Ruby Rose
Brooklyn, NYMember since October 2017

Reviews (1)


    • Oct 13, 2017
    • Verified Reviewer

    Zulily

    Burned too many times, no more

    Overall Experience:

    Sure, the items are quite cheap on the site, but they are also terrible quality.

    With clothing, seams and stitches are off, things are asymmetrical, sizes are WAY off, or it's simply not the product that was described on their site. I recently had to order a dress in 4XL, when I typically wear an XL. I also ordered a dress that arrived with a pen mark on the front of it. I can't stress how low quality the merchandise is. Flimsy materials, cheap construction, etc. I'm positive that their merch must be the "irregular" stuff they sometimes sell for cheap, but this merch is more accurately labeled as "highly irregular AND cheap."

    But let's say you hit the jackpot on 20% of items you buy. If that were the case, it might be tolerable if they allowed returns for the other 80% of stuff. But they don't allow any returns. That means I've wasted $10s if not $100s on merchandise I can't return.

    Furthermore, the shipping is just awful. I placed an order on 8/25 that I received yesterday on 10/10. I placed another order way in advance, on 9/4, for a Halloween-themed outfit, and now they've "missed their shipping date." I'm not confident it will even arrive in time at this point. Their customer service won't promise a shipping date or that it will arrive in time for Halloween. In fact, in the past three weeks, I've received FOUR notices from them that my orders have missed their promised ship date.

    Their customer service seems to be quite responsive to issues, but they are not helpful in solving them. I've finally, finally learned my lesson and will no longer make any purchases from them.

    Bottom Line: No, I would not recommend this to a friend

    14 people found it helpful

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