About Scentbird

Still searching for your signature scent? Scentbird is a monthly perfume subscription service that promises members access to 30-day samples of men’s and women’s designer fragrances at a fraction of the full-bottle cost.

Founder and CEO Mariya Nurislamova was first inspired by the idea of a scent-sampling service as a teen. Mariya, nicknamed Masha, grew up in Berezniki, Russia—a place she describes as dilapidated and industrial. In an interview with Inc.com, Masha tells of her early appreciation for perfume; first her grandmother’s bottles of Red Moscow, then the growing collection of international favorites secreted home in the suitcases of an aunt.

What makes Scentbird special? Described by InStyle as the “Netflix for perfume,” Scentbird does more than give commitment-phobes an opportunity to try out products before shelling out hard-earned dough for the full-size version. To help members explore potential hits, the subscription service claims to employ technology to make smarter recommendations, tracking their feedback for future recommendations.

For bloggers, social influencers, and trendsetters, Scentbird offers an additional opportunity to earn through their affiliate program. We’ll look at the claimed perks in a bit, but first:

How Does Scentbird Work?

To begin exploring what Scentbird offers, you first have to sign up at their website. New customers will be prompted to complete an interactive quiz to help the service identify your preferences. Based on your answers, Scentbird will suggest different perfumes. You can then select the best options and place them in a monthly queue. For August, you could get Agent Provocateur. For September, Anna Sui, and so on for the length of your subscription.

According to Brit.co, customers who aren’t interested in signing up for a Scentbird membership can order individual 8 mL cartridges of perfume or cologne, the equivalent of a 30-day supply, without a subscription.

However, there’s a catch: Before you answer whether your preferences lean towards floral or woodsy—or place an order sans-membership—signing up requires that you enter your payment information. If you’re sure you want to shop, this isn’t a problem. However, know that customer reviews complain about unexpected charges (more on that later).

By clicking “Buy Now,” shoppers agree to purchase a continuous subscription right off the bat. A subscription results in monthly billing. Further, your Scentbird plan will automatically renew, which means the company can continue shipping you scents for a monthly fee indefinitely. Again, note that this is before taking a questionnaire or shopping Scentbird’s selection.

Once you’ve signed up for Scentbird, your first order will ship either between the 15th–18th, or the 25th–28th of the month, depending on when you place your order. All recurring orders are shipped between the 15th and 18th of the month. You will receive an email confirmation of shipment each month and should allow 7–10 days for delivery. Also, note that Scentbird only ships to the US.

How Much Does Scentbird Cost?

Scentbird offers customers three different ways to receive perfume: membership, full-size bottles, and gift boxes:

Scentbird Monthly Subscription (Membership)

A Scentbird subscription costs $14.95 each month, and includes free shipping of each month’s selection. Dedicated scent-lovers can save by signing up for one of their multi-month plans:

  • 6-months: $84.00 ($14.00 /month)
  • 12-months: $164.00 ($13.50/ month)

It’s important to note that, should you choose one of their two multiple month subscriptions, your card will be charged the entire fee at one time.

What do you get by signing up for Scentbird?

  • Upon subscription, you’ll gain access to over 450 scents—all guaranteed by Scentbird to be authentic.
  • Your first shipment will include a complementary carrying case to hold and protect your vial.
  • Each month, you’ll receive a 0.27oz spray of your selected scent. This is claimed to be 120 sprays, or enough for one month of moderate use.

According to Scentbird’s website, you may cancel your automatic subscription renewal any time by emailing them at support@scentbird.com. However, Scentbird does not offer returns or refunds of any kind on their subscriptions. (Something to consider before signing up for that multi-month plan.)

Scentbird Individual Bottles

Scentbird also sells full-size bottles of perfume and allows members to apply a single month’s credit towards the purchase price, resulting in a $14.95 discount. If a full-size bottle is too large, you can also purchase a single cartridge for $16.95. Shipping on individual bottles is a $7 flat-rate for orders $49 or less. Shipping is free on orders over $50.

Full-size perfume bottles (not cartridges) can be returned for store credit only within 15 days of purchase. (No cash returns.) Additionally, customers are responsible for the cost of return shipping.

Sending Scentbird As a Gift

Shoppers can choose to send either a Scentbird gift box or gift a subscription. Gift Boxes are available for both men (cologne) and women (perfume), and each includes three vials of scent. Options include:

  • The Hollywood Diva Set: Gucci Premiere, Estee Lauder Modern Muse Le Rouge, and Yves Saint Laurent Black Opium
  • The Miss Heartbreaker Set: Dolce & Gabbana Dolce, Gucci Guilty, Giorgio Armani Acqua di Gioia
  • The Miss Pretty Set: Lalique L’Amour, Salvatore Ferragamo Emozione, Nest Fragrances Midnight Fleur
  • The Gentleman Set: Yves Saint Laurent L’Homme, Bvlgari Bvlgari Man in Black, Dolce & Gabbana The One for Men
  • The Trendsetter Set: Versace Eros, Viktor & Rolf Spicebomb, Gucci Gucci Guilty Black
  • The Mr. Billionaire Set: Bentley Bentley for Men, Paco Rabanne 1 Million, Tom Ford Tom Ford Noir

Each gift box costs $59.95 and includes the offer for one free month of Scentbird (for new members only). Shipping is free. Gift boxes can be returned within 15 days of delivery, although the recipient is responsible for return shipping.

What Is Scentbird’s Affiliate Program?

If you’re a blogger or social media trendsetter with a following, Scentbird offers an affiliate program that pays you to promote their service. The program promises the following perks:

  • A $7 commission on all Scentbird subscription sign ups
  • 45-day cookie length to track potential sign ups
  • Text links, product links, and banners to help advertise
  • Incentives and bonuses

Affiliate programs differ from multi-level marketing plans in that you’re not required to actively recruit customers. Instead, by placing a link to Scentbird’s store, there’s the potential to earn some cash.

These programs aren’t new and are used by many startups to help offset the high costs of advertising. While affiliates are supposed to disclose the benefits they receive (including free samples), sometimes it’s not so obvious.

This blurred line means that affiliate programs can make it difficult for consumers to know which blog posts positively reviewing a product are genuine, and which are purely promotional in hopes of earning the writer commissions. With that in mind, let’s look at…

Scentbird Reviews: What Are Customers Saying?

Blog posts reviewing Scentbird’s monthly subscription are generally positive, such as these from Mrs. Muffintop, Subscription Box Ramblings, and Beauty Blogger (dot) Reviews.

However, a look at the comment sections of one review reveals some less-than-happy customers:

Screenshots of Scentbird reviewsImages via ByAdvisor.com

Those two customers aren’t the only ones who have experienced delays with Scentbird’s shipping, either. Here are several comments left on the company’s Facebook page:

Screenshot of Scentbird’s Facebook page

While customers who have received their Scentbird shipment continue to leave positive reviews for their products, scrolling through comments shows that lagging shipment times and slow-to-respond customer service aren’t one-off concerns.

Scentbird’s Red Flags

Considering that Scentbird appears to send out the advertised size samples of genuine perfume, we don’t feel that this subscription service falls under the category of “scam.” Additionally, it’s not uncommon for newer companies to experience some growing pains (Scentbird is only two years old), which could account for their slower-than-average shipments.

However, due to our experience researching products, there are a few red flags worth noting:

First, Scentbird requires your credit card information immediately. This can mean that, unless you’re very careful about what you click on, you could end up with some unexpected charges. And remember, the company doesn’t offer refunds or returns.

Next up, Scentbird is an autoship program. As we mentioned above, these programs can result in unexpected charges (keep an eye on your credit card bill!) and are generally reviewed by HighYa readers as having poor customer service.

Related: Free Trial Offers & Autoship Programs Scams: What They Are & How You Can Avoid Them

Finally, because Scentbird offers bloggers and social media stars a $7 commission for each time one of their readers clicks a link to purchase, searching through reviews means that you’re likely to be subjected to some biased opinions—just something to remember if you’re on the fence.

Looking for Another Way to Sniff Before You Buy?

While Scentbird certainly seems to deliver a unique angle for trying and buying different perfumes and colognes, it’s important to note that they’re not the only game in town. Popular competitors include:

  • Scentbox: From $12.95/mo
  • Olfactif: $18/mo
  • Beautyhabit: Six samples for $11 (I’ve personally shopped for samples here and was very pleased.)
  • Luxury Scent Box: $15/mo
  • FragranceNet.com: Not a subscription service, but you can purchase many different popular scents in sizes as small as .02oz and for as little as $2.99.

Researching these options, you’ll find that many are priced relatively in line with Scentbird, and even offer many of the same perfumes and colognes.

How to figure out which option is best for you? For the most part, it could come down to a combination of price, scent availability, and overall online customer feedback.

Speaking of which, tell us about your Scentbird experience by writing a review below!

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36 Consumer Reviews for Scentbird

Average Consumer Rating: 1.7
Rating Snapshot:
5 star: 5 4 star: 1 3 star: 0 2 star: 1 1 star:  29
Bottom Line: 19% would recommend it to a friend
Showing 1-11 of 36
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  • I was not impressed

    I was not impressed. I was so excited to get my order and what I got was a used empty container. The case was old and peeling on the sides, and seriously, it was empty. I would not recommend this to any of my friends. I don’t know if this was a one-time thing, but I am not happy that I paid $8.00 for nothing. I am canceling my subscription.

    Bottom Line: No, I would not recommend this to a friend

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  • Once you sign up, good luck cancelling

    The first two months that I was a member, I received the same scent from my queue. That would have been fine since it is a scent I own a travel size of that I bought from Sephora and love, but what I received was definitely NOT the same scent and smelled horrible. The next two scents I received were fine, but after the third month, I had canceled my subscription...or so I thought.

    I went through all the proper steps, including reporting why I was cancelling, and did all this well before the next cycle began, but I was still sent and billed for the next month's scent. When I contacted customer service about it, I was told they could go ahead and cancel for me, but they needed to know why I wanted to cancel before they could do so. Fine. I emailed them back.

    Several days later, I get another email from them that just gives me the directions for how to cancel. I already did that once with no luck. I will try again and see what happens, but I feel like this is going to be a vicious cycle.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Not happy

    • Janesville, WI,
    • Dec 8, 2017
    • Verified Reviewer

    I started Scentbird in September and got my first bottle in October. I paid again in October and November and December. They sent me one more bottle in December, and refuse to send me my November bottle. I have tried to resolve this and there is no phone number for them because then they would actually have to take care of a customer. Buyer beware, and I would just go with ScentBox. Cheaper, more selection, and they have a phone number to call if there is a problem.

    Bottom Line: No, I would not recommend this to a friend

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  • High hopes squashed

    • San Antonio, TX,
    • Dec 7, 2017
    • Verified Reviewer

    I came into the experience with high hopes. Who wouldn't want designer fragrances that cost hundreds of dollars for mere pennies practically?

    I signed up in October and got my first scent, Mon Guerlain the first week in November. Ok, very slow on shipping. They bill my bank account on the 10th and then don't ship out until almost a month later? November's scent was Burberry Brit. Same thing. They billed on the 20th of November this time, and it just now, on December 6th, that it arrived.

    I got a message from them saying my card was declined. For what? They already billed me and sent the fragrance. I replied back and told them what was going on. There reply back was to ask for my address to see what the issue was. The issue isn't with my address. It's with their delivery and payment set up.

    I was willing to give them a chance. I mean mistakes happen, but after reading the reviews of people having similar issues, I canceled.

    Bottom Line: No, I would not recommend this to a friend

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  • Another pathetic experience

    I wish I would have done some research before purchasing. It's been a couple of months since I placed my first order and I STILL haven't received a product. Customer service responded reasonably fast to my complaint, but the bottom line is, I still don't have a product.

    Their website is filled with bugs, and they constantly spam you to upgrade your account or buy more products. I understand trying to up-sell a customer, but when I say "no" and dismiss the popups, it should be respected.

    The product selection is limited. There isn't anything very exciting once you see what they have.

    Skip this company and don't make the mistake I made.

    Bottom Line: No, I would not recommend this to a friend

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  • Worst company

    • Philadelphia, PA,
    • Dec 6, 2017
    • Verified Reviewer

    I was billed for November 2017 and the item never arrived.

    They refuse to give me back my money and gave me the runaround with canceling my subscription. I finally found a way to cancel on my own. I disputed the charges with my bank and I still never received the item.

    Run away. Run very far away. They are literally the worst company I have ever dealt with. I also filed a complaint with the BBB and so should everyone else who had issues with them.

    Bottom Line: No, I would not recommend this to a friend

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  • Shady business practices and awful customer service.

    • Washington,
    • Dec 5, 2017
    • Verified Reviewer

    Scentbird is officially one of the shadiest companies I have ever (inadvertently) done business with.

    First of all, they do not allow you to review their full inventory until you enter your payment information into their system. I did just that and was immediately disappointed with their sub-par fragrance offerings. I then noticed that they charged me for a subscription that I did not sign up for.

    No problem, I will just not put any products into my queue and cancel my account to get a refund. I check their FAQ, and they include a link to their account page where you can supposedly cancel. The problem is, there was NO way to cancel in the account page.

    I immediately emailed them and asked them to cancel my account and issue me a refund since the box hadn't shipped out. I got an email in return the next day that gave the same instructions listed in their FAQ "Click the cancel my subscription link on your account page." AGAIN, this link does not exist on their account page. I responded with screenshots proving that the link did not exist, and was super confused when I got an email saying my first box had shipped. Again, I never put a product in my queue, so there shouldn't have been anything to ship. I suspect they did this to avoid having to give me a refund.

    It has now been 10 days since this all started, and they still haven't canceled my account, and I haven't received the box they supposedly shipped. I just filed a chargeback with PayPal and am hoping they give me my money back.

    Long story short, forget Scentbird. Don't give them your money.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 4 people found this review helpful

    Don't fall for this

    • USA,
    • Oct 31, 2017
    • Verified Reviewer

    They give you the run around to cancel a subscription. The perfume options are brands I have never heard of.

    You don't get the option of speaking with a human as the only means of communication is email.

    I'll be filing a complaint with the Better Business Bureau. If you've been duped by Scentbird, you should too.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Worst company EVER!

    • Winston, OR,
    • Oct 29, 2017
    • Verified Reviewer

    I have been/was with Scentbird for merely two months and yet experienced numerous issues with this company. The first month, I was charged three times and contacted their customer care only to get a measly reply of “we are sorry, we will request a refund and submit it to management for processing." Mind you, Scentbird doesn’t have a phone number or support via chat. So you are left with emails back and forth and waiting days for a reply, if you get one at all.

    I did finally get a refund, but not a full refund on what they owe me though. The second month I failed to get my shipment and continued to contact customer support 7 times with no response for over a week!

    They don’t care about their customers nor do they resolve issues promptly or efficiently. This company needs to be shut down immediately! I reported them to the BBB and canceled my account, but still feel ripped off as I’ve lost money in trying this company that seems like it has a good idea, but needs to be seriously renovated.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Paid and didn’t receive merchandise.

    In the month of September, I was billed the $14.95 for my purchase however due to the hurricanes I received an email stating that there would be a delay. After about a month I contacted the agency regarding not receiving merchandise and I was told that I would have to pay five dollars in order to get the merchandised resent. I was not offered a refund due to company policy. Very frustrating, specially considering it was not of my own doing. I will never use their service again.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Took 30 days to receive my cologne after is was shipped.

    Well, I was supposed to receive 50% off my next month bill, which never happened. It's no big deal since it's only 16 bucks, but just funny because that 50% off was a service recovery for another mistake these guys made with me receiving my product 30 days late. Also, instead of sending me the tracking number like requested more than once, they wait until the day my package came in the mail and send me a survey. Shaking my head; time to check out.

    Bottom Line: No, I would not recommend this to a friend

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