Ok, so I just placed an order for a bottle of Aviation Gin. The order arrived promptly and undamaged, so 5 out of 5 stars for that. Now my initial signup I am a bit more disappointed in. I have been waiting three weeks now and still haven't seen my first box, and getting them to respond back to emails is like pulling teeth. For this, they get a 1-star review and I will not be recommending them to others.
Bottom Line: No, I would not recommend this to a friend
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Company Response from Flaviar Ltd.
Hey Corey,
Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further. This certainly isn’t the experience we want you to have and apologize for the inconvenience caused.
Allow us to provide some insight. Shipping alcohol is an extremely complex process. By now, we are well versed at handling unexpected delivery issues and fluctuations in state laws so there is no disruption in the quality of our service. Recently, though, we’ve experienced several such issues at the same time, which has made resolving them efficiently a lot trickier. This, in turn, caused shipping delays, longer transit times, and issues with order tracking. The rise in outreach that followed slowed down our response time.
While significant progress has already been made, it will take a little longer until we can catch up to the high standard of service you deserve and we aim to provide. Rest assured that we are working around the clock to get this solved as soon as possible. We ask and thank you for your trust and patience during this tumultuous period!
If your order isn’t with you by now, know that we are doing our best to have it delivered as soon as possible. We hope you’ll give us another chance once the dust settles.