Their selection is pretty nice, and I can appreciate their mixture of high-brow brands and their own brands or those that are newcomers. Their Confessions of a Rebel collab is AMAZING.
But their scent profiling system sucks, their shipping is atrociously slow, and to be honest, I was hoping for a bit more of a surprise element to what you get every month, or at least have the decision made for me (similar to what Ipsy does). The whole point of me getting Scentbird was because I have no idea what to wear, and worry about dropping a ton of money on a small bottle of something that's horrible with my body chemistry. Also, as much as I love learning about top notes and other perfume jargon, I don't feel like the same can be said about reviewers. Most of them cannot be deciphered as to what the original product is like. Shopping online means one usually spends a lot of time researching reviews. But when you're only met with "OMG YESSSS this sent slayyyys it's my favrit ?????✌️", or "smells bad hated it can't return one star" as your benchmarks for good and bad, how is one supposed to make any kind of educated guess on whether they'd like it or not? Finding other sites with more in-depth reviews for each scent is a pain because it's now extra work. But I'd prefer having no reviews on Scentbird to this current setup any day. Perhaps a bit of a guided review style would be more ideal, to coerce them into discussing specific details? "What high notes did you detect?" "Would you consider this to be a flirty fragrance?" etc.
Also, mixing it up by adding skincare and other non-perfume items is a fabulous idea! But would it be possible to have less repeats in your queue? There's a section of time in 2021 where I'm supposedly going to receive the same eyeliner two months in a row unless I change it myself. Repeats in the queue should be few and far between, to encourage full bottle sales of hit scents, as well as keeping variety open for consumers who only receive 12 vials a year.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
Hi Bethany, thank you so much for the honest, amazing, and constructive review! We appreciate it so much and rest assured this will be forwarded to the team :) Because we ship in batches plus offer free shipping and work hard to customize each order according to the fragrance you’ve selected, delivery time may vary. In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to ten business days to be delivered in ground shipping. We're working on improving the length of time it takes to receive your order though! About your queue, subscribers with Scentbird have full control of what they receive in each shipment. Add any of the items in our collection in the order you want to receive them. That’s it - we’ll take care of the rest! If your queue is empty, you’ll receive our featured fragrance of the month.
We appreciate your feedback and we’ll be sure to pass it along! Do please send us a message if you ever need any help at email@example.com with "HighYa c/o Pat“ in the subject line and we'll be so happy to chat with you! :)