Andrew P.
Chicago, ILMember since January 2019

Reviews (1)


    • Feb 6, 2019
    • Verified Reviewer

    The Black Tux

    Excellent service and quick response

    Overall Experience:

    When filling out your sizes, trust the experts! I always wear a 40L and insisted this was the size I be sent, even though the recommendation I assumed the machine spit back was a 42R. I emailed the customer service who got back to me within minutes. After going back and forth, and despite their recommendations, I went with what was comfortable with. Sure enough the coat I was sent as too tight, something I realized on a Sunday 13 days before the wedding. I emailed on Sunday assuming I'd hear back Monday morning. The representatives got right back to me within 20 minutes with the solution to send out the new size, and it was on my doorstep within 3 days. Their commitment to getting everything right and on time is an honest representation of their business model. And it's great to work with those who fully understand the stresses and time sensitivity that associated with the business. We will be recommending this great team to future wedding parties.

    Bottom Line: Yes, I would recommend this to a friend


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