I have been toying with the idea of ordering from Flaviar for a while now. About three weeks ago I went ahead and pulled the trigger. I received a tracking number that took me to a website that did not recognize that tracking number. Three weeks later still no whiskey, and I have emailed Flaviar several times. I looked on Facebook and it looks like many people are going through the same thing, but some of the orders go back for months.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Flaviar Ltd.
Dear William,
This certainly isn’t the experience we want you to have and apologize for the inconvenience caused.
Allow us to provide some insight. Shipping alcohol is an extremely complex process. By now, we are well versed at handling unexpected delivery issues and fluctuations in state laws so there is no disruption in the quality of our service. Recently, though, we’ve experienced several such issues at the same time, which has made resolving them efficiently a lot trickier. This, in turn, caused shipping delays, longer transit times, and issues with order tracking. The rise in outreach that followed slowed down our response time.
While significant progress has already been made, it will take a little longer until we can catch up to the high standard of service you deserve and we aim to provide. Rest assured that we are working around the clock to get this solved as soon as possible. We ask and thank you for your trust and patience during this tumultuous period!
If your order isn’t with you by now, know that we are doing our best to have it delivered as soon as possible. We hope you’ll give us another chance once the dust settles.