Pedro P.
Palm Springs, CAMember since February 2019

Reviews (1)

    • Feb 7, 2019
    • Verified Reviewer


    Think twice

    Overall Experience:

    It is very disappointing that this business operates under very dishonest grounds. I was given a code to use their service for the first month. Before the next box was delivered, I sent them an email to cancel my subscription since they don't let their customers cancel on their own. First, they told me they couldn't cancel my next delivery because the package was "already en-route to the first FedEx hub." Then, I was actually told, by the same person through email, that the package "has not left the warehouse." Which means they lie in order to charge me for the next box. The representative just offered me to refuse the wine and still pay a fee or take the wine and get a small discount towards my third box.

    After reading their entire Terms & Conditions Agreement, it said nothing about this kind of cancellation policy where you cannot cancel your account or an order even though they still have it in their warehouse and they have not provided the customer with ANY shipping information (because it was inexistent and they still had the wine in their facility). I asked the representative to refer me to the section of their user agreement indicating their cancellation policy and, of course, he wasn't able to provide any legal reference to this.

    They only canceled my account but didn't cancel the second order. They couldn't even provide me with a package or shipping number, because the wine was still in their facilities waiting to be shipped days later.

    After reading other experiences and reviews from their customers, this is something they do VERY often. Many others have experienced this same situation where they are left with no other option but to pay $100+ for a service they don't even want anymore.

    On the other hand, the quality of their wines does not reflect their inflated price tag. I DO NOT RECOMMEND!

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

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