About Scentbird

Still searching for your signature scent? Scentbird is a monthly perfume subscription service that promises members access to 30-day samples of men’s and women’s designer fragrances at a fraction of the full-bottle cost.

Founder and CEO Mariya Nurislamova was first inspired by the idea of a scent-sampling service as a teen. Mariya, nicknamed Masha, grew up in Berezniki, Russia—a place she describes as dilapidated and industrial. In an interview with Inc.com, Masha tells of her early appreciation for perfume; first her grandmother’s bottles of Red Moscow, then the growing collection of international favorites secreted home in the suitcases of an aunt.

What makes Scentbird special? Described by InStyle as the “Netflix for perfume,” Scentbird does more than give commitment-phobes an opportunity to try out products before shelling out hard-earned dough for the full-size version. To help members explore potential hits, the subscription service claims to employ technology to make smarter recommendations, tracking their feedback for future recommendations.

For bloggers, social influencers, and trendsetters, Scentbird offers an additional opportunity to earn through their affiliate program. We’ll look at the claimed perks in a bit, but first:

How Does Scentbird Work?

To begin exploring what Scentbird offers, you first have to sign up at their website. New customers will be prompted to complete an interactive quiz to help the service identify your preferences. Based on your answers, Scentbird will suggest different perfumes. You can then select the best options and place them in a monthly queue. For August, you could get Agent Provocateur. For September, Anna Sui, and so on for the length of your subscription.

According to Brit.co, customers who aren’t interested in signing up for a Scentbird membership can order individual 8 mL cartridges of perfume or cologne, the equivalent of a 30-day supply, without a subscription.

However, there’s a catch: Before you answer whether your preferences lean towards floral or woodsy—or place an order sans-membership—signing up requires that you enter your payment information. If you’re sure you want to shop, this isn’t a problem. However, know that customer reviews complain about unexpected charges (more on that later).

By clicking “Buy Now,” shoppers agree to purchase a continuous subscription right off the bat. A subscription results in monthly billing. Further, your Scentbird plan will automatically renew, which means the company can continue shipping you scents for a monthly fee indefinitely. Again, note that this is before taking a questionnaire or shopping Scentbird’s selection.

Once you’ve signed up for Scentbird, your first order will ship either between the 15th–18th, or the 25th–28th of the month, depending on when you place your order. All recurring orders are shipped between the 15th and 18th of the month. You will receive an email confirmation of shipment each month and should allow 7–10 days for delivery. Also, note that Scentbird only ships to the US.

How Much Does Scentbird Cost?

Scentbird offers customers three different ways to receive perfume: membership, full-size bottles, and gift boxes:

Scentbird Monthly Subscription (Membership)

A Scentbird subscription costs $14.95 each month, and includes free shipping of each month’s selection. Dedicated scent-lovers can save by signing up for one of their multi-month plans:

  • 6-months: $84.00 ($14.00 /month)
  • 12-months: $164.00 ($13.50/ month)

It’s important to note that, should you choose one of their two multiple month subscriptions, your card will be charged the entire fee at one time.

What do you get by signing up for Scentbird?

  • Upon subscription, you’ll gain access to over 450 scents—all guaranteed by Scentbird to be authentic.
  • Your first shipment will include a complementary carrying case to hold and protect your vial.
  • Each month, you’ll receive a 0.27oz spray of your selected scent. This is claimed to be 120 sprays, or enough for one month of moderate use.

According to Scentbird’s website, you may cancel your automatic subscription renewal any time by emailing them at support@scentbird.com. However, Scentbird does not offer returns or refunds of any kind on their subscriptions. (Something to consider before signing up for that multi-month plan.)

Scentbird Individual Bottles

Scentbird also sells full-size bottles of perfume and allows members to apply a single month’s credit towards the purchase price, resulting in a $14.95 discount. If a full-size bottle is too large, you can also purchase a single cartridge for $16.95. Shipping on individual bottles is a $7 flat-rate for orders $49 or less. Shipping is free on orders over $50.

Full-size perfume bottles (not cartridges) can be returned for store credit only within 15 days of purchase. (No cash returns.) Additionally, customers are responsible for the cost of return shipping.

Sending Scentbird As a Gift

Shoppers can choose to send either a Scentbird gift box or gift a subscription. Gift Boxes are available for both men (cologne) and women (perfume), and each includes three vials of scent. Options include:

  • The Hollywood Diva Set: Gucci Premiere, Estee Lauder Modern Muse Le Rouge, and Yves Saint Laurent Black Opium
  • The Miss Heartbreaker Set: Dolce & Gabbana Dolce, Gucci Guilty, Giorgio Armani Acqua di Gioia
  • The Miss Pretty Set: Lalique L’Amour, Salvatore Ferragamo Emozione, Nest Fragrances Midnight Fleur
  • The Gentleman Set: Yves Saint Laurent L’Homme, Bvlgari Bvlgari Man in Black, Dolce & Gabbana The One for Men
  • The Trendsetter Set: Versace Eros, Viktor & Rolf Spicebomb, Gucci Gucci Guilty Black
  • The Mr. Billionaire Set: Bentley Bentley for Men, Paco Rabanne 1 Million, Tom Ford Tom Ford Noir

Each gift box costs $59.95 and includes the offer for one free month of Scentbird (for new members only). Shipping is free. Gift boxes can be returned within 15 days of delivery, although the recipient is responsible for return shipping.

What Is Scentbird’s Affiliate Program?

If you’re a blogger or social media trendsetter with a following, Scentbird offers an affiliate program that pays you to promote their service. The program promises the following perks:

  • A $7 commission on all Scentbird subscription sign ups
  • 45-day cookie length to track potential sign ups
  • Text links, product links, and banners to help advertise
  • Incentives and bonuses

Affiliate programs differ from multi-level marketing plans in that you’re not required to actively recruit customers. Instead, by placing a link to Scentbird’s store, there’s the potential to earn some cash.

These programs aren’t new and are used by many startups to help offset the high costs of advertising. While affiliates are supposed to disclose the benefits they receive (including free samples), sometimes it’s not so obvious.

This blurred line means that affiliate programs can make it difficult for consumers to know which blog posts positively reviewing a product are genuine, and which are purely promotional in hopes of earning the writer commissions. With that in mind, let’s look at…

Scentbird Reviews: What Are Customers Saying?

Blog posts reviewing Scentbird’s monthly subscription are generally positive, such as these from Mrs. Muffintop, Subscription Box Ramblings, and Beauty Blogger (dot) Reviews.

However, a look at the comment sections of one review reveals some less-than-happy customers:

Screenshots of Scentbird reviewsImages via ByAdvisor.com

Those two customers aren’t the only ones who have experienced delays with Scentbird’s shipping, either. Here are several comments left on the company’s Facebook page:

Screenshot of Scentbird’s Facebook page

While customers who have received their Scentbird shipment continue to leave positive reviews for their products, scrolling through comments shows that lagging shipment times and slow-to-respond customer service aren’t one-off concerns.

Scentbird’s Red Flags

Considering that Scentbird appears to send out the advertised size samples of genuine perfume, we don’t feel that this subscription service falls under the category of “scam.” Additionally, it’s not uncommon for newer companies to experience some growing pains (Scentbird is only two years old), which could account for their slower-than-average shipments.

However, due to our experience researching products, there are a few red flags worth noting:

First, Scentbird requires your credit card information immediately. This can mean that, unless you’re very careful about what you click on, you could end up with some unexpected charges. And remember, the company doesn’t offer refunds or returns.

Next up, Scentbird is an autoship program. As we mentioned above, these programs can result in unexpected charges (keep an eye on your credit card bill!) and are generally reviewed by HighYa readers as having poor customer service.

Related: Free Trial Offers & Autoship Programs Scams: What They Are & How You Can Avoid Them

Finally, because Scentbird offers bloggers and social media stars a $7 commission for each time one of their readers clicks a link to purchase, searching through reviews means that you’re likely to be subjected to some biased opinions—just something to remember if you’re on the fence.

Looking for Another Way to Sniff Before You Buy?

While Scentbird certainly seems to deliver a unique angle for trying and buying different perfumes and colognes, it’s important to note that they’re not the only game in town. Popular competitors include:

  • Scentbox: From $12.95/mo
  • Olfactif: $18/mo
  • Beautyhabit: Six samples for $11 (I’ve personally shopped for samples here and was very pleased.)
  • Luxury Scent Box: $15/mo
  • FragranceNet.com: Not a subscription service, but you can purchase many different popular scents in sizes as small as .02oz and for as little as $2.99.

Researching these options, you’ll find that many are priced relatively in line with Scentbird, and even offer many of the same perfumes and colognes.

How to figure out which option is best for you? For the most part, it could come down to a combination of price, scent availability, and overall online customer feedback.

Speaking of which, tell us about your Scentbird experience by writing a review below!

Now read: 3 Bad DIY Beauty Treatments You Should Never Do

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347 Consumer Reviews for Scentbird

Average Consumer Rating: 3.3
Rating Snapshot:
5 star: 156 4 star: 39 3 star: 20 2 star: 21 1 star:  111
Bottom Line: 60% would recommend it to a friend
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  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • Worst customer service I've ever had

    • Ohio,
    • Dec 13, 2018
    • Verified Reviewer

    Three our of seven months were over a month late. When I contacted their customer service (no phone number), they didn't respond to over 10 messages I sent. I ordered a full sized bottle. It came a MONTH AND A HALF after I ordered it! Oh, and by the way, during that month, the site didn't allow me to cancel the order, I couldn't contact customer service, so I just waited, had it delivered, and then tried to return it. They would only give SITE CREDIT. Are you kidding me? The most frustrating experience I've had with any service or product. DO NOT USE.

    Bottom Line: No, I would not recommend this to a friend

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  • Run away!

    • Wilmington, NC,
    • Dec 12, 2018
    • Verified Reviewer

    You will be charged for your subscription, and you won't get your items. There is also no customer service, so good luck getting your money back. I have filed a complaint with the BBB against Scentbird. Interesting to note that they currently have an F rating with the BBB, as well as a consumer warning issued against them for these same reasons that I have just mentioned. To see for yourself, go to the BBB website and search "Scentbird New York NY."

    Bottom Line: No, I would not recommend this to a friend

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  • Scentbird is a SCAM!

    I haven’t received three shipments of perfumes. The website is constantly down, no live person to speak to, EVER! BBB has something like 450 complaints in Washington. They make it impossible to stop the subscription because none of the email addresses work and the app is frozen permanently. This was so very disappointing! I couldn’t wait to try it and now I cannot wait for them to stop stealing my money! This Scentbird crap is a totally SCAM. I hope they implode!

    Bottom Line: No, I would not recommend this to a friend

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  • Will I ever get my Scentbird?

    • Pensacola, FL,
    • Dec 5, 2018
    • Verified Reviewer

    I was super excited to try Scentbird and signed up for a monthly subscription the first week of November. Their website states that first month subscriptions will be processed within 2-3 business days. However, it is now December and my order is yet to ship. I contacted them on November 28 to inquire about the delay, and their response was that a "replacement" order would be shipped in 7-10 business days. At this rate, my November order won’t be here until the end of December. I’ve all but given up on this company.

    Bottom Line: No, I would not recommend this to a friend

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  • Highly disappointed, wish I would have read the reviews.

    • Florida,
    • Dec 5, 2018
    • Verified Reviewer

    I purchased the 3-scent subscription for $35 monthly and the Hollywood Diva gift set at $59.99 for a friend. The gift set was never delivered. I wrote customer service on numerous occasions, as they don't have a phone number listed to call, and eventually received an email with an apology, and that they are looking into my claim. Nothing came of it, so I called my bank, sent them the emails and disputed the charges. My bank did get my money back. However, I was going through my bank charges and see that they are still withdrawing the monthly subscription of $35 from my bank and still no products. I will be disputing this through my bank and asking for an investigation into Scentbird as this seems to be the norm for this company. I will also be reporting them to the BBB and posting all email correspondence along with my experience on all social media sites. They shouldn't be allowed to keep operating like this.

    Bottom Line: No, I would not recommend this to a friend

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  • Horrible experience

    • Prospect Park, PA,
    • Dec 4, 2018
    • Verified Reviewer

    I belonged to Scentbird for only a couple of months. My October scent never came even though they sent me a tracking number. After multiple emails, it finally came in November. The same thing happened in November. They finally sent my November scent, but they sent the same October scent. After dozens of emails, they couldn’t figure it out. I finally had enough and canceled my subscription. They don’t have phone customer service and it takes days for them to respond to your email. A lot of times they send you some generic pre-written email.

    Bottom Line: No, I would not recommend this to a friend

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  • You’ll never receive your fragrance

    • Ohio,
    • Dec 4, 2018
    • Verified Reviewer

    I signed up for September and got my cologne in October. Not too big of a deal. But it is now November 30th and I still haven’t gotten my October or November shipment. I also tried to contact them about it and no response for several weeks. Regardless if they don’t have the cologne in stock or not, they should not even let you order it. It’s such a great idea for a subscription service. They just fail to capitalize on it.

    Bottom Line: No, I would not recommend this to a friend

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  • Very poor business practices

    • Wilsonville, OR,
    • Dec 2, 2018
    • Verified Reviewer

    I have paid for four months worth of subscriptions and have only received two, and I still have been unable to recover the $50.00 for the two months I have not received. I canceled my subscription and I'm still awaiting a refund.

    Bottom Line: No, I would not recommend this to a friend

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  • Great subscription idea, but poorly managed

    • Wisconsin,
    • Dec 2, 2018
    • Verified Reviewer

    I’ve had Scentbird since the end of July. The first scent I received was in August and came quickly with proper tracking info. And then it was all downhill from there. September’s scent took until mid-October to arrive, with NO communication from the company about why my order was so delayed. I, of course, was charged for this month’s scent (making sure they get their money seems to be the only thing that they can do on time) on November 10th, yet here we are, the second to last day of November and the thing hasn’t even shipped yet. I love the idea of getting to try different scents, but I just can’t justify continuing to give my money to a company that provides no consistency when it comes to ensuring you actually receive your product. I will be canceling after I receive this month’s fragrance (if I ever do...) and am holding out hope for a better alternative.

    Bottom Line: No, I would not recommend this to a friend

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  • Very slow processing and lack of communication

    • Pennsylvania,
    • Nov 24, 2018
    • Verified Reviewer

    I paid for and placed my first order about 2 weeks ago so I can have my products for my wedding but I still have not received them. The website still says it's processing. I reached out to them 3 times and still have not been helped. Very unprofessional!

    Bottom Line: No, I would not recommend this to a friend

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  • 0 out 1 people found this review helpful

    Garbage company

    • Pennsylvania,
    • Nov 20, 2018
    • Verified Reviewer

    I ordered and got my first shipment in four weeks. I canceled because that is the slowest shipping ever. They sent me an email to try another month at 50% off and my wife convinced me to give a second chance. I ordered an extra case and another fragrance and now 19 days later and I still have nothing, and they have zero customer service. Don't waste your money. I am glad it was only 30 bucks I lost. You have been warned.

    Bottom Line: No, I would not recommend this to a friend

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