I have no idea whether the product works or not. One star for deceptive sales practices and flat out lies.
The sales associate told me that order would not be processed until a dentist called and got confirmation. This was a complete lie, as I just got a text that my order had been processed and aligners were on their way. No dentist consultation.
The dentist consultation was important to me. My sales associate was very personable but seemed much better suited to selling low-end cosmetics than cosmetic dentistry.
Nonetheless, I left their office excited for the product. But it seems that she may have neglected or chose not to inform me of some key information. I was told by a friend who used a similar product that to maintain his smile, he needs to wear a retainer to sleep for the rest of his life. If true, that's a pretty significant piece of information to leave out.
Again, I have no idea whether the product works or not, and how it compares to other aligners on the market. But I strongly recommend staying away until they get their act together.
Bottom Line: No, I would not recommend this to a friend
19 people found it helpful
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Company Response from Smile Direct Club
Hi Bob. Thanks for taking the time to leave a review. We appreciate the feedback. Typically, a retainer is recommended for any teeth straightening treatment. We're disappointed to hear about your experience at the SmileShop and will be passing the feedback along to our management team. Feel free to email us at grinners@smiledirectclub.com if you have any questions. Best, Madison.