I placed my $240 order on January 12th and was supposed to receive the product within a week. After not receiving any shipping information or the product, I called to find the status of my order. I was told for some reason it wasn't sent but it would definitely be sent out now after this call. On January 27th, no shipping info or product. I called and was told with NO apology that she had no idea when it would be shipped. I demanded a refund. Was put on hold forever and finally told it would be refunded. I will see if that occurs.
Bottom Line: No, I would not recommend this to a friend
41 people found it helpful
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Company Response from JuveTress™
Hi Mamie, my name is Nadia with JuveTress. I'm very sorry to hear that this was your experience with our customer service team. This is not typical behavior from our customer service agents. Please email me at nadia@juvetress.com and I will look into your account and ensure this does not happen again. Upon receipt of your email, I will also check on the status of your refund. Looking forward to the opportunity to make this right.