Arce V.
CaliforniaMember since February 2019

Reviews (1)


    • Feb 8, 2019
    • Verified Reviewer

    StyleWe

    Return policy needs improvement

    Overall Experience:

    Return policy needs to improve. I had to be granted permission to return a dress that appears quality control was not conducted, ordered a bigger size as instructed and the dress was still too short and too tight. I'm a size 4P and order a 6 and it was still too small.

    It has been two weeks and I've called several times and I still cannot be able to download the return label from StyleWe's email and affix it to the package.

    On top of all the time spent and wasted, we still get penalized a percent for returning an item, and in addition to paying a service fee for returning it. I personally have never ever experience this type of issue anywhere else.

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

    Link to this Review
    • Mar 20, 2020

      Company Response from StyleWe

      Hi Arce Villalobos,

      After you have mailed back the package, please provide a return tracking number to us, then we will check.

      Any unmatched item(s) might result in a loss at the return center.

      - Item(s) must be returned with all tags attached, unworn, unwashed, unstained and unperfumed, in the original bag.

      If you do not have a return tracking, kindly send us a picture of the return receipt.

      Once we have received the return, we will issue a refund per your request.

      If you have any questions, you can send an email to services@stylewe.com, you will get a reply in 24 hours. You can also chat with us online as well.

      Have a great day!

      Best regards,

      StyleWe


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