Started out great. Some of the scents I loved, some I ended up giving away. Everything was great, then my financial situation changed and I was going to end my subscription, but at the last minute, I decided to just get a new scent every three months instead. So three months go by and I saw I had been billed from Scentbird. At first I was confused because I thought I had canceled, but when I logged into my account, I remembered I had switched to every three months.
So I'm excitedly waiting for my perfume and three weeks go by, then four, and no perfume. I went to email them and saw a notice that said due to a move to a new warehouse, shipments were behind, so I waited and waited.
Eventually, I contacted them...multiple times, and now it is nearing the end of March, and while I have received other shipments, I never received the missing August shipment.
So they received my payment, but I never received the product.
Bottom Line: No, I would not recommend this to a friend
Company Response from Scentbird
Jun 18, 2019
Thank you for writing a review and for letting me know about what happened last August 2018. I would like to apologize as your concern was not resolved during that time. We were a very small (but quickly) growing team back then but we've been actively working on improving our shipping processes and communication for the last few months.
I know that this response is a few months late but I went ahead and created a shipment for your
August 2018 fragrance to be shipped to you and added a few things extra as a token for our delays :)
If you have any other trouble now or in the future, please email email@example.com with "HighYa" in the subject line and our team respond shortly :)