Very simple and easy to know your rate and to find a car. They do a soft inquiry on your credit so you know what you qualify for and down payment required. Steps were easy, and the website was easy to use. Uploading docs was a breeze. The agent who brought my car was very friendly and informative.
The day it was brought in it was raining so I didn't test drive it too much. The next day I could smell a burning smell with smoke coming off the turbo. So I called SilveRock because that shouldn't happen when I just got the car. They said to take it to a shop for inspection. I took it to the Hyundai auto shop. They verified there was a leak in the turbo, but since it was under warranty, they would just take care of it.
I called Carvana to see if I can get some sort of credit because since the bad turbo was missed the price should reflect that. The price on the website did not indicate any problem with the turbo. The agent said he would not be able to give me any sort of credit because I didn't have to pay out of pocket for repairs. My time to me is of value. I was without for a couple of days even though I just bought the car. I wanted the car, so I accepted it and got it repaired when other customers probably wouldn't even hesitate to send it back for another one.
The whole experience was great before broken turbo ordeal. I would recommend Carvana but only when they are able to adjust the price or give credit to cars that have issues not stated in the online car viewer.
Bottom Line: No, I would not recommend this to a friend
10 people found it helpful
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Company Response from Carvana
Tony, we appreciate the time you have taken to provide both positives and areas of opportunity towards your purchase experience with Carvana. We are so happy that you enjoyed the ease of the online purchase process as well as the convenience of the delivery of the vehicle! However, we are disappointed to hear that your amazing experience did not carry through to after the delivery of your vehicle. We are sorry for the issue you experienced with your vehicle’s turbo. Although we are glad that this concern has been addressed through the manufacturer’s warranty, we know this was still an inconvenience and should have been resolved initially. Thank you again for your constructive feedback, we encourage you to reach out to us at (800) 333-4554 if you have any additional concerns or questions.