Reviews (1)

Attempting to purchase a car through Carvana was the worst decision I've ever made. I placed an order for a vehicle on January 12th and it was estimated that I would receive my preview between the 17th and the 24th of January. On the 24th I still did not receive the preview so I contacted someone and I was told I'd get an update on the next day (no one ever contacted me either). And basically no one there could provide me any information at this point and I was out of a car. So I waited because I was absolutely in love with the car (which was advertised as an automatic 2012 Jeep Patriot). Today (2/1/19) I finally got the preview only to find out it was a manual. They falsely advertised it as an automatic and I can't drive a manual so the car I was in love with and depending on would not work for me and I still didn't have a car at this point. When I contacted Carvana, all they did was confirm it was a manual and told me to try finding something else. Needless to say, they didn't have anything else in my price range that would work for what I wanted and did not do anything to fix their mistake. I would not recommend nor buy a car from Carvana, they are completely useless.