About Scentbird

Still searching for your signature scent? Scentbird is a monthly perfume subscription service that promises members access to 30-day samples of men’s and women’s designer fragrances at a fraction of the full-bottle cost.

Founder and CEO Mariya Nurislamova was first inspired by the idea of a scent-sampling service as a teen. Mariya, nicknamed Masha, grew up in Berezniki, Russia—a place she describes as dilapidated and industrial. In an interview with Inc.com, Masha tells of her early appreciation for perfume; first her grandmother’s bottles of Red Moscow, then the growing collection of international favorites secreted home in the suitcases of an aunt.

What makes Scentbird special? Described by InStyle as the “Netflix for perfume,” Scentbird does more than give commitment-phobes an opportunity to try out products before shelling out hard-earned dough for the full-size version. To help members explore potential hits, the subscription service claims to employ technology to make smarter recommendations, tracking their feedback for future recommendations.

For bloggers, social influencers, and trendsetters, Scentbird offers an additional opportunity to earn through their affiliate program. We’ll look at the claimed perks in a bit, but first:

How Does Scentbird Work?

To begin exploring what Scentbird offers, you first have to sign up at their website. New customers will be prompted to complete an interactive quiz to help the service identify your preferences. Based on your answers, Scentbird will suggest different perfumes. You can then select the best options and place them in a monthly queue. For August, you could get Agent Provocateur. For September, Anna Sui, and so on for the length of your subscription.

According to Brit.co, customers who aren’t interested in signing up for a Scentbird membership can order individual 8 mL cartridges of perfume or cologne, the equivalent of a 30-day supply, without a subscription.

However, there’s a catch: Before you answer whether your preferences lean towards floral or woodsy—or place an order sans-membership—signing up requires that you enter your payment information. If you’re sure you want to shop, this isn’t a problem. However, know that customer reviews complain about unexpected charges (more on that later).

By clicking “Buy Now,” shoppers agree to purchase a continuous subscription right off the bat. A subscription results in monthly billing. Further, your Scentbird plan will automatically renew, which means the company can continue shipping you scents for a monthly fee indefinitely. Again, note that this is before taking a questionnaire or shopping Scentbird’s selection.

Once you’ve signed up for Scentbird, your first order will ship either between the 15th–18th, or the 25th–28th of the month, depending on when you place your order. All recurring orders are shipped between the 15th and 18th of the month. You will receive an email confirmation of shipment each month and should allow 7–10 days for delivery. Also, note that Scentbird only ships to the US.

How Much Does Scentbird Cost?

Scentbird offers customers three different ways to receive perfume: membership, full-size bottles, and gift boxes:

Scentbird Monthly Subscription (Membership)

A Scentbird subscription costs $14.95 each month, and includes free shipping of each month’s selection. Dedicated scent-lovers can save by signing up for one of their multi-month plans:

  • 6-months: $84.00 ($14.00 /month)
  • 12-months: $164.00 ($13.50/ month)

It’s important to note that, should you choose one of their two multiple month subscriptions, your card will be charged the entire fee at one time.

What do you get by signing up for Scentbird?

  • Upon subscription, you’ll gain access to over 450 scents—all guaranteed by Scentbird to be authentic.
  • Your first shipment will include a complementary carrying case to hold and protect your vial.
  • Each month, you’ll receive a 0.27oz spray of your selected scent. This is claimed to be 120 sprays, or enough for one month of moderate use.

According to Scentbird’s website, you may cancel your automatic subscription renewal any time by emailing them at support@scentbird.com. However, Scentbird does not offer returns or refunds of any kind on their subscriptions. (Something to consider before signing up for that multi-month plan.)

Scentbird Individual Bottles

Scentbird also sells full-size bottles of perfume and allows members to apply a single month’s credit towards the purchase price, resulting in a $14.95 discount. If a full-size bottle is too large, you can also purchase a single cartridge for $16.95. Shipping on individual bottles is a $7 flat-rate for orders $49 or less. Shipping is free on orders over $50.

Full-size perfume bottles (not cartridges) can be returned for store credit only within 15 days of purchase. (No cash returns.) Additionally, customers are responsible for the cost of return shipping.

Sending Scentbird As a Gift

Shoppers can choose to send either a Scentbird gift box or gift a subscription. Gift Boxes are available for both men (cologne) and women (perfume), and each includes three vials of scent. Options include:

  • The Hollywood Diva Set: Gucci Premiere, Estee Lauder Modern Muse Le Rouge, and Yves Saint Laurent Black Opium
  • The Miss Heartbreaker Set: Dolce & Gabbana Dolce, Gucci Guilty, Giorgio Armani Acqua di Gioia
  • The Miss Pretty Set: Lalique L’Amour, Salvatore Ferragamo Emozione, Nest Fragrances Midnight Fleur
  • The Gentleman Set: Yves Saint Laurent L’Homme, Bvlgari Bvlgari Man in Black, Dolce & Gabbana The One for Men
  • The Trendsetter Set: Versace Eros, Viktor & Rolf Spicebomb, Gucci Gucci Guilty Black
  • The Mr. Billionaire Set: Bentley Bentley for Men, Paco Rabanne 1 Million, Tom Ford Tom Ford Noir

Each gift box costs $59.95 and includes the offer for one free month of Scentbird (for new members only). Shipping is free. Gift boxes can be returned within 15 days of delivery, although the recipient is responsible for return shipping.

What Is Scentbird’s Affiliate Program?

If you’re a blogger or social media trendsetter with a following, Scentbird offers an affiliate program that pays you to promote their service. The program promises the following perks:

  • A $7 commission on all Scentbird subscription sign ups
  • 45-day cookie length to track potential sign ups
  • Text links, product links, and banners to help advertise
  • Incentives and bonuses

Affiliate programs differ from multi-level marketing plans in that you’re not required to actively recruit customers. Instead, by placing a link to Scentbird’s store, there’s the potential to earn some cash.

These programs aren’t new and are used by many startups to help offset the high costs of advertising. While affiliates are supposed to disclose the benefits they receive (including free samples), sometimes it’s not so obvious.

This blurred line means that affiliate programs can make it difficult for consumers to know which blog posts positively reviewing a product are genuine, and which are purely promotional in hopes of earning the writer commissions. With that in mind, let’s look at…

Scentbird Reviews: What Are Customers Saying?

Blog posts reviewing Scentbird’s monthly subscription are generally positive, such as these from Mrs. Muffintop, Subscription Box Ramblings, and Beauty Blogger (dot) Reviews.

However, a look at the comment sections of one review reveals some less-than-happy customers:

Screenshots of Scentbird reviewsImages via ByAdvisor.com

Those two customers aren’t the only ones who have experienced delays with Scentbird’s shipping, either. Here are several comments left on the company’s Facebook page:

Screenshot of Scentbird’s Facebook page

While customers who have received their Scentbird shipment continue to leave positive reviews for their products, scrolling through comments shows that lagging shipment times and slow-to-respond customer service aren’t one-off concerns.

Scentbird’s Red Flags

Considering that Scentbird appears to send out the advertised size samples of genuine perfume, we don’t feel that this subscription service falls under the category of “scam.” Additionally, it’s not uncommon for newer companies to experience some growing pains (Scentbird is only two years old), which could account for their slower-than-average shipments.

However, due to our experience researching products, there are a few red flags worth noting:

First, Scentbird requires your credit card information immediately. This can mean that, unless you’re very careful about what you click on, you could end up with some unexpected charges. And remember, the company doesn’t offer refunds or returns.

Next up, Scentbird is an autoship program. As we mentioned above, these programs can result in unexpected charges (keep an eye on your credit card bill!) and are generally reviewed by HighYa readers as having poor customer service.

Related: Free Trial Offers & Autoship Programs Scams: What They Are & How You Can Avoid Them

Finally, because Scentbird offers bloggers and social media stars a $7 commission for each time one of their readers clicks a link to purchase, searching through reviews means that you’re likely to be subjected to some biased opinions—just something to remember if you’re on the fence.

Looking for Another Way to Sniff Before You Buy?

While Scentbird certainly seems to deliver a unique angle for trying and buying different perfumes and colognes, it’s important to note that they’re not the only game in town. Popular competitors include:

  • Scentbox: From $12.95/mo
  • Olfactif: $18/mo
  • Beautyhabit: Six samples for $11 (I’ve personally shopped for samples here and was very pleased.)
  • Luxury Scent Box: $15/mo
  • FragranceNet.com: Not a subscription service, but you can purchase many different popular scents in sizes as small as .02oz and for as little as $2.99.

Researching these options, you’ll find that many are priced relatively in line with Scentbird, and even offer many of the same perfumes and colognes.

How to figure out which option is best for you? For the most part, it could come down to a combination of price, scent availability, and overall online customer feedback.

Speaking of which, tell us about your Scentbird experience by writing a review below!

Now read: 3 Bad DIY Beauty Treatments You Should Never Do

Sign Up for HighYa Newsletter

Sign up for HighYa newsletter and get our best content delivered in your inbox as well as 3 free eBooks to help you save money and shop smarter. Enter your email below to get started!

318 Consumer Reviews for Scentbird

Average Consumer Rating: 3.5
Rating Snapshot:
5 star: 156 4 star: 39 3 star: 20 2 star: 16 1 star:  87
Bottom Line: 66% would recommend it to a friend
Showing 1-11 of 318
Sort reviews by:

  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • 2 out 2 people found this review helpful

    Garbage

    • Atlanta, GA,
    • Oct 13, 2018
    • Verified Reviewer

    After over 6 weeks, Scentbird debited two payments from my account, yet no product had ever arrived. After a lengthy wait to hear back from my initial correspondence regarding this matter, I received an email containing apologies and vague explanations about company policy this, and shipping facilities that, versus simply corrective action. I cut my losses and canceled, meaning I'm just out the money with nothing to show for it. Please take my advice and don't waste any of YOUR time or money on this "service"; reprehensible business acumen.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 2 out 2 people found this review helpful

    I do not like Scentbird

    • Washington, DC,
    • Oct 12, 2018
    • Verified Reviewer

    I purchased a 6-month deal with Scentbird in September 2018. We are in October 2018 and I have yet to get one sample. I just canceled them in my PayPal account for future purchases. What a scam. I am out of $160. They sent me emails with lip service but have not produced. I recommend everyone to stay away from them. I will report them to the Better Business Bureau.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 2 out 2 people found this review helpful

    Regrettable customer service

    • Saginaw, MI,
    • Oct 11, 2018
    • Verified Reviewer

    I joined in May, and by October I had only received three fragrances! I’m still missing the September product and a perfume that I purchased.

    There is not a phone number to talk to them, so you repeatedly have to explain your issue via email.

    It takes days to get an answer, which is always to tell you that they are in the middle of a move and to wait.

    I got tired of waiting and joined Scentbox instead.

    I was frankly exhausted from apologetic emails that kept telling me that my stuff was on the way. Yada, yada.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 2 out 2 people found this review helpful

    Charging and not sending perfume

    • Heber, UT,
    • Oct 11, 2018
    • Verified Reviewer

    I was charged and never received my perfume. I emailed my concerns and they made it difficult for me to get my perfume or my money back. I had to cancel my debit card in order to get rid of this company, since they were making it difficult to cancel or get my merchandise. One of the excuses I got from them is that they were changing locations and a lot of people went through the same, not getting their orders and getting charged. Hello, I want answers with solutions, not excuses.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 1 out 1 people found this review helpful

    Don't do it!

    • California,
    • Oct 11, 2018
    • Verified Reviewer

    I received my first order without a problem. My next order came, and one of the bottles was empty. I was then billed for September's order but never received the order. I have sent five emails (because there is no other way to contact them) and have yet to receive a response. I have asked for a refund and canceled my subscription.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 1 out 1 people found this review helpful

    Ordered 8/21/18 and yet to receive a shipment!

    • Carmichael, CA,
    • Oct 10, 2018
    • Verified Reviewer

    I ordered on 8/21 and they charged me right away. They have yet to send me a thing. They state they recently moved and are behind, but that was back in May or June! This is 10/8, and I think things should be back to normal! I would dispute with your credit card if you’ve placed an order. I signed up on 8/21 and nothing. The law says they have 30 days to ship. I got my money back from my card. Joke of a company!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 1 out 1 people found this review helpful

    Don’t upgrade your subscription

    • Kansas City, MO,
    • Oct 10, 2018
    • Verified Reviewer

    When I first signed up for Scentbird about a year ago, I LOVED IT! How exciting it was to get a new perfume every month. Affordable when full-size, high-end perfumes are completely out of my mom-of-three budget. Not to mention the compliments of constantly changing fragrances.

    At the beginning of July my husband wanted to try it out as well. So I upgraded to the two scent per month subscription. An extra $10 a month but worth every penny to us. That being said, I started a brand new "queue" of all men’s fragrances. August comes, one fragrance and it was men’s. I contact Scentbird about paying for the additional fragrance but only receiving one and they say it’s because of when I upped my subscription, so the two fragrances wouldn’t come until September (which made no sense considering I received a men’s fragrance, which was the brand new queue, shouldn’t I have received a fragrance from my original queue?).

    Either way, I blew it off and figured it would all be right by September...Well, surprise surprise, still only one fragrance and it is a man's fragrance. So now for two months I’ve been charged extra for an upped subscription I can’t even enjoy. And to top it off, I’ve contacted Scentbird eight times now to only be replied twice with the same BS excuse of "it’s when you upgraded, therefore, you only get one this month." And now I’m being completely ignored!

    Horrible customer service and literally stealing money for a subscription that they don’t uphold. Great idea, bad execution. I wish they could get it right.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 1 out 1 people found this review helpful

    Buyers beware!

    • New Orleans, LA,
    • Oct 9, 2018
    • Verified Reviewer

    I subscribed to Scentbird to find a new scent since the perfume I loved was discontinued. I found one, so I decided to order a full-size bottle. I received the wrong product. I have contacted them multiple times and now they are ignoring me. All I want is the right perfume! People would be wise to steer clear!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 2 out 2 people found this review helpful

    Good idea if they would deliver

    • Texas,
    • Oct 8, 2018
    • Verified Reviewer

    I started this service and it was doing great. Then I upgraded to the two a month, and then the feces hit the fan. They will not deliver, and they already took my money. It is always an excuse with them. It is never their fault. I even got a subscription for my son and for 5 months he has only received one scent. He has to keep writing them and getting them to refund the money.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 4 out 4 people found this review helpful

    Wish there was a negative rating!

    • Washington,
    • Oct 6, 2018
    • Verified Reviewer

    I placed my first order in August 2018. Here it is October, and I finally got my first order! Everything on Scentbird says that with your first order you also get a free refillable case. I did not get that. So, not only was my order two months late, but I also did not get all of the order that I was supposed to get. I've been in contact several times with the company asking for a refund, asking for an explanation, asking for help with no response. I have gotten nowhere, and I'm beyond infuriated with this whole process.

    I would highly encourage you to steer clear of this company, and I have since canceled my subscription.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 3 out 3 people found this review helpful

    Run away now!

    • Oct 6, 2018
    • Verified Reviewer

    These guys are so bad. My 13-year-old daughter could run a better business. Run away NOW. I have been a member since May 18. I did receive June and August, but no July, wait that showed up in late August. That was the last shipment. It's now October 5th and the juice is real, the headaches are too.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


Showing 1-11 of 318

Write a Review for Scentbird!

Share your experience to help others shop smarter & discover great products.

Write a Review