in order to help them execute the best strategy when it comes to buying or selling their home. If you're not happy or just aren't confident in your decision after speaking with the first couple of agents, then we are more than happy to get you connected with other top agents in your area.

      I will try to reach out to you via phone over the next few days but if we do not connect, please feel free to reach out to me anytime via email at nicholas@homelight.com and I will assist in any way I can.

      Best,

      HomeLight Support


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