Jeffrey B.
VirginiaMember since January 2019

Reviews (1)


    • Feb 4, 2019
    • Verified Reviewer

    HomeLight

    They do not honor client requests

    Overall Experience:

    I went online and filled out the brief introductory questionnaire. I didn't want to give them my phone, as this type of contact creates problems if called at inopportune times (it's my only phone, so it's with me at work and at home). I wrote a note that I did NOT wish to be contacted by phone, email only.

    Since that time, I have received numerous phone calls and voice messages - as anticipated, many at times when it was completely inconvenient. I've also received several follow-up emails saying that they've tried to call me, so please call them back. I wrote back and told them that, due to their inability to follow my written request, I wished to be placed on their 'do not contact' list. I did this to each of their contacts (it's not just one and not just one phone number, although I've blocked each one after they've called).

    Today, I received a text sent to my phone, again requesting I call them "ASAP" so they could get me the names of agents in my area. They obviously don't honor client's requests, so I can only imagine the type of "service" they provide if they can't follow this!

    I will be following up with the Better Business Bureau with the next phone call. What a mistake to contact them!

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

    Link to this Review
    • Mar 19, 2019

      Company Response from HomeLight, Inc.

      Hey Jeffrey, Thanks for taking the time to leave us a review! We have gone ahead and unsubscribed you from our service. If you are to receive any emails or phone calls please reach out to our support team at support@homelight.com.


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