Sheila R.
Silverton, ORMember since March 2019

Reviews (1)

    • Mar 21, 2019
    • Verified Reviewer


    Started out great

    Overall Experience:

    Started out great. Some of the scents I loved, some I ended up giving away. Everything was great, then my financial situation changed and I was going to end my subscription, but at the last minute, I decided to just get a new scent every three months instead. So three months go by and I saw I had been billed from Scentbird. At first I was confused because I thought I had canceled, but when I logged into my account, I remembered I had switched to every three months.

    So I'm excitedly waiting for my perfume and three weeks go by, then four, and no perfume. I went to email them and saw a notice that said due to a move to a new warehouse, shipments were behind, so I waited and waited.

    Eventually, I contacted them...multiple times, and now it is nearing the end of March, and while I have received other shipments, I never received the missing August shipment.

    So they received my payment, but I never received the product.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

    Link to this Review
    • Jun 18, 2019

      Company Response from Scentbird

      Hi Sheila,

      Thank you for writing a review and for letting me know about what happened last August 2018. I would like to apologize as your concern was not resolved during that time. We were a very small (but quickly) growing team back then but we've been actively working on improving our shipping processes and communication for the last few months.

      I know that this response is a few months late but I went ahead and created a shipment for your

      August 2018 fragrance to be shipped to you and added a few things extra as a token for our delays :)

      If you have any other trouble now or in the future, please email with "HighYa" in the subject line and our team respond shortly :)

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