I purchased a buy one get one Full Enbrightenment Systems over the Black Friday weekend. I should have received two Full Embrightenment Systems; what I received were two packs of the brightening pens. I have emailed them, sent copies of the order, my credit card statements showing the charges, and a photo of what I actually recurved. Each time my complaint is passed to another "customer service professional." Finally, I called and thought I’d finally gotten someone who had authority to make good on the order. NOT SO! Now it is crickets, totally non-responsive. I would not recommend buying products from this company.
Bottom Line: No, I would not recommend this to a friend
9 people found it helpful
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Company Response from Smile Direct Club
Hi Virginia. Thanks for taking the time to leave us a review. We're disappointed to hear that it has been so difficult getting the correct product. Please send us an email at grinners@smiledirectclub.com so that we can get this resolved for you. Best, Madison