Reviews (1)

Vroom sounded great in theory (simple, fast, and eliminates annoying sales tactics/negotiating), but completely failed. They sent me incorrect paperwork FOUR times. The dollar amounts for each charge in their digital contracts seemed to change from page to page, as if there isn't technology that allows you to enter a value in one location and then have it auto-populate elsewhere. There were versions of my contract in which my last name was completely butchered, the financed amount was completely off, and more.

With that said, if you choose to use this service, TRIPLE CHECK your paperwork BEFORE signing anything! Check their math. At one point, they even sent me SOMEONE ELSE'S contract with all of THEIR personal and financial information included. Seriously?

When I finally spoke to a manager, he offered to waive their $500 delivery fee in an attempt to compensate. He could have offered to waive double or triple that amount, and I STILL would have walked away. This level of unprofessionalism and inconsistency would make me nervous with any purchase, let alone with a transaction that's worth thousands and thousands of dollars. In fact, that's the only reason I'm bothering to write a review in the first place. After all of this, I ended up going right back to the dealerships I was initially so excited to avoid.

I will concede to the following points:

1) They offered more for my trade-in than I had seen anywhere else.

2) The $500 I put down to reserve the car while completing paperwork was refundable. Yay.