I was happy with the product that I was sent in the first month of my membership. However, on the second month, I opened the package to find an empty vial - the perfume had leaked out during shipping. I've sent three emails with pictures of the empty vial and two requests to the company on their website but haven't gotten a response. If I don't hear back from them that they will replace the product within three more business days, I will cancel my subscription and try ScentBox. I understand that they have a better selection anyway.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
Company Response from
Hi Lynn, I am so sorry to hear about your experience with us. However, I tried to search for an email support based on your HighYa profile/name (as well as any messages from you on our support platform) but I was unable to see one. I would be so happy to make it up to you and send you a replacement plus a free fragrance case in the color of your choice. If it is alright with you, kindly send an email to socialsupport@scentbird.com with the title "HighYa Review c/o Pat G." and I will take care of the rest. I am looking forward to hearing from you!