I am a current customer of Carvana and had purchased a vehicle in the summer of 2018. I went to purchase another vehicle today and they were the most unorganized and terribly placating group without any explanation of the steps that they "so-called" need to put you through. They approved it but needed to do an "identity verification" quiz. After leaving me on hold for 15 minutes I was told that the quiz timed out and they could not do it again, this was the same with the chat representative. I canceled the order out of frustration and they still wanted to hassle me to do so. I am going to work with a dealer. Good luck to those who are braver than me. They suck in my opinion!
Bottom Line: No, I would not recommend this to a friend
7 people found it helpful
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Company Response from Carvana
Thank you so much for reaching out to us regarding your Carvana experience. We apologize if there was any miscommunication or delays during your purchase process. Our highest aim is customer experience and a huge part of that takes place during the purchase process. After reviewing your account, we see that there was definitely glitches in the midst of your account being verified. That is extremely frustrating and we thank you for having patience through it all. We hope that we could have the opportunity to try and make this right in the future, for now, don’t hesitate to reach out with any questions or concerns you may have at (800) 333-4554.