Zulily

Zulily

Overall Rating

2.0

171 Customer Reviews

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Summary

Zulily provides daily deals on a wide variety of brands in categories such as clothing, toys, housewares, and school supplies, with claimed discounts of up to 70% off.

Pros

  • New merchandise offered daily
  • Price matches Amazon and Walmart.com
  • Lower prices than many retailers for popular brands

Cons

  • Slow shipping time
  • Refunds only provided as store credit
  • Must pay $8.99 restocking fee for returns
  • Item quality is questionable

Customer Reviews

2.0 Stars out of 171 Reviews
5 Star:16% 4 Star:6% 3 Star:2% 2 Star:9% 1 Star:64%
25% Recommend This Company
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Posted on Dec 2, 2017

Quality stinks.

By Sara, Princeton, NJ, Verified Reviewer

I’ve purchased a few shirts from Zulily and the quality is terrible. Very cheap and falls apart after one wash. It also takes 4+ weeks to get your order. Definitely not worth the wait. I also tend to find when I search their shops that by 8 am everything is sold out. Disappointing.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Nov 21, 2017

Not worth buying

By Trish, New Jersey, Verified Reviewer

I bought one of their Azalea brand tunic tops. Very pretty and stylish in the picture. When I got it, so excited to wear it, and it looked good. Then I saw a 2-inch part of the seam on the right back arm was not attached to the back of the shirt. I fixed it myself. Then after wearing it, I washed it. When I took out clothes from the washer, I noticed a long black thread which was coming from the bottom hem of the shirt. At least 3 inches came out. I checked other sides; more very long threads from seam coming out. Not worth the purchase price.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Nov 20, 2017

Don't order anything if you need it on time

By Cathy Cridge, Newtown, PA, Verified Reviewer

After promising myself that I'd never order from Zulily again, I gave in and placed a few orders. The prices of the toys I wanted were really good and I couldn't resist. But again, I am disappointed. The toys did not ship on time and will not be here by the date I need them.

If you have lots of leeways as far as delivery, you can sometimes get a good deal, but don't order toys for a child's birthday; you may both be disappointed.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Nov 16, 2017

Awful!

By Julie, New York, Verified Reviewer

Quality of clothing is subpar. Orders take at least one month to get to you so order in advance. I have experienced times when they canceled my order on my behalf because the items were not in stock? They just arbitrarily cancel stuff with no explanation. Don't order from them!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Nov 2, 2017

Refunds/returns

By Karin Gerreman, Canada, Verified Reviewer

Every time I email them I get the same reply back saying "give us the tracking number, and we will expedite your store credit." What?

I bought boots, which were at least a size too small and found out I get a store credit only. I sent them back in the second week of September and can't find my tracking number from Canada Post but gave them all the other info. Still no store credit. I figure it is no good anyway, seeing that I will never buy there again.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Oct 18, 2017

Cheap crap

By Sara H, Detroit, MI, Verified Reviewer

Both products I ordered and received were of inferior quality. They were supposed to be designer quality linens and a designer sweater. I got a crappy Kmart quilt and a printed sweater ala Family Dollar.

I will never order from them again since you cannot return your purchases.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 14 People Have Voted

Posted on Oct 13, 2017

Burned too many times, no more

By Ruby Rose, Brooklyn, NY, Verified Reviewer

Sure, the items are quite cheap on the site, but they are also terrible quality.

With clothing, seams and stitches are off, things are asymmetrical, sizes are WAY off, or it's simply not the product that was described on their site. I recently had to order a dress in 4XL, when I typically wear an XL. I also ordered a dress that arrived with a pen mark on the front of it. I can't stress how low quality the merchandise is. Flimsy materials, cheap construction, etc. I'm positive that their merch must be the "irregular" stuff they sometimes sell for cheap, but this merch is more accurately labeled as "highly irregular AND cheap."

But let's say you hit the jackpot on 20% of items you buy. If that were the case, it might be tolerable if they allowed returns for the other 80% of stuff. But they don't allow any returns. That means I've wasted $10s if not $100s on merchandise I can't return.

Furthermore, the shipping is just awful. I placed an order on 8/25 that I received yesterday on 10/10. I placed another order way in advance, on 9/4, for a Halloween-themed outfit, and now they've "missed their shipping date." I'm not confident it will even arrive in time at this point. Their customer service won't promise a shipping date or that it will arrive in time for Halloween. In fact, in the past three weeks, I've received FOUR notices from them that my orders have missed their promised ship date.

Their customer service seems to be quite responsive to issues, but they are not helpful in solving them. I've finally, finally learned my lesson and will no longer make any purchases from them.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 14 People Have Voted

Posted on Oct 5, 2017

Stick to Brands You Know

By Shari Shields, North Carolina, Verified Reviewer

So far I've received 2 orders from Zulilly and have been 100% satisfied with both of them. Reason? I bought brands I've used before, and NEVER buy shoes or jeans/slacks as they are non-returnable. Why take a chance with fit? Some of the items seen on Zulilly have also been available at Burke's Outlet and they are excellent quality. Delivery was as promised and merchandise received well-packaged and in mint condition. When you see an item on Zulilly, research the brand before you order. Then comparison shop to see if it's really a bargain.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Oct 2, 2017

Horrible quality

By Karin John, Atlanta, GA, Verified Reviewer

Cheap Chinese junk. They don't issue a credit to your card when you return items due to their poor quality, so, yes, it's a scam. What good is a Zulily account credit if the quality is bad?

Fool me once, well, you all know how that goes. Never again!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Sep 25, 2017

Harassing!

By Christina McHale, Hatboro, PA, Verified Reviewer

I ordered ONE thing from these harassing people that I had shipped to my job, and they immediately started sending to my workplace their UNAUTHORIZED advertisements! I called them immediately upon receiving the first postcard discount and told them to never, ever send another thing to my job! I was assured it wouldn't happen again. That was months ago, and today another postcard came! I will NOW be filing a legal complaint against this company, as well as take legal action against them!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Sep 20, 2017

I am very happy with this store

By Silvia Stevenson, Stockton, CA, Verified Reviewer

Hello!

I have bought at Zulily for many years. I started when my grandkids were babies and now they are two teens. I have been with the service since 2011. The only thing I will say to the store Zulily is thanks so much for the greatest service.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 4 People Have Voted
Showing 67-77 of 171

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