Jordan H.
Jordan H.
Dacula, GAMember since January 2019

Reviews (1)


    • Jan 23, 2019
    • Verified Reviewer

    Carvana

    Ragged out overpriced cars.

    Overall Experience:

    Yeah, the convienance is great, but that’s it. I searched long and hard for weeks to find "the car," and upon finally reserving it, I was rushed the car in like two days. Odd? Especially when the ETA was like 3-10 days. It was 20 degrees, I walked quickly around the car, signed, and went back to bed. Upon waking up, I noticed it had two new tires on it and they were the wrong size as the others and a different break. I walked some more - the bumper was cracked, exhaust hanging, I looked further and this thing had rear body damage (structure issue). So I say I’m going to give it a day to see if anything else is wrong with it. I take it out for a cruise, and not even a few minutes later I noticed it vibrating, which is normally a baring, then I brake it and that does it worse (rotor). Why is a 2016 vehicle with 30k miles on it having wear and tear items going out already? The day goes on and the driver's seatbelt never retracted back after driving. Ok, another safety issue, this car has been so ragged out and mistreated on the interior, a dog or some sort has scratched every panel. And seat.

    I was so disgusting that a company would sell a product like this, I told them to come get it, and I wouldn’t be purchasing another. I understand they’re used cars. But this is just outright wrong. And you know good and well they will just turn around and resell it.

    Bottom Line: No, I would not recommend this to a friend

    13 people found it helpful

    Link to this Review
    • Jan 29, 2019

      Company Response from Carvana

      We are extremely apologetic to hear about the quality of the vehicle that was delivered to you. Carvana is built on creating enjoyable customer experiences all around and we fell through. While we are glad you were able to utilize the 7-Day Money Back Guarantee to return this vehicle, this is never the way we want the Carvana process to end nor our intent. We will be looking into our inspection and detail process to ensure that this is not happening to you or other customers in the future. If you are still in the market for a vehicle we would love to personally work with you to make sure that the second purchase is better than the first!


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