Reviews (1)

SmileDirectClub is a complete SCAM! After almost THREE MONTHS of waiting, I still have no aligners to wear. I've been told ALL KINDS of LIES from their customer services representatives. I'll give you the whole story:

1. They promised my aligners would arrive by the first week of December 2018. When the date comes, I called the company and no, no aligners were even on their way, nothing. Because they were shipping to Canada and they had no idea HOW TO DO THIS, so they used us, Canadian customers, as guinea pigs. Charging us for EVERYTHING without sending the product.

2. It's ABSURD that they promise to send something when they don't even know how to ship over here (Calgary/Canada)!

3. I waited and waited and they finally arrived in mid-January. I get excited, I was finally going to start straightening out my smile. OH WAIT! The package I received WAS NOT FOR ME! They sent the wrong ones!

4. They promised to start a rush order for a replacement so I could receive my aligners.

5. After a week and a half, close to the 10 days they promised me I would receive the new set. I call their customer service and the news is: no one placed the order. They were on their way to re-charge me for the whole new set of aligners (yes, they were charging me AGAIN, even though I never received the first set of aligners), and no one placed a replacement order for me.

So long the idea of straightening my smile with SmileDirectClub because it's a COMPLETE SCAM. They've been charging my credit card with no delays, but I have no product in exchange.

Next time SmileDirectClub asks "how can I make you smile," let's try not being a fraud!

I DO NOT recommend this service to anyone. So long the illusion of "cheaper treatment" for straightening my teeth. I wish I has never known of this company's existence. I had to ask for a refund. Not a smile for me.