On December 11th I placed an order with Flaviar including an Aberlour 12 years old, and a Ginaissance tasting kit. The email said I would get both items between 3-7 working days to get to my apartment. Eight days after not having received anything I emailed Flaviar to inquire about my packages, and they replied 4 days after saying "The label was created but it seems not to have moved from our vendor's warehouse. I'll investigate and get back to you as soon as I know. I'll do my best to get these shipped out immediately!"
After 15 days of waiting, my bottle finally arrived, only to find out that I was missing my Ginaissance from the order. I again email Flaviar to try and figure out why I had not gotten my Ginaissance and they replied "The Ginaissance was supposed to ship from another vendor but seems it didn't ship at all. And that probably the vendor has issues shipping to my state." "Uros," my concierge, said that if I was willing to wait because of the lack of ETA, and I replied just please send the package. Once "Uros," my concierge, read the email he apologized for the second time about waiting and said "The Ginaissance shipped today. Tracking will be provided within a few days."
Since I got that email I have not received the package, or the tracking number...It has been 18 days since I got that last email. What kind of inconsiderate lack of customer service is this? If I am going to give my money to a company I expect to have some sort of professional and attentive customer service. I would definitely not recommend this to anyone trying to have a good experience and good customer service. Definitely the worst I have ever been treated in any e-commerce subscription. This company has made me feel like I have been forgotten.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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Company Response from Flaviar Ltd.
Hi Alejandro!
We sincerely apologize for the level of service you received. The feedback you have provided is one of the only ways we can improve.
We’re well equipped to handle occurring issues tied to the industry we are in, without our members ever noticing a disruption in the quality of service. Recently, though, we’ve experienced several issues at the same time, which has made resolving them in a timely manner much more difficult. This led to some shipping delays, longer transit times or tracking issues. We're terribly sorry you were among the affected!
We have sent a message to your inbox addressing your concerns and offering redress.