Tiffany M.
OhioMember since April 2019

Reviews (1)

    • May 6, 2019
    • Verified Reviewer


    I like Scentbird

    Overall Experience:

    I've received 5 orders from Scentbird so far. I read lots of mixed reviews first, but decided to proceed with caution. I use PayPal for billing, so if I decide to cancel, I can change my settings with PayPal, too, and not worry. Just be aware that subscription shipments take a while. I get charged around the 3rd of each month and receive my shipments towards the end of the month.

    I did have to write Scentbird an email when one of my bottles leaked most of the perfume during shipping. It took a week to hear back from them, but they were professional and courteous; replaced my bottle for free, and shipped it quickly. I've ordered small bottles apart from my subscription and received those very quickly as well. Overall I'm satisfied!

    Bottom Line: Yes, I would recommend this to a friend

    1 people found it helpful

    Link to this Review
    • Jul 19, 2019

      Company Response from Scentbird

      Hi Tiffany,

      Thanks for writing us a review and thank you for sharing your experience :) We truly appreciate it! The reason why our customers receive their shipments at the end of each month is that we ship in batches. In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to ten business days to be delivered in ground shipping.

      We're also happy to hear that you received your replacement right away from your leaked fragrance! Our aim is to provide superb customer satisfaction to all of our subscribers and this review makes us feel that we are doing our absolute best :)

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