Carvana was the only place I could find the car I wanted so I thought I’d give it a go. I figured the 7-day test drive would be a worry-free way to go. I was so wrong.
I brought a beautiful 2013 beetle convertible TDI. Exactly the car I wanted. The VW service advisors told me that was one of the years to go with so I thought I had made a good choice. Within two days, I had a check engine light. The remainder of my "7-day test drive" the car spend having work done at the dealership. I did get a two-day extension (somehow a manager was never available to speak to me) because if I was given any longer my registration would come too late. Not true. I asked if Carvana could pick the car up at VW and end the deal. They said it has to be a residence. Basically, I was stuck with a questionable vehicle.
I got it back after my two-day extension only to have it not start due to a dead battery a few days later. Fine. I bought a new battery. Four days later, another check engine light. Back to the dealership. Today, another three days later the light pops back on. Thankfully I am still covered under the 100 days service agreement but is ridiculous. I’ve had the car four weeks now and will be making a dealership visit every one of those weeks.
Was this car even mechanically checked?
Bottom Line: No, I would not recommend this to a friend
11 people found it helpful
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Company Response from Carvana
We truly thank you for taking the time to leave your Carvana feedback. As a part of our reconditioning process all of our cars do go through a 150-point inspection. Based on your experience, it is clear that we missed some steps in that process. None of our customers should need to go to a repair shop in the weeks following delivery. It is awful that you have had to spend your time making multiple trips to address these issues. While we are glad that the 100 day Silver Rock coverage is covering these issues we do apologize that they are happening in the first place. We are looking into your situation to further assess where the errors occurred, as well as where the accountability lies. If you are experiencing further issues or if you just want to share more of your experience, feel free to contact us at (800) 333-4554!