About Vroom

If you’ve purchased a car recently—especially a used one—you know the current system is undeniably broken. On one hand, you can go to a dealer, where you’ll probably be met with high pressure selling tactics along with inflated prices. Sure, you can avoid this by going through a private seller, although this can bring about issues surrounding quality and condition.

To address this, several companies have recently come online, one of which is Vroom. Founded in 2014, Vroom helps customers buy quality pre-owned vehicles over the internet, with transparent pricing, no salespeople, and a 7-day in-home test drive. Vroom customers can also obtain a competitive cash offer in minutes for their existing vehicles.

Taken together, Vroom claims to be “changing vehicle ownership forever.” But, whether you’re looking to buy or sell a car, does this necessarily mean they’re the right option for you? Are there other considerations you should keep in mind before using Vroom.com? Let’s help you find some answers, starting with how the Vroom website works.

How to Use the Vroom Website

Buying a Car on Vroom.com

To find a vehicle on Vroom, you’ll need to start by entering a keyword, or by searching for a specific make and model, body type, price, year, and/or mileage. Then, you’ll be able to see a picture of any matching vehicles, along with the year, make, model, trim level, mileage, and price.

Clicking on this image will take you to the vehicle’s home page. There, you’ll be able to view additional pictures, features and options, specifications, and fees. You’ll also be able to estimate your monthly payment.

If you’re ready to proceed, you can click the Get Started button, which will begin the purchasing process (we’ll talk more about financing options below). Then, according to Vroom, they’ll be able to “verify your identity, confirm details, and provide you with paperwork” in a matter of minutes. Or, you can place a 24-hour hold on the vehicle.

After purchasing, Vroom will deliver the vehicle directly to your door and will handle several important details, including filing title transfer paperwork with your local DMV.

Selling Your Car to Vroom

On the other hand, if you’re looking to sell your car to Vroom, you can begin the process by uploading pictures of your car, along with the VIN, mileage, and aftermarket additions. Within minutes, you’ll receive a guaranteed cash offer through your inbox, which will be valid for seven days.

If you accept the offer, Vroom will deposit the cash directly into your bank account within three business days, while handling details “like titles and any government red tape.” You can arrange for one of Vroom’s drivers to pick up your vehicle at the location and time of your choosing, or you can receive a check on the spot by delivering your vehicle to their store outside Dallas, TX.

Another interesting option that’s not offered by other similar services (more about this soon) is that Vroom allows you to take their voucher to your local car dealership. If they accept, Vroom will then purchase the vehicle directly through them, possibly giving you even more of a tax benefit.

Now, what kinds of vehicles will you find through Vroom? What are their stipulations? If you’re looking to sell, will your car pass muster?

What Are Vroom’s Vehicle Requirements?

Although Vroom claims to subject all new vehicles to a “stringent selection process,” other than that they can’t show any accidents through AutoCheck (a service similar to Carfax that’s operated by Experian), we’re not told exactly what their guidelines are.

After Vroom purchases a vehicle, it goes through a 126-point inspection process, which ensures you’re purchasing a vehicle as close to new as possible. This means no dents, the engine purrs smoothly, alignment is perfect, fluids are topped off, etc.—something Vroom calls a Supremely Certified car.

How does this differ from other similar services?

How Does Vroom Stack Up Against the Competition?

Remember how we talked about the increasing popularity of websites like Vroom above? If you’re looking for a new way to buy, you’ve got more options than ever, including Carvana and Beepi. Sure, each of these companies market themselves differently, but are there any real-world differences between them?

Vroom vs. Beepi

If you’re looking to sell your car, Beepi seems to have a more involved process than Vroom. How? Because, before giving you an offer, Beepi sends one of their inspectors to your home, so they can personally certify that it meets their guidelines. Since Vroom doesn’t do this, we might imagine instances where things don’t go as planned (e.g. the car is in worse shape than expected, or otherwise doesn’t meet their guidelines), but only after most of the process is complete.

On the other hand, Beepi also charges a 3-9% fee for selling vehicles, while Vroom appears to be free. Beepi doesn’t appear to charge for deliveries, and you’ll receive a 10-day trial period with all newly purchased vehicles.

Finally, Beepi is only available in CA and NV, while Vroom appears to service customers nationwide.

Vroom vs. Carvana

Carvana also submits each of their vehicles to a detailed inspection process (150 points, to be exact), and pulls an AutoCheck report to check for previous accidents.

After purchasing a vehicle through Carvana, they’ll ship your vehicle for free if you live within 100 miles of their Atlanta, GA, Nashville, TN, Charlotte, NC, Birmingham, AL, and Dallas, TX hubs, although it’ll cost you $199 if you live between 100 and 250 miles of these hubs. If you’re outside this radius, then you’ll have to choose a third-party delivery method.

Like Vroom, Carvana also offers a 7-day trial for all new vehicle purchases.

How Much Does Vroom Cost?

Signing up for an account on Vroom.com is completely free; simply enter your information, or sign up using your Facebook or Google credentials.

If you decide to place a 24-hour hold on a Vroom vehicle, you’ll be charged a $500 fee. If you choose not to purchase the vehicle, this money is fully refundable.

When you’re ready to purchase a vehicle through Vroom, you can use your own financing, or you can use one of the company’s 30+ banks (what they call “the largest financing network”) to help you get the best rates. All vehicles come with free nationwide shipping and a 7-day (or 250 mile) test drive. Don’t like your car? Call Vroom and they’ll have someone come pick it up at no charge.

Newly purchased Vroom vehicles come with a 90-day/30,000 mile no-worry warranty and a year of free 24/7 roadside assistance. Most are still covered under the manufacturer’s warranty, although additional coverage can be purchased directly through Vroom at the time of sale.

In order to speak with a Vroom representative, their customer service department can be reached at (855) 524-1300.

Are There Any Customer Reviews for Vroom?

Regardless where we looked, Vroom (formerly known as AutoAmerica) seemed to have a mostly positive online customer reputation, including a 4.5-star rating on Cars.com, 4.6 stars on DealerRater.com, and 4.1 stars on Edmunds.com. On Yelp, Vroom had a somewhat lower rating of 3.5 stars, with common complaints referencing poor customer service and lowball offers.

It should be noted that in most of these instances, a representative from Vroom personally responded to complaints.

From a company perspective, Vroom had an A+ rating with the Better Business Bureau at the time of our research, based on 16 closed complaints. These complaints referenced everything between undisclosed accidents to unresponsive customer service.

Should You Use Vroom to Buy or Sell a Car?

Whenever you’re thinking about using a new product or service, online customer reviews can go a long way toward letting you know what you might reasonably expect (this is why consumer advocacy websites like HighYa exist!). And at least from this aspect, it seems like Vroom has overwhelmingly positive feedback from their customers, who generally claim that the process was super easy and hassle-free.

However, if you’re dead set on buying or selling a car solely online, remember that Vroom isn’t the only game in town, so it’s important to research all your options in advance (you’re already off to a great start!). Comparatively, Vroom certainly seems to have some unique advantages (such as free nationwide shipping, which could save you hundreds compared to other options), but only you can decide whether or not this will translate into a better experience.

Did you use Vroom? Did you buy or selling your car? Whatever happened, tell us all about it by writing a review below!

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33 Consumer Reviews for Vroom

Average Consumer Rating: 1.3
Rating Snapshot:
5 star: 1 4 star: 1 3 star: 1 2 star: 2 1 star:  28
Bottom Line: 6% would recommend it to a friend
Showing 1-11 of 33
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  • 1 out 1 people found this review helpful

    Worst company

    • Friday Harbor, WA,
    • Feb 16, 2018
    • Verified Reviewer

    We started the process of buying a car with Vroom 24 days ago. This was when we started the final documents and signed everything for the purchase. This is also when they seem to have failed to process the paperwork on their end.

    Daily, they continued to tell us that the car is in Quality Control for 15 days. No one even noticed that the car WAS STILL FOR SALE and nothing had been processed. We needed the car by a certain date for a family vacation and had started the process a month in advance. We were assured that we would have the car with no problems. It is now three days before our vacation, and we have had to cancel our order as they can't get the car to us by the time we leave. They can't refund us our money for five to seven days, and now I need to take time off of work to go buy another car at a dealership so that we can have a vehicle to take on vacation.

    Please save yourself a considerable amount of time and frustration by skipping this company. We have talked to over 20 people and haven't found a single person that is actually helpful. You will find yourself always on hold, and it is always another department that handles something. No one can help. Save yourself from this headache!

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 10 people found this review helpful

    Don’t waste your time

    Unless you’re prepared to waste a month on this long, unorganized, excuse-filled process, then MOVE ON!

    This company is a joke. I don’t know how they are still in business, such a disappointment. They take the images of the picture and use special effects to hide scratches, dents, and other cosmetic flaws. Then after you decide you want the car, they start inspecting it and fixing things that should have been done before they even listed the car. Wouldn’t those things affect the overall cost of the car? Shouldn’t these things be disclosed beforehand?

    Now based on all the horrible reviews coming true I am expecting the car to show up dirty and damaged, be impossible to register, and if there are any problems with the car, I expect them to be impossible to get ahold of.

    Just go to a real place that takes care of their stuff and trades them the money for the keys, and call it a day! Not a month!

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful
    Updated review

    Update

    • Texas,
    • Dec 31, 2017
    • Verified Reviewer

    On December 29th, my truck showed up, so I am eating my words about the New Year showing up before my truck does. Anyway, the truck looked great inside and out. No sign of overspray from the scratches being fixed and the paint job looked nice. The delivery guy was really nice. So, besides the lack of communication skills, everything was great.

    Bottom Line: No, I would not recommend this to a friend

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    • Previous review
    • Dec 21, 2017

    Buyer beware

    I sent Vroom $4,000 two WEEKS ago! I still haven't heard when my truck will be delivered. The salesman tells me some story about the truck having a scratch over a week ago. Three days ago the story changes to two scratches. I'm being strung along. I started the process on the 6th of December and I am confident the New Year will arrive before my truck does.

    Do what we have been doing for decades and go to a dealership. You will get a car/truck and not an excuse. Do NOT buy from Vroom! You're welcome.

    (read moreread less...)

  • 9 out 10 people found this review helpful

    Stay away! Do not buy from these clowns

    • Minneapolis, MN,
    • Dec 28, 2017
    • Verified Reviewer

    I purchased a car from Vroom in July and it took more than three weeks for delivery, which wasn't a real big deal, but here it is at the end of December and I still don't have my plates! I keep getting the runaround and have heard many excuses. They keep sending temporary tags. Over five months and no plates.

    Stay away from Vroom!

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 11 people found this review helpful

    Do not buy from Vroom!

    I, like many reviewers, have had an absolutely terrible experience with Vroom. I purchased and put a deposit down. They sent the paperwork a day later than they claimed, then finalized the purchase and wired the money, then they lost my paperwork and then found it.

    It has now been two weeks and I have heard all kinds of excuses on why it has not been shipped. They have lied to me about shipping and claim the car is getting service work done (after claiming it passed quality control). I am going to cancel my order and hope the refund process goes better.

    Do NOT buy from Vroom!

    I wished I would have read more reviews before wasting my time with them.

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 9 people found this review helpful

    Awful experience

    • San Ramon, CA,
    • Dec 21, 2017
    • Verified Reviewer

    I wanted to get a car for my son for Christmas. I found just the one I was looking for, although I'm pretty sure they only show stock photos on the site and not the actual car. They promised and promised that I would get it by Christmas, but I had to call, email and stalk them about the car.

    First, they told me it was leaving the next day and would arrive on time. Then they told me they were "getting it ready" and wouldn't confirm a date. Finally, after continually pressing them, they gave a story about a light going on in the car and they won't be able to get it here for Christmas. Now, I'm concerned about getting my money back.

    Service is poor and I would stay away. I used Roadster to buy a new car previously and had a great experience. I had hoped this would be the same, but it's definitely not.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 10 people found this review helpful

    Awful

    I buy a pickup truck in June, five months later no permanent license plate yet. They keep sending a temporary tag and saying that they don't know what is happening. I did ask for information about the company doing the paperwork in Arizona and nothing yet, no info, no plate.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 11 people found this review helpful

    Will never use this company again

    • West Bloomfield, MI,
    • Nov 14, 2017
    • Verified Reviewer

    I purchased a car on Vroom back in July. It started out very promising until I sent in my money and I took procession of the automobile, then it became harder and harder to reach someone. But the last straw was when I discover I had a leak in my new car. The warranty had just expired 10 days ago so now I was not worthy of a callback, but never the less, my son is in the market for a new car, and I will not be recommending Vroom to him or anybody else. This company is about getting the money on hand and kicking the customer to the curb.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    No customer service or trace of your information

    I put in my paperwork to by a Toyota RAV4 yesterday afternoon. It's next day at 1:00 pm and I have received no calls or emails about my application. I called the customer service, and they said that the finance manager as not been assigned to me yet, after waiting 15 minutes. They said they will have someone call me. I am not going forward with them anymore after reading other one-star reviews about missing titles and registrations.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 9 people found this review helpful

    Yet another Vroom complaint

    I bought a car from Texas Direct a year ago. Some problems but great results. I call a year later, I get a card from the Texas Direct sales manager, and I followed up to buy a second car, and the dealership became Vroom and the sales manager has left.

    I got through all the poor voicemail and get Byron. I could not move fast enough for them in financing, Two days. And they did not want to do the transaction and said they would just refund my PayPal deposit. Fine with me, but no refund.

    Next day the rep Byron said he thought he had done it the prior evening. No, still not done. Eventually, PayPal will refund I suppose, as I asked PayPal to refund the money.

    Vroom is a great idea, but short on execution, and the same old industry with worn out promises and poor execution.

    Bottom Line: No, I would not recommend this to a friend

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  • 14 out 14 people found this review helpful

    Horrible, horrible, horrible

    • Tonawanda, NY,
    • Nov 2, 2017
    • Verified Reviewer

    This is the worst experience I've ever had in my life. Customer service is out of control; nobody helps you, they pass you around, and you get hung up on. I can't get my truck's title or registration. It has been 4 months and nobody helps, and everybody acts like they know nothing; they just keep making up tickets and hang up on you.

    Hours and hours and hours have been wasted on this. The worst experience I've ever had. Lawyers are getting involved. Do not buy a vehicle from this place. I will do everything I can to keep writing bad results about this company.

    Bottom Line: No, I would not recommend this to a friend

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    • Nov 20, 2017

      Matthew Jaseph

      The same thing happened to me with the registration. I had to go to DMV and get my own plates. What layer are you using? I want to file a complaint with my state attorney general. I also received the car on empty. I found mice droppings in my cabin air filter and I was told by their 90-day warranty company (Safeguard) that I don't have such warranty in their system.

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Showing 1-11 of 33

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