First, I visited with Nashville Carvana just to learn about the process and get more comfortable with this new process. They were polite and knowledgeable. Days later I found a 2018 Rav4 online that I wanted to buy. I was previously told at my Nashville visit and calls to customer service that there were no delivery or transportation charges when I made a purchase.
When I started the purchase, a $199 charge for transportation was added. This was a (Carfax) Florida car and I live in Nashville and Carvana has a location in Georgia. So why did you add this $199 transportation charge? All the other Rav4 cars were listed with no transportation charges coming from the same area.
When I inquired, Customer service said it was because it had to travel 2,000 miles from New Jersey. WHAT?
I ask Nashville Carvana and they had no Idea why the charge was made.
Also, It took about 6 hours of calls and holds and return calls to get a hold of anyone in customer service.
I know they will return your money before the seventh day, but not getting the truth on the front end makes me walk away. I told the Nashville office I would take the car if they would remove the $199 transportation charge from Florida. They told me to call customer service again...I just said no thank you and left. I will buy somewhere else, these people are not consistent.
Bottom Line: No, I would not recommend this to a friend
15 people found it helpful
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Company Response from Carvana
Thank you for your review of Carvana. We know that purchasing with us is a lot different than your typical dealership experience. Because we are inventing the new way to buy a car, we know how important honesty and transparency is. We are so sorry that you received different answers for the same question. We know this tainted your experience and ultimately drove you away. We hope you do find your dream vehicle, even if it’s not with Carvana. We hope you’ll give us another chance in the future.