Danielle F.
GeorgiaMember since January 2019

Reviews (1)

    • Feb 4, 2019
    • Verified Reviewer



    Overall Experience:

    I signed up for HelloFresh wanting to give it a try. After spending wasted time figuring out what the heck is going on on the website, I decided to cancel. Exactly 23 minutes after signing up.

    Apparently clicking a picture authorizes HelloFresh to charge your credit card and still send an unwanted delivery after a canceled subscription. A $33.94 + $11.97 gourmet upcharge on my credit card?! A 23-minute subscription!? OUTRAGEOUS. Needless to say I went to the web chat followed by a live phone call to resolve (or attempt to) the charges. Terrible customer service, it is absurd how they treat their customers and won't even at least TRY to make things right.

    Well, I got the delivery I didn't want so I figured I might as well whip up the Salsa Verde meal I unwillingly paid for. The result - mediocre-unsavory meal, food poisoning, 18 hours of torture, and a trip to the hospital to get IV hydrated. Today - recall on HelloFresh red chili peppers for salmonella. HelloFresh, you are a bunch of CROOKS!

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

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