Gabee S.
Denver, COMember since June 2020

Reviews (1)


    • Jun 21, 2020
    • Verified Reviewer

    Scentbird

    I’ll probably try a different company for the same service next year. Just not a great service.

    • Length of Use: 3–6 months
    Overall Experience:

    I get junk mail on a daily basis. They constantly seem to be trying to trick customers with the email subjects too, acting like there is a "sale" when really it’s just yet another ad to upgrade. Even after upgrading, I still get these emails. After upgrading I cannot easily set my subscription back to what it originally was. So I switched the frequency to be every other month. Apparently that means I can no longer get "limited items." There is absolutely no excuse for me not to be able to go back to 1 product a month with the same simple 2 clicks that upgrading requires. I’m sure I could message customer service but I should not have to.

    One of the things that I was originally looking forward to was reviewing the fragrances in a meaningful way. Like quickly giving it a star rating, and selecting the 6 describing ratings along with a short but optional written review. I’m unable to do this, when I go to review an item I can only write a review and give it a star rating. Only once was I able to select the attributes. Because of this, you don’t get a strong sense for what a perfume is really like since that’s based on < 100 ratings for the attributes but the product has +1000 star ratings. I’m also unimpressed with the different "ratings" they have. Season, occasion, and personality make sense but the other 3? Not so much. I want to know what fragrance family something is in, which seems to be the type rating, but that doesn’t include gourmand or oriental. And the attributes seem to be kind of random/more fragrance family stuff? A fragrance can be both light and fresh, but with the rating system that’s impossible (?).

    Here’s the info I ACTUALLY want:

    1) Season.

    2) Occasion.

    3) Personality.

    4) Fragrance family (floral, aquatic, oriental, citrus, gourmand, etc.).

    5) Strength/projection.

    6) Longevity.

    What they currently have is a mess of these things in various categories. The attributes category is nice, but it needs to be more focused. Plenty of perfumes can be warm and strong but this system would have you choose between the 2. What this means is that MOST ALL of the perfumes, which the company likes to boast is so many, get ratings that boil down to the same thing. Light/strong. Because a perfume is either one of these, and so perfumes are rarely ever rated with any other attributes.

    Basically, if you want to try something new you have to find the fragrance and then do your own research on it to get useful reviews and ratings from other sources, because the rating system on Scentbird is garbage.

    So, sketchy subscription options, constant junk mail that is often 3 times daily, and a review system that is completely unusable for actually determining if you’d like a fragrance? This has been one big disappointment and I absolutely would NOT recommend this service.

    Literally the only redeeming thing is the customer service. If a bottle isn’t screwed all the way, causing you to lose most of the actual product, you DO get a replacement with one message to customer service. Still, they could streamline this more so that you don’t have to click through the same FAQ to start a ticket.

    Pros and Cons:

    • Customer service
    • Limited selection
    • Junk mail
    • Awful rating/review system
    • Hidden "rules" attached to your subscription type

    Bottom Line: No, I would not recommend this to a friend

    • Jun 24, 2020

      Company Response from Scentbird

      Hi Gabee, thank you for writing us a review and we're sorry to hear about the issues you've had! We do not intend to limit your options once you upgrade but rest assured this feedback will be forwarded to the team. This feedback is very constructive and it will truly help our team to improve our services most especially with the fragrance review category. We appreciate it a lot and if you ever have concerns or additional feedback, please send us an email to socialsupport@scentbird.com with "HighYa c/o Pat" in the subject line. We are happy to make things right for you :)


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