HiSmile Reviews

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HiSmile

Overall Rating

3.5

166 Customer Reviews

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Summary

HiSmile offers a peroxide-free alternative to at-home whitening products and promises to give you the same quality of results with less risk of sensitivity and enamel erosion. Most users liked their results, but some still experienced tooth pain and damage.

Pros

  • No peroxide ingredients (less risk of enamel problems)
  • Active ingredients show clinical evidence for whitening

Cons

  • More expensive than other brands
  • Not all users experience results
  • Still led to enamel damage for some customers

Customer Reviews

3.5 Stars out of 166 Reviews
5 Star:56% 4 Star:5% 3 Star:1% 2 Star:6% 1 Star:30%
60% Recommend This Product
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Posted on Aug 16, 2017

Unsure

By Kellie, Verified Reviewer

I bought the kit and I've used two gels within seven days by following instructions. I went to buy more, and they're $30 for a box of three. Pretty pricey when you think about it, considering the kit is $80, and if you were to buy the gels every week, that's like $170 a month. After one week I haven't seen any difference, plus I paid express and didn't get it within the promised two days, and they didn't reply until the day I received it saying "it's been delivered." Pretty unhappy.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Aug 21, 2017

Hi Kellie,

Thanks for sharing your feedback.

As I am sure you can understand, that results may vary from person to person depending on the severity of the pre-existing stains and the individual's natural inability to whiten past a certain shade.

If you wouldn't mind sending through an email to help@hismileteeth.com our customer care team will be more than happy to further assist you in regards to your parcel arriving after the timeframe.

We look forward to hearing from you.

Helpful Review? 28 People Have Voted

Posted on Aug 8, 2017

Didn't work

By Michael Stevens, Brazil, Verified Reviewer

I bought this product for my friend and myself. It arrived late, then we tried it and it didn't work. I thought maybe I did it wrong, so I tried again. Again it didn't work. Avoid this product.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Aug 8, 2017

Hi Michael,

We are very sorry to hear you are unhappy with your results. Results will vary from person to person depending on the type of teeth, conditions of your teeth, and the stains the person has. If you wish to discuss this further, please do not hesitate to email us at help@hismileteeth.com.

Helpful Review? 33 People Have Voted

Posted on Aug 3, 2017

Meh

By Arya Kumar, San Francisco, CA, Verified Reviewer

Unfortunately, HiSmile did not work for me. After completely using the kit in six days, I did not see any difference in my teeth's color. Could be that my teeth are stained more permanently than most, as I've tried other whitening methods and saw limited results. HiSmile did offer me a refund, but I have to pay for $22 shipping so, not that happy.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 30 People Have Voted

Posted on Jul 17, 2017

I don''t know

By May, Israel, Verified Reviewer

This is the third application, and there is no difference. Should I worry about that? So many people are saying they noticed the difference from the first use, but actually, I didn't.

I'm worried about that.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 23 People Have Voted

Posted on May 12, 2017

Teeth whiter than my legs!

By Courtney Brown-Fraser, Gold Coast, Queensland, Australia, Verified Reviewer

This is a great product, and I am very impressed. I had bought my sister one for her birthday, and it has done wonders. Even after the first go!

I might treat myself to one for my upcoming birthday.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on May 5, 2017

Outstanding review

By Elena McCann, Eaglemont, Victoria, Australia, Verified Reviewer

I'd just like to express my gratefulness for the time and effort you have put into creating this range! After having braces, this teeth whitening kit has increased my confidence so much and is so affordable for the amazing value.

I am constantly recommending this product and its easy application to all my peers, and they come back loving it!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Apr 24, 2017

What a great product!

By Sashley Dumassais, Mascouche, Canada, Verified Reviewer

I have searched for a long time for a product that will whiten my teeth safely and fast. The solution? HISMILE! I got the teeth whitening kit from my sister (christmas present) and decided to buy it again and to the teeth whitening pen and it was such a great deal.

First of all, the price is super cheap especially for the whitening pen (well for me)!

Second of all, they really do whitening your teeth in such a short time, it is magic.

Third of all, they don't make my teeth more sensitive and that is a big plus for me. In general, they are the best

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Apr 25, 2017

Hi Sashley,

Thank you for sharing the awesome feedback! We are so excited that you love your HiSmile kit as much as we do.

Keep smiling gorgeous.

Helpful Review? 2 People Have Voted

Posted on Feb 24, 2017

Bad customer service

By Maggie, Texas, Verified Reviewer

I have been waiting for three months for my first order, which is the LED light and the mouth tray, along with gels and other items. I also did the automatic monthly renew for the gels. I have only received the gels.

I have been emailing them letting them know that I have not received my first parcel and they have yet to do anything about it. I requested a refund for the items, which they agreed, but I would have to pay for the return of the refills. I think it is wrong that I would have to pay for the return since I was never able to use it since they never sent me the first order.

I am sure if received it I would have enjoyed the product and continued the monthly subscription, but at this point, I am very dissatisfied with the customer service.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Mar 8, 2017

Thanks for sharing your recent experience. Very sorry to hear it was not a positive one as we pride ourselves on having exceptional customer service.

As I am sure you can understand the Black Friday/Christmas period is a very busy time of year with a high influx of order and some sent with untracked shipping can get lost in transit.

If you wouldn’t mind sending through one more email to our customer care team at info@hismileteeth.com one of our representatives will be more than happy to assist to you to resolve this issue.

We look forward to hearing from you.

Helpful Review? 32 People Have Voted

Posted on Feb 23, 2017

Didn't work

By Fleur, Verified Reviewer

I bought the 6-day kit plus gel for six more days. Oh, do I regret! Nothing happened, nothing at all, it does not work.

Bottom Line: No, I would not recommend this to a friend

Company Response from HiSmile

Feb 23, 2017

Hi Fleur,

Thanks for sharing your feedback.

We do appreciate it as we are always looking to improve our product, company and customer satisfaction.

As I am sure you can understand that results may vary from person to person depending on the severity of the pre-existing stains and the individual's natural inability to whiten past a certain shade.

If you wouldn't mind sharing your experience with one of our lovely customer care members at info@hismileteeth.com they will be able to further assist you as best they can, to ensure that you achieve your desired results.

We look forward to hearing from you.

Helpful Review? 27 People Have Voted

Posted on Feb 17, 2017

Thank you for making perfect smiles

By Nicole Arias, Bay Harbor Islands, FL, Verified Reviewer

I'm super in love with the results in only the two times I used it.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Feb 19, 2017

Hey Nicole,

So glad to hear you are loving your results girl!

Can't wait to see your final result after 6 applications! Don't forget to share these results to Instagram and tag us.

Happy HiSmiling

Helpful Review? 2 People Have Voted

Posted on Feb 3, 2017

So so happy with the results!

By Emily Closson, Columbia, MD, Verified Reviewer

I seriously could not be happier with my HiSmile results! I haven't had my teeth this white in years.

Admittedly, I was a little skeptical of the product at first, despite all of the great reviews and great "before and After" pictures, but I am beyond ecstatic, and I'm definitely not skeptical anymore!

I highly, highly recommend that you try this if you're on the fence. My teeth went from a 6 or 7 on the provided chart to about a 2 or 3, which is almost FOUR shades whiter! Get this.

Bottom Line: Yes, I would recommend this to a friend

Company Response from HiSmile

Feb 5, 2017

Hey Emily,

Wow girl! Was so excited to read your recent experience.

Don't forget to share your before and after photos of Instagram to receive your free teeth whitening pen!

Keep Smiling.

Helpful Review? 1 Person Has Voted
Showing 122-132 of 166

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