I have received 4 different scents so far. NONE of them are even close to the scents I like. Not to mention, that the Atomizer (which, it does not say very clearly, is optional or that it cost extra) is automatically added each month and if you have auto shipping you have to go in and remove the atomizer. And to be honest, once you get one, there’s no need for one to come every single month. It comes in a normal pump spray vial. It’s merely just for looks and profit. I thought that it was optional to get the fancy atomizer, by request. Not the other way around. That being said, the method for determining what my scent preference would be is majorly flawed. And it costs way too much for what you get. Also, there’s was an issue with my last order, where I got an empty atomizer. No perfume at all...so there’s that. However, after contacting customer support, they shipped me (just) the perfume spray vial to complete my normal monthly subscription order, since that was what was missing. But there was nothing to compensate me for the mistake. Either way, the customer service was very kind and it was easily resolved. However, the perfume that came was, AGAIN, not to my liking, which is disappointing. It is just WAY TOO EXPENSIVE for what you get! Unfortunately, I will be canceling my subscription. I think for the amount I’ve spent I could have purchased the largest size offered for a perfume I will actually wear.
Bottom Line: No, I would not recommend this to a friend
Company Response from Scentbird
May 19, 2020
Hi Kasey, thank you for taking the time in writing us a review and we're so sorry for your unpleasant experience with us! Although we are so happy to hear that our team was able to help you and thank you for sharing it with us :) We are doing our best to save the environment at all costs and this includes lessening the production of the cases. The purpose of the colored case (or extra case) is for our subscribers to re-use them every time they want to switch to a new fragrance. Rest assured we will take this as feedback and pass it on to the team.
If you ever need any help, please send us an email to firstname.lastname@example.org with "HighYa c/o Pat" in the subject line. We are happy to make things right for you :)