Karla C.
Vancouver, British Columbia, CanadaMember since January 2019

Reviews (1)

    • Jan 24, 2019
    • Verified Reviewer


    Awful customer service

    Overall Experience:

    My boyfriend got me a subscription with this company for Christmas. He ordered in November and we never got our first box until January. And he contacted them to cancel the subscription and customer service was awful. The girl said: "Could you email me in February again? To remind me, I might forget!"

    Very unprofessional!

    Bottom Line: No, I would not recommend this to a friend

    • Feb 17, 2019

      Company Response from Focallure, LLC

      Hello Karla,

      I am from customer happiness team. I see you have left a negative review about Focallure. Our company values put customer satisfaction as a top priority, and we are committed to our customers.

      I would be thankful to you if you can please share your order number so I can look into the matter.


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