Ken C.
ColoradoMember since January 2019

Reviews (1)

    • Feb 2, 2019
    • Verified Reviewer



    Overall Experience:

    It takes weeks to fill an order, and they bill you even if you cancel. If you file a service ticket, they simply don't respond but rather send you a bunch of links to read through.

    Unfortunately for them, customer service still matters even in an increasingly tech-based world. When Amazon delivers within a few days, waiting weeks for an order is the stuff of 50 years ago.

    Get with the program Scentbird.

    To potential buyers: Avoid them. Just spend the money on a good bottle of cologne from a store.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

    Link to this Review
    • Jun 18, 2019

      Company Response from Scentbird

      Hi Ken,

      Thank you for sharing your experience with us and I would like to apologize for the unpleasant service you previously had with us. This is not the experience we wanted you to have. We were a very small (but quickly) growing team back then but we've been actively working on improving our shipping processes and communication for the last few months.

      Customer service is our number one priority and we now have dedicated teams for each of our support channels. We totally agree with you and we are doing our best to improve our service in this fast-paced tech-based world.

      If you ever choose to return to Scentbird, please send me an email to with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time :)

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