About Scentbird

By HighYa Staff

Still searching for your signature scent? Scentbird is a monthly perfume subscription service that promises members access to 30-day samples of men’s and women’s designer fragrances at a fraction of the full-bottle cost.

Founder and CEO Mariya Nurislamova was first inspired by the idea of a scent-sampling service as a teen. Mariya, nicknamed Masha, grew up in Berezniki, Russia—a place she describes as dilapidated and industrial. In an interview with Inc.com, Masha tells of her early appreciation for perfume; first her grandmother’s bottles of Red Moscow, then the growing collection of international favorites secreted home in the suitcases of an aunt.

What makes Scentbird special? Described by InStyle as the “Netflix for perfume,” Scentbird does more than give commitment-phobes an opportunity to try out products before shelling out hard-earned dough for the full-size version. To help members explore potential hits, the subscription service claims to employ technology to make smarter recommendations, tracking their feedback for future recommendations.

For bloggers, social influencers, and trendsetters, Scentbird offers an additional opportunity to earn through their affiliate program. We’ll look at the claimed perks in a bit, but first:

How Does Scentbird Work?

To begin exploring what Scentbird offers, you first have to sign up at their website. New customers will be prompted to complete an interactive quiz to help the service identify your preferences. Based on your answers, Scentbird will suggest different perfumes. You can then select the best options and place them in a monthly queue. For August, you could get Agent Provocateur. For September, Anna Sui, and so on for the length of your subscription.

According to Brit.co, customers who aren’t interested in signing up for a Scentbird membership can order individual 8 mL cartridges of perfume or cologne, the equivalent of a 30-day supply, without a subscription.

However, there’s a catch: Before you answer whether your preferences lean towards floral or woodsy—or place an order sans-membership—signing up requires that you enter your payment information. If you’re sure you want to shop, this isn’t a problem. However, know that customer reviews complain about unexpected charges (more on that later).

By clicking “Buy Now,” shoppers agree to purchase a continuous subscription right off the bat. A subscription results in monthly billing. Further, your Scentbird plan will automatically renew, which means the company can continue shipping you scents for a monthly fee indefinitely. Again, note that this is before taking a questionnaire or shopping Scentbird’s selection.

Once you’ve signed up for Scentbird, your first order will ship either between the 15th–18th, or the 25th–28th of the month, depending on when you place your order. All recurring orders are shipped between the 15th and 18th of the month. You will receive an email confirmation of shipment each month and should allow 7–10 days for delivery. Also, note that Scentbird only ships to the US.

How Much Does Scentbird Cost?

Scentbird offers customers three different ways to receive perfume: membership, full-size bottles, and gift boxes:

Scentbird Monthly Subscription (Membership)

A Scentbird subscription costs $14.95 each month, and includes free shipping of each month’s selection. Dedicated scent-lovers can save by signing up for one of their multi-month plans:

  • 6-months: $84.00 ($14.00 /month)
  • 12-months: $164.00 ($13.50/ month)

It’s important to note that, should you choose one of their two multiple month subscriptions, your card will be charged the entire fee at one time.

What do you get by signing up for Scentbird?

  • Upon subscription, you’ll gain access to over 450 scents—all guaranteed by Scentbird to be authentic.
  • Your first shipment will include a complementary carrying case to hold and protect your vial.
  • Each month, you’ll receive a 0.27oz spray of your selected scent. This is claimed to be 120 sprays, or enough for one month of moderate use.

According to Scentbird’s website, you may cancel your automatic subscription renewal any time by emailing them at support@scentbird.com. However, Scentbird does not offer returns or refunds of any kind on their subscriptions. (Something to consider before signing up for that multi-month plan.)

Scentbird Individual Bottles

Scentbird also sells full-size bottles of perfume and allows members to apply a single month’s credit towards the purchase price, resulting in a $14.95 discount. If a full-size bottle is too large, you can also purchase a single cartridge for $16.95. Shipping on individual bottles is a $7 flat-rate for orders $49 or less. Shipping is free on orders over $50.

Full-size perfume bottles (not cartridges) can be returned for store credit only within 15 days of purchase. (No cash returns.) Additionally, customers are responsible for the cost of return shipping.

Sending Scentbird As a Gift

Shoppers can choose to send either a Scentbird gift box or gift a subscription. Gift Boxes are available for both men (cologne) and women (perfume), and each includes three vials of scent. Options include:

  • The Hollywood Diva Set: Gucci Premiere, Estee Lauder Modern Muse Le Rouge, and Yves Saint Laurent Black Opium
  • The Miss Heartbreaker Set: Dolce & Gabbana Dolce, Gucci Guilty, Giorgio Armani Acqua di Gioia
  • The Miss Pretty Set: Lalique L’Amour, Salvatore Ferragamo Emozione, Nest Fragrances Midnight Fleur
  • The Gentleman Set: Yves Saint Laurent L’Homme, Bvlgari Bvlgari Man in Black, Dolce & Gabbana The One for Men
  • The Trendsetter Set: Versace Eros, Viktor & Rolf Spicebomb, Gucci Gucci Guilty Black
  • The Mr. Billionaire Set: Bentley Bentley for Men, Paco Rabanne 1 Million, Tom Ford Tom Ford Noir

Each gift box costs $59.95 and includes the offer for one free month of Scentbird (for new members only). Shipping is free. Gift boxes can be returned within 15 days of delivery, although the recipient is responsible for return shipping.

What Is Scentbird’s Affiliate Program?

If you’re a blogger or social media trendsetter with a following, Scentbird offers an affiliate program that pays you to promote their service. The program promises the following perks:

  • A $7 commission on all Scentbird subscription sign ups
  • 45-day cookie length to track potential sign ups
  • Text links, product links, and banners to help advertise
  • Incentives and bonuses

Affiliate programs differ from multi-level marketing plans in that you’re not required to actively recruit customers. Instead, by placing a link to Scentbird’s store, there’s the potential to earn some cash.

These programs aren’t new and are used by many startups to help offset the high costs of advertising. While affiliates are supposed to disclose the benefits they receive (including free samples), sometimes it’s not so obvious.

This blurred line means that affiliate programs can make it difficult for consumers to know which blog posts positively reviewing a product are genuine, and which are purely promotional in hopes of earning the writer commissions. With that in mind, let’s look at…

Scentbird Reviews: What Are Customers Saying?

Blog posts reviewing Scentbird’s monthly subscription are generally positive, such as these from Mrs. Muffintop, Subscription Box Ramblings, and Beauty Blogger (dot) Reviews.

However, a look at the comment sections of one review reveals some less-than-happy customers:

Screenshots of Scentbird reviewsImages via ByAdvisor.com

Those two customers aren’t the only ones who have experienced delays with Scentbird’s shipping, either. Here are several comments left on the company’s Facebook page:

Screenshot of Scentbird’s Facebook page

While customers who have received their Scentbird shipment continue to leave positive reviews for their products, scrolling through comments shows that lagging shipment times and slow-to-respond customer service aren’t one-off concerns.

Scentbird’s Red Flags

Considering that Scentbird appears to send out the advertised size samples of genuine perfume, we don’t feel that this subscription service falls under the category of “scam.” Additionally, it’s not uncommon for newer companies to experience some growing pains (Scentbird is only two years old), which could account for their slower-than-average shipments.

However, due to our experience researching products, there are a few red flags worth noting:

First, Scentbird requires your credit card information immediately. This can mean that, unless you’re very careful about what you click on, you could end up with some unexpected charges. And remember, the company doesn’t offer refunds or returns.

Next up, Scentbird is an autoship program. As we mentioned above, these programs can result in unexpected charges (keep an eye on your credit card bill!) and are generally reviewed by HighYa readers as having poor customer service.

Related: Free Trial Offers & Autoship Programs Scams: What They Are & How You Can Avoid Them

Finally, because Scentbird offers bloggers and social media stars a $7 commission for each time one of their readers clicks a link to purchase, searching through reviews means that you’re likely to be subjected to some biased opinions—just something to remember if you’re on the fence.

Looking for Another Way to Sniff Before You Buy?

While Scentbird certainly seems to deliver a unique angle for trying and buying different perfumes and colognes, it’s important to note that they’re not the only game in town. Popular competitors include:

  • Scentbox: From $12.95/mo
  • Olfactif: $18/mo
  • Beautyhabit: Six samples for $11 (I’ve personally shopped for samples here and was very pleased.)
  • Luxury Scent Box: $15/mo
  • FragranceNet.com: Not a subscription service, but you can purchase many different popular scents in sizes as small as .02oz and for as little as $2.99.

Researching these options, you’ll find that many are priced relatively in line with Scentbird, and even offer many of the same perfumes and colognes.

How to figure out which option is best for you? For the most part, it could come down to a combination of price, scent availability, and overall online customer feedback.

Speaking of which, tell us about your Scentbird experience by writing a review below!

Now read: 3 Bad DIY Beauty Treatments You Should Never Do

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Read 354 Scentbird Customer Reviews and Complaints

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Average Consumer Rating: 3.3
Rating Snapshot:
5 star: 155 4 star: 40 3 star: 20 2 star: 22 1 star:  117
Bottom Line: 59% would recommend it to a friend
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  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • So far so good

    • Huntley, IL,
    • Apr 12, 2019
    • Verified Reviewer

    I’m a newbie, received my first selection in five days. Comes in an interesting mini spray device with Scentbird logos on it. It twists to open. The fragrance seems good, it’s kind of an oil-based cologne. I will keep updating as weeks go on, but as I said, so far so good.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 2 people found this review helpful

    Started out great

    • Silverton, OR,
    • Mar 21, 2019
    • Verified Reviewer

    Started out great. Some of the scents I loved, some I ended up giving away. Everything was great, then my financial situation changed and I was going to end my subscription, but at the last minute, I decided to just get a new scent every three months instead. So three months go by and I saw I had been billed from Scentbird. At first I was confused because I thought I had canceled, but when I logged into my account, I remembered I had switched to every three months.

    So I'm excitedly waiting for my perfume and three weeks go by, then four, and no perfume. I went to email them and saw a notice that said due to a move to a new warehouse, shipments were behind, so I waited and waited.

    Eventually, I contacted them...multiple times, and now it is nearing the end of March, and while I have received other shipments, I never received the missing August shipment.

    So they received my payment, but I never received the product.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Is this a scam?

    • South Carolina,
    • Feb 21, 2019
    • Verified Reviewer

    Everything seemed fine at first, and I received my first month's shipment. I noticed that their gift selections were all indicating "Out of Stock" and there were a few that interested me. Sent an email...and it took a really long time to hear back. Didn't think much about it, until I tried to respond to a rating email they sent. Surprise...the web link was not valid. Then I tried to log-on. Said my email address (where they send me emails consistently) was not in their system. Now I was getting a little irritated and suspicious. I tried to register again and got an error saying my email was in use. I went to the web address directly and every link was not working and returned a FORBIDDEN error. LOL. I have tried to contact them multiple time. No luck.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Extremely disappointed

    • Miami, FL,
    • Feb 12, 2019
    • Verified Reviewer

    I got charged for January and February and have not received anything from them. They have not replied to any of my messages. DO NOT, I repeat, DO NOT buy anything from this company, they are thieves and will steal your money!

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Love/hate relationship

    • Arizona,
    • Feb 3, 2019
    • Verified Reviewer

    I really enjoy the scents when I EVENTUALLY RECEIVE my subscription! They take the money at the beginning of each month and well, today is already the 27h of January and I still haven’t received my product. It’s like this every single month. I’ve also tried reaching out to customer service and I always get a robot email response asking for more information. After so many times of trying to get help eventually you just give up. I’m looking for a new company that’s just like Scentbird but without the disappointments.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Avoid

    • Colorado,
    • Feb 2, 2019
    • Verified Reviewer

    It takes weeks to fill an order, and they bill you even if you cancel. If you file a service ticket, they simply don't respond but rather send you a bunch of links to read through.

    Unfortunately for them, customer service still matters even in an increasingly tech-based world. When Amazon delivers within a few days, waiting weeks for an order is the stuff of 50 years ago.

    Get with the program Scentbird.

    To potential buyers: Avoid them. Just spend the money on a good bottle of cologne from a store.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Slow slow slow slow

    • Folsom, CA,
    • Jan 21, 2019
    • Verified Reviewer

    Paid for the month of November. Come December, I canceled. I got charged twice, heard back from no one. Then finally someone reached out in January and two perfumes got sent out. Sheesh, get it together guys.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Just wow

    • New York,
    • Jan 20, 2019
    • Verified Reviewer

    So this is my second time giving this company a second chance. Just goes like that saying "fool me once shame on you, fool me twice shame on you me." Anyway, I think I was on my second month of ordering and everything was good, but when it came to the third month last year, my shipment was delayed and never ever showed up, even though I paid for it. I contacted the company, and this is where things got funny. They fed me some line that due to their company expansion, things would be getting difficult, yada yada. So because you took my money and others, you have a hard time delivering what is expected of you because you are expanding.

    Anyway, I canceled my services after never getting reimbursed. Well after a few months have passed, I thought that I might retry them to see if things have gotten any better. Surprise, the company still sucks, and they took my money, and I still haven't received what I paid for. Please, America, save your time and money and DO NOT support this company because they have no right doing business.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Slow

    • Salisbury, NC,
    • Jan 16, 2019
    • Verified Reviewer

    If you want to have two, three subscriptions paid for before you actually receive anything, then it is a great company to subscribe to. I have been with them for over a year and it was fast for the first three months, but then it started taking over a month, and as of now they have taken payment for December and January and neither have any kind of tracking info and are still processing. When you ask, they say the same thing every time to you and blame it on the move that they have been doing for a year now. Work for a massive company with massive machinery and have moved it cross country with all the product from the 3-acre warehouse faster.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Worst customer service I've ever had

    • Ohio,
    • Dec 13, 2018
    • Verified Reviewer

    Three our of seven months were over a month late. When I contacted their customer service (no phone number), they didn't respond to over 10 messages I sent. I ordered a full sized bottle. It came a MONTH AND A HALF after I ordered it! Oh, and by the way, during that month, the site didn't allow me to cancel the order, I couldn't contact customer service, so I just waited, had it delivered, and then tried to return it. They would only give SITE CREDIT. Are you kidding me? The most frustrating experience I've had with any service or product. DO NOT USE.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Run away!

    • Wilmington, NC,
    • Dec 12, 2018
    • Verified Reviewer

    You will be charged for your subscription, and you won't get your items. There is also no customer service, so good luck getting your money back. I have filed a complaint with the BBB against Scentbird. Interesting to note that they currently have an F rating with the BBB, as well as a consumer warning issued against them for these same reasons that I have just mentioned. To see for yourself, go to the BBB website and search "Scentbird New York NY."

    Bottom Line: No, I would not recommend this to a friend

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