Joseph C.
GeorgiaMember since January 2019

Reviews (1)


    • Feb 4, 2019
    • Verified Reviewer

    Flaviar

    Terrible company. Terrible service.

    Overall Experience:

    I received a yearly subscription on December 22nd as a Christmas gift. A welcome box was supposed to come with my order. It has been nearly 40 days, about a dozen emails to customer service (even messaged them on Facebook a few times) and nothing. No shipping info. Nothing. This is apparently a massive problem with Flaviar. Just scroll through the comments on their Facebook account. It's a giant complaint forum with many, many other people like me who purchased orders, then never received a shipment. They will gladly take your money for a subscription, then once they have it, will not send you what you paid for.

    It's like their business model is to spend all of their resources on advertising to get you to pay a non-refundable enrollment fee, then spend no time or energy on actually trying to follow through on what they promised. I would never recommend this to anyone. Not only is the company model bad, but the customer service may be even worse.

    I wish I could give a more thorough review on the products or services they actually provide, but when a company takes your money and never provides any products or services, that's difficult to do.

    Bottom Line: No, I would not recommend this to a friend

    6 people found it helpful

    Link to this Review
    • Feb 8, 2019

      Company Response from Flaviar Ltd.

      Hey Joseph,

      Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further. This certainly isn’t the experience we want you to have and apologize for the inconvenience caused.

      Allow us to provide some insight. Shipping alcohol is an extremely complex process. By now, we are well versed at handling unexpected delivery issues and fluctuations in state laws so there is no disruption in the quality of our service. Recently, though, we’ve experienced several such issues at the same time, which has made resolving them efficiently a lot trickier. This, in turn, caused shipping delays, longer transit times, and issues with order tracking. The rise in outreach that followed slowed down our response time.

      While significant progress has already been made, it will take a little longer until we can catch up to the high standard of service you deserve and we aim to provide. Rest assured that we are working around the clock to get this solved as soon as possible. We ask and thank you for your trust and patience during this tumultuous period!

      If your order isn’t with you by now, know that we are doing our best to have it delivered as soon as possible. We hope you’ll give us another chance once the dust settles.


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