About Scentbird

Still searching for your signature scent? Scentbird is a monthly perfume subscription service that promises members access to 30-day samples of men’s and women’s designer fragrances at a fraction of the full-bottle cost.

Founder and CEO Mariya Nurislamova was first inspired by the idea of a scent-sampling service as a teen. Mariya, nicknamed Masha, grew up in Berezniki, Russia—a place she describes as dilapidated and industrial. In an interview with Inc.com, Masha tells of her early appreciation for perfume; first her grandmother’s bottles of Red Moscow, then the growing collection of international favorites secreted home in the suitcases of an aunt.

What makes Scentbird special? Described by InStyle as the “Netflix for perfume,” Scentbird does more than give commitment-phobes an opportunity to try out products before shelling out hard-earned dough for the full-size version. To help members explore potential hits, the subscription service claims to employ technology to make smarter recommendations, tracking their feedback for future recommendations.

For bloggers, social influencers, and trendsetters, Scentbird offers an additional opportunity to earn through their affiliate program. We’ll look at the claimed perks in a bit, but first:

How Does Scentbird Work?

To begin exploring what Scentbird offers, you first have to sign up at their website. New customers will be prompted to complete an interactive quiz to help the service identify your preferences. Based on your answers, Scentbird will suggest different perfumes. You can then select the best options and place them in a monthly queue. For August, you could get Agent Provocateur. For September, Anna Sui, and so on for the length of your subscription.

According to Brit.co, customers who aren’t interested in signing up for a Scentbird membership can order individual 8 mL cartridges of perfume or cologne, the equivalent of a 30-day supply, without a subscription.

However, there’s a catch: Before you answer whether your preferences lean towards floral or woodsy—or place an order sans-membership—signing up requires that you enter your payment information. If you’re sure you want to shop, this isn’t a problem. However, know that customer reviews complain about unexpected charges (more on that later).

By clicking “Buy Now,” shoppers agree to purchase a continuous subscription right off the bat. A subscription results in monthly billing. Further, your Scentbird plan will automatically renew, which means the company can continue shipping you scents for a monthly fee indefinitely. Again, note that this is before taking a questionnaire or shopping Scentbird’s selection.

Once you’ve signed up for Scentbird, your first order will ship either between the 15th–18th, or the 25th–28th of the month, depending on when you place your order. All recurring orders are shipped between the 15th and 18th of the month. You will receive an email confirmation of shipment each month and should allow 7–10 days for delivery. Also, note that Scentbird only ships to the US.

How Much Does Scentbird Cost?

Scentbird offers customers three different ways to receive perfume: membership, full-size bottles, and gift boxes:

Scentbird Monthly Subscription (Membership)

A Scentbird subscription costs $14.95 each month, and includes free shipping of each month’s selection. Dedicated scent-lovers can save by signing up for one of their multi-month plans:

  • 6-months: $84.00 ($14.00 /month)
  • 12-months: $164.00 ($13.50/ month)

It’s important to note that, should you choose one of their two multiple month subscriptions, your card will be charged the entire fee at one time.

What do you get by signing up for Scentbird?

  • Upon subscription, you’ll gain access to over 450 scents—all guaranteed by Scentbird to be authentic.
  • Your first shipment will include a complementary carrying case to hold and protect your vial.
  • Each month, you’ll receive a 0.27oz spray of your selected scent. This is claimed to be 120 sprays, or enough for one month of moderate use.

According to Scentbird’s website, you may cancel your automatic subscription renewal any time by emailing them at support@scentbird.com. However, Scentbird does not offer returns or refunds of any kind on their subscriptions. (Something to consider before signing up for that multi-month plan.)

Scentbird Individual Bottles

Scentbird also sells full-size bottles of perfume and allows members to apply a single month’s credit towards the purchase price, resulting in a $14.95 discount. If a full-size bottle is too large, you can also purchase a single cartridge for $16.95. Shipping on individual bottles is a $7 flat-rate for orders $49 or less. Shipping is free on orders over $50.

Full-size perfume bottles (not cartridges) can be returned for store credit only within 15 days of purchase. (No cash returns.) Additionally, customers are responsible for the cost of return shipping.

Sending Scentbird As a Gift

Shoppers can choose to send either a Scentbird gift box or gift a subscription. Gift Boxes are available for both men (cologne) and women (perfume), and each includes three vials of scent. Options include:

  • The Hollywood Diva Set: Gucci Premiere, Estee Lauder Modern Muse Le Rouge, and Yves Saint Laurent Black Opium
  • The Miss Heartbreaker Set: Dolce & Gabbana Dolce, Gucci Guilty, Giorgio Armani Acqua di Gioia
  • The Miss Pretty Set: Lalique L’Amour, Salvatore Ferragamo Emozione, Nest Fragrances Midnight Fleur
  • The Gentleman Set: Yves Saint Laurent L’Homme, Bvlgari Bvlgari Man in Black, Dolce & Gabbana The One for Men
  • The Trendsetter Set: Versace Eros, Viktor & Rolf Spicebomb, Gucci Gucci Guilty Black
  • The Mr. Billionaire Set: Bentley Bentley for Men, Paco Rabanne 1 Million, Tom Ford Tom Ford Noir

Each gift box costs $59.95 and includes the offer for one free month of Scentbird (for new members only). Shipping is free. Gift boxes can be returned within 15 days of delivery, although the recipient is responsible for return shipping.

What Is Scentbird’s Affiliate Program?

If you’re a blogger or social media trendsetter with a following, Scentbird offers an affiliate program that pays you to promote their service. The program promises the following perks:

  • A $7 commission on all Scentbird subscription sign ups
  • 45-day cookie length to track potential sign ups
  • Text links, product links, and banners to help advertise
  • Incentives and bonuses

Affiliate programs differ from multi-level marketing plans in that you’re not required to actively recruit customers. Instead, by placing a link to Scentbird’s store, there’s the potential to earn some cash.

These programs aren’t new and are used by many startups to help offset the high costs of advertising. While affiliates are supposed to disclose the benefits they receive (including free samples), sometimes it’s not so obvious.

This blurred line means that affiliate programs can make it difficult for consumers to know which blog posts positively reviewing a product are genuine, and which are purely promotional in hopes of earning the writer commissions. With that in mind, let’s look at…

Scentbird Reviews: What Are Customers Saying?

Blog posts reviewing Scentbird’s monthly subscription are generally positive, such as these from Mrs. Muffintop, Subscription Box Ramblings, and Beauty Blogger (dot) Reviews.

However, a look at the comment sections of one review reveals some less-than-happy customers:

Screenshots of Scentbird reviewsImages via ByAdvisor.com

Those two customers aren’t the only ones who have experienced delays with Scentbird’s shipping, either. Here are several comments left on the company’s Facebook page:

Screenshot of Scentbird’s Facebook page

While customers who have received their Scentbird shipment continue to leave positive reviews for their products, scrolling through comments shows that lagging shipment times and slow-to-respond customer service aren’t one-off concerns.

Scentbird’s Red Flags

Considering that Scentbird appears to send out the advertised size samples of genuine perfume, we don’t feel that this subscription service falls under the category of “scam.” Additionally, it’s not uncommon for newer companies to experience some growing pains (Scentbird is only two years old), which could account for their slower-than-average shipments.

However, due to our experience researching products, there are a few red flags worth noting:

First, Scentbird requires your credit card information immediately. This can mean that, unless you’re very careful about what you click on, you could end up with some unexpected charges. And remember, the company doesn’t offer refunds or returns.

Next up, Scentbird is an autoship program. As we mentioned above, these programs can result in unexpected charges (keep an eye on your credit card bill!) and are generally reviewed by HighYa readers as having poor customer service.

Related: Free Trial Offers & Autoship Programs Scams: What They Are & How You Can Avoid Them

Finally, because Scentbird offers bloggers and social media stars a $7 commission for each time one of their readers clicks a link to purchase, searching through reviews means that you’re likely to be subjected to some biased opinions—just something to remember if you’re on the fence.

Looking for Another Way to Sniff Before You Buy?

While Scentbird certainly seems to deliver a unique angle for trying and buying different perfumes and colognes, it’s important to note that they’re not the only game in town. Popular competitors include:

  • Scentbox: From $12.95/mo
  • Olfactif: $18/mo
  • Beautyhabit: Six samples for $11 (I’ve personally shopped for samples here and was very pleased.)
  • Luxury Scent Box: $15/mo
  • FragranceNet.com: Not a subscription service, but you can purchase many different popular scents in sizes as small as .02oz and for as little as $2.99.

Researching these options, you’ll find that many are priced relatively in line with Scentbird, and even offer many of the same perfumes and colognes.

How to figure out which option is best for you? For the most part, it could come down to a combination of price, scent availability, and overall online customer feedback.

Speaking of which, tell us about your Scentbird experience by writing a review below!

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24 Customer Reviews for Scentbird

Average Customer Rating: 2.0
Rating Snapshot:
5 star: 5 4 star: 1 3 star: 0 2 star: 1 1 star:  17
Bottom Line: 29% would recommend it to a friend
Showing 1-11 of 24
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  • 1 out 1 people found this review helpful

    Awful customer service

    I’ve been a subscriber to Scentbird for about six months. I've had one month slipped completely. I just recently I moved, and at the beginning of the month before I was charged, I changed everything to my new address, and my other subscriptions came to my new house.

    Then I got the notification from Scentbird that they sent it to my old address. I wrote them an email (after finally figuring out how to complain since they have no phone number to call) and was told pretty much to suck it up unless I wanted to pay more money to have them ship it to my new address. On top of it, I told them to cancel my subscription, and a couple of days later I saw I was charged anyways and was told I canceled too late. Knowing I had proof through email, she again told me "tough luck."

    DO NOT subscribe to them!

    Bottom Line: No, I would not recommend this to a friend

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  • Not legit

    They are not legit. Do not sign up. They will take your money and run. Forget about cancellations and refunds, they don’t do either. I signed up and canceled within 24 hours and haven’t even received a shipment. Yet they will charge you even though you haven’t received a package.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 2 people found this review helpful

    Don't waste your time

    • Atlanta, GA,
    • Oct 4, 2017
    • Verified Reviewer

    Don't waste your time subscribing to this service. It's great in theory, however, their execution is terrible and their customer service is even worse. I subscribed in August because I was offered a free bonus scent. The first subscription scent arrived within about a week and the bonus scent shortly followed. I haven't received any scents since (mid to late August) they completely skipped the month of September.

    In addition, I placed an order on September 17 and was billed. It's now October 4 and the order still has not shipped. I've now contacted Scentbird customer service 4 times via email to try to have this issue resolved with no luck. There doesn't appear to be an available customer service phone number.

    The first two times I contacted them, they didn't even read my emails and sent a generic response asking me to confirm my mailing address, which I've confirmed 3 TIMES now, even though it hasn't changed.

    I spoke with a friend who confirmed that she canceled her subscription due to a similar experience. She said her scents were always late or never arrived. Save yourself the time and headache.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Review

    • Jacksonville, FL,
    • Oct 4, 2017
    • Verified Reviewer

    I ordered before I read the reviews. I was afraid I was just wasting my money since most of the reviews were terrible. NOT MINE. I received mine within a week of ordering the product and received the correct product. I will be telling my friends about it. Thanks Scentbird.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 2 people found this review helpful

    No product arrived, only an empty package

    I wrote several (and a mean several) emails without a proper call back from them. I still don't have my product, and I can't even get a hold of them. Very bad experience. I did get an empty package without a product. I will cancel my account. Their customer service is the worst I ever received from any company.

    And with my opinion, I will tell all of you guys not to subscribe because if you have an issue, they will never respond and you will be out of money and product. Oh and that I tell you they don't have a number to call them. Good luck with that.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    The worst company

    In the time that I signed up for this, I have only received about 2 of the 5 scents. I was told they shipped mine to two different addresses and later said they would resend them. I sent about 2 dozen emails, so many because they never return your email, and when they did return it, I now have to pay $5 per scent. Oh, and I already paid $14.95 per scent! Don't waste your time.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Not worth the headaches

    • Sterling, IL,
    • Sep 7, 2017
    • Verified Reviewer

    I have only been subscribed since June 2017, yet I have had to email them monthly about multiple issues. For the month of August, I got charged at the beginning of the month, and as of September 1st, I still have not gotten August's scent. Every time I look at my list of perfumes I have picked out, something is always wrong with it. Either the wrong perfume shows up or a month says I skipped it or it says they shipped the wrong scent. You would think they would have someone skilled enough to work on their website two years in.

    I'm just going to cancel my subscription. The monthly headaches are not worth it. Especially if you get back to back perfumes. I'd rather have my month to enjoy it like they advertise it.

    Bottom Line: No, I would not recommend this to a friend

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  • 15 out 15 people found this review helpful

    Where do I start?

    I was billed immediately and didn't receive my scent for over a month. Then the next month I received the exact same scent that I ordered the first month that I did not order. And then the next month I didn't receive anything. I even received the tracking number and delivery date, but I never got it. And then the next month I got the perfume, and it was rancid, and I went through a whole lot of trouble because they have no phone number to call anyone. I went through a whole lot of trouble to email them, and they emailed me back, and then they asked me to email them back again. It was just a big pain, and then they finally told me that I could one-time-only choose another scent and placement, but they would charge me $5 to replace the rancid perfume.

    Then the next month it was actually almost two months before I got my scent, and then I looked at the website and discovered that the reason why it was two months before I got my scent was because they skipped the previous scent that I wanted. I never got it, but they said that I did get it because there was a tracking number, while it doesn't matter because I didn't get it. And no, I didn't lose it or look in the wrong place or anything, and I just think that it's very unprofessional to not have a person to call and talk to.

    When you want to get in touch with these people, it is very tedious and involves several emails back and forth for one single problem. It is too much trouble, and if you look closely at the website, it is not the real scent that it says it is. It is a scent that is a copy of the real thing. It says that on the small print under each scent that you choose. It says it is made to smell like that scent, but it is not the real thing. That is totally not worth it.

    Bottom Line: No, I would not recommend this to a friend

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    • Aug 9, 2017

      David

      The small print doesn't say what you claim it does. All it says is that they are rebottling the product themselves into smaller containers which they are shipping to us. They specifically say all products are from reliable sources.

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  • 4 out 7 people found this review helpful

    From scared to pleased

    • Puyallup, WA,
    • Jul 24, 2017
    • Verified Reviewer

    I did the ultimate no-no and signed up for Scentbird WITHOUT reading reviews first. After signing up and my checking account being immediately withdrawn the monthly fee, I decided to read the reviews. And they were for the most part AWFUL. I was so upset that I signed up. I decided to give Scentbird the benefit of the doubt and see how the first month would play out. I'm so GLAD I did.

    I got an email with a tracking number; it gave me an expected delivery date. My perfume was delivered (to my place of employment) on the delivery date specified, it came exactly as described and perfume is one I LOVE. I'm so glad I decided to give Scentbird a chance despite the reviews, and because I had my order delivered to my work, my coworkers have also decided to sign up. Yay for free perfume! Thanks Scentbird!

    Bottom Line: Yes, I would recommend this to a friend

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  • 11 out 11 people found this review helpful

    Extremely unhappy and over charged!

    I have had several issues with this company. My first "problem" was when I placed an order for an extra perfume outside of my monthly order.

    They billed me for it but never sent it. I complained serval times and couldn't seem to get the customer service person to understand I got my monthly subscription but I didn't get the perfume I ordered in addition to.

    I had to prove I was billed for this order and then they sent it. I canceled my subscription. Like a fool, I signed up again. Figured it was just a mistake. $14.95 a month is something I can handle and I like trying new scents. I started noticing my PayPal account getting charged $26.95 one month then the next month $29.95!

    I emailed asking why the $26.95 when the subscription is supposed to be $14.95 and she asked me to show proof that I was billed this. I got busy with work and didn't send my proof for a couple days. Then they billed me again $29.95!

    So I was livid. Sent both screen shots of my pay pal account showing both charges. I have yet to hear anything back. I totally feel scammed and over charged!

    Who in their right mind would pay 30 bucks a month for a tiny sample perfume? Not me. I am very upset and feel like no one is trying to resolve this for me. I don't even know my order number to list as I never got one! I just saw that my PayPal account was billed.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    NOT worth the hustle

    • Norwalk, California ,
    • Jul 18, 2017
    • Verified Reviewer

    So disappointing. I really had high hopes for this service but not after this.

    I started looking at this service in October and played with the page for a bit not thinking it was going to save at all because I never paid any money for it. I decided to get the service close to two months ago asking for different scents this time around. I paid and waited. Well, they sent me what I picked in October because according to them the selections are locked, and now I'm supposed to get another fragrance that I don't want before I can get the one I actually wanted! What the heck?! This is what they said:

    Hi Diana,

    Thank you for reaching back. I am so sorry for that confusion. Please let me clarify.

    After reviewing your account under .......I can see that you created you profile with Scentbird on October 3rd, 2016.

    On the same day you added two scents to your queue.

    Please see here:

    Later, on June 17th you successfully subscribed.

    As you can see no matter you are subscribed or not you can add and delete fragrances. That is why you received Happy Heart, Clinique for the first month of your subscription.

    You still have the second scent added in 2016 in your queue, which is Dolce, Dolce & Gabbana. You are set to receive it for the month of August.

    Hi Diana,

    Thank you for reaching back. I am so sorry for that confusion. Please let me clarify.

    After reviewing your account under [email protected] I can see that you created you profile with Scentbird on October 3rd, 2016.

    On the same day you added two scents to your queue.

    Please see here:

    Later, on June 17th you successfully subscribed.

    As you can see no matter you are subscribed or not you can add and delete fragrances. That is why you received Happy Heart, Clinique for the first month of your subscription.

    You still have the second scent added in 2016 in your queue, which is Dolce, Dolce & Gabbana. You are set to receive it for the month of August.

    Please note that we have a cut-off date on the 5th of each month to make any changes affecting your shipment for the current month (as noted in our FAQ). We forward all shipment information to our warehouse for processing on the 5th, and we are unable to intercept once your order has reached the point of processing.

    As I have already said You may be interested in joining this Facebook group created by our awesome customers, like yourself, who offer trades amongst each other for fragrances they didn't love. We think it's a great idea! You can find out more about it here: http://blog.scentbird.com/scentbirdies-facebook-group/.

    Alternatively, I would also be happy to offer a replacement for the discounted cost of $9.00 to include any fragrance of your choice as a one-time courtesy. If you are interested in this option, please let me know, and I'll take care of the rest.

    Why would I want to pay more? Plus, I feel like they should start counting your selections once the membership actually starts. Anyway, a total disappointment.

    Bottom Line: No, I would not recommend this to a friend

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