About Vroom

If you’ve purchased a car recently—especially a used one—you know the current system is undeniably broken. On one hand, you can go to a dealer, where you’ll probably be met with high pressure selling tactics along with inflated prices. Sure, you can avoid this by going through a private seller, although this can bring about issues surrounding quality and condition.

To address this, several companies have recently come online, one of which is Vroom. Founded in 2014, Vroom helps customers buy quality pre-owned vehicles over the internet, with transparent pricing, no salespeople, and a 7-day in-home test drive. Vroom customers can also obtain a competitive cash offer in minutes for their existing vehicles.

Taken together, Vroom claims to be “changing vehicle ownership forever.” But, whether you’re looking to buy or sell a car, does this necessarily mean they’re the right option for you? Are there other considerations you should keep in mind before using Vroom.com? Let’s help you find some answers, starting with how the Vroom website works.

How to Use the Vroom Website

Buying a Car on Vroom.com

To find a vehicle on Vroom, you’ll need to start by entering a keyword, or by searching for a specific make and model, body type, price, year, and/or mileage. Then, you’ll be able to see a picture of any matching vehicles, along with the year, make, model, trim level, mileage, and price.

Clicking on this image will take you to the vehicle’s home page. There, you’ll be able to view additional pictures, features and options, specifications, and fees. You’ll also be able to estimate your monthly payment.

If you’re ready to proceed, you can click the Get Started button, which will begin the purchasing process (we’ll talk more about financing options below). Then, according to Vroom, they’ll be able to “verify your identity, confirm details, and provide you with paperwork” in a matter of minutes. Or, you can place a 24-hour hold on the vehicle.

After purchasing, Vroom will deliver the vehicle directly to your door and will handle several important details, including filing title transfer paperwork with your local DMV.

Selling Your Car to Vroom

On the other hand, if you’re looking to sell your car to Vroom, you can begin the process by uploading pictures of your car, along with the VIN, mileage, and aftermarket additions. Within minutes, you’ll receive a guaranteed cash offer through your inbox, which will be valid for seven days.

If you accept the offer, Vroom will deposit the cash directly into your bank account within three business days, while handling details “like titles and any government red tape.” You can arrange for one of Vroom’s drivers to pick up your vehicle at the location and time of your choosing, or you can receive a check on the spot by delivering your vehicle to their store outside Dallas, TX.

Another interesting option that’s not offered by other similar services (more about this soon) is that Vroom allows you to take their voucher to your local car dealership. If they accept, Vroom will then purchase the vehicle directly through them, possibly giving you even more of a tax benefit.

Now, what kinds of vehicles will you find through Vroom? What are their stipulations? If you’re looking to sell, will your car pass muster?

What Are Vroom’s Vehicle Requirements?

Although Vroom claims to subject all new vehicles to a “stringent selection process,” other than that they can’t show any accidents through AutoCheck (a service similar to Carfax that’s operated by Experian), we’re not told exactly what their guidelines are.

After Vroom purchases a vehicle, it goes through a 126-point inspection process, which ensures you’re purchasing a vehicle as close to new as possible. This means no dents, the engine purrs smoothly, alignment is perfect, fluids are topped off, etc.—something Vroom calls a Supremely Certified car.

How does this differ from other similar services?

How Does Vroom Stack Up Against the Competition?

Remember how we talked about the increasing popularity of websites like Vroom above? If you’re looking for a new way to buy, you’ve got more options than ever, including Carvana and Beepi. Sure, each of these companies market themselves differently, but are there any real-world differences between them?

Vroom vs. Beepi

If you’re looking to sell your car, Beepi seems to have a more involved process than Vroom. How? Because, before giving you an offer, Beepi sends one of their inspectors to your home, so they can personally certify that it meets their guidelines. Since Vroom doesn’t do this, we might imagine instances where things don’t go as planned (e.g. the car is in worse shape than expected, or otherwise doesn’t meet their guidelines), but only after most of the process is complete.

On the other hand, Beepi also charges a 3-9% fee for selling vehicles, while Vroom appears to be free. Beepi doesn’t appear to charge for deliveries, and you’ll receive a 10-day trial period with all newly purchased vehicles.

Finally, Beepi is only available in CA and NV, while Vroom appears to service customers nationwide.

Vroom vs. Carvana

Carvana also submits each of their vehicles to a detailed inspection process (150 points, to be exact), and pulls an AutoCheck report to check for previous accidents.

After purchasing a vehicle through Carvana, they’ll ship your vehicle for free if you live within 100 miles of their Atlanta, GA, Nashville, TN, Charlotte, NC, Birmingham, AL, and Dallas, TX hubs, although it’ll cost you $199 if you live between 100 and 250 miles of these hubs. If you’re outside this radius, then you’ll have to choose a third-party delivery method.

Like Vroom, Carvana also offers a 7-day trial for all new vehicle purchases.

How Much Does Vroom Cost?

Signing up for an account on Vroom.com is completely free; simply enter your information, or sign up using your Facebook or Google credentials.

If you decide to place a 24-hour hold on a Vroom vehicle, you’ll be charged a $500 fee. If you choose not to purchase the vehicle, this money is fully refundable.

When you’re ready to purchase a vehicle through Vroom, you can use your own financing, or you can use one of the company’s 30+ banks (what they call “the largest financing network”) to help you get the best rates. All vehicles come with free nationwide shipping and a 7-day (or 250 mile) test drive. Don’t like your car? Call Vroom and they’ll have someone come pick it up at no charge.

Newly purchased Vroom vehicles come with a 90-day/30,000 mile no-worry warranty and a year of free 24/7 roadside assistance. Most are still covered under the manufacturer’s warranty, although additional coverage can be purchased directly through Vroom at the time of sale.

In order to speak with a Vroom representative, their customer service department can be reached at (855) 524-1300.

Are There Any Customer Reviews for Vroom?

Regardless where we looked, Vroom (formerly known as AutoAmerica) seemed to have a mostly positive online customer reputation, including a 4.5-star rating on Cars.com, 4.6 stars on DealerRater.com, and 4.1 stars on Edmunds.com. On Yelp, Vroom had a somewhat lower rating of 3.5 stars, with common complaints referencing poor customer service and lowball offers.

It should be noted that in most of these instances, a representative from Vroom personally responded to complaints.

From a company perspective, Vroom had an A+ rating with the Better Business Bureau at the time of our research, based on 16 closed complaints. These complaints referenced everything between undisclosed accidents to unresponsive customer service.

Should You Use Vroom to Buy or Sell a Car?

Whenever you’re thinking about using a new product or service, online customer reviews can go a long way toward letting you know what you might reasonably expect (this is why consumer advocacy websites like HighYa exist!). And at least from this aspect, it seems like Vroom has overwhelmingly positive feedback from their customers, who generally claim that the process was super easy and hassle-free.

However, if you’re dead set on buying or selling a car solely online, remember that Vroom isn’t the only game in town, so it’s important to research all your options in advance (you’re already off to a great start!). Comparatively, Vroom certainly seems to have some unique advantages (such as free nationwide shipping, which could save you hundreds compared to other options), but only you can decide whether or not this will translate into a better experience.

Did you use Vroom? Did you buy or selling your car? Whatever happened, tell us all about it by writing a review below!

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27 Consumer Reviews for Vroom

Average Consumer Rating: 1.3
Rating Snapshot:
5 star: 1 4 star: 1 3 star: 0 2 star: 2 1 star:  23
Bottom Line: 7% would recommend it to a friend
Showing 1-11 of 27
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  • 1 out 1 people found this review helpful

    Awful

    I buy a pickup truck in June, five months later no permanent license plate yet. They keep sending a temporary tag and saying that they don't know what is happening. I did ask for information about the company doing the paperwork in Arizona and nothing yet, no info, no plate.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 3 people found this review helpful

    Will never use this company again

    • West Bloomfield, MI,
    • Nov 14, 2017
    • Verified Reviewer

    I purchased a car on Vroom back in July. It started out very promising until I sent in my money and I took procession of the automobile, then it became harder and harder to reach someone. But the last straw was when I discover I had a leak in my new car. The warranty had just expired 10 days ago so now I was not worthy of a callback, but never the less, my son is in the market for a new car, and I will not be recommending Vroom to him or anybody else. This company is about getting the money on hand and kicking the customer to the curb.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    No customer service or trace of your information

    I put in my paperwork to by a Toyota RAV4 yesterday afternoon. It's next day at 1:00 pm and I have received no calls or emails about my application. I called the customer service, and they said that the finance manager as not been assigned to me yet, after waiting 15 minutes. They said they will have someone call me. I am not going forward with them anymore after reading other one-star reviews about missing titles and registrations.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Yet another Vroom complaint

    I bought a car from Texas Direct a year ago. Some problems but great results. I call a year later, I get a card from the Texas Direct sales manager, and I followed up to buy a second car, and the dealership became Vroom and the sales manager has left.

    I got through all the poor voicemail and get Byron. I could not move fast enough for them in financing, Two days. And they did not want to do the transaction and said they would just refund my PayPal deposit. Fine with me, but no refund.

    Next day the rep Byron said he thought he had done it the prior evening. No, still not done. Eventually, PayPal will refund I suppose, as I asked PayPal to refund the money.

    Vroom is a great idea, but short on execution, and the same old industry with worn out promises and poor execution.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Horrible, horrible, horrible

    • Tonawanda, NY,
    • Nov 2, 2017
    • Verified Reviewer

    This is the worst experience I've ever had in my life. Customer service is out of control; nobody helps you, they pass you around, and you get hung up on. I can't get my truck's title or registration. It has been 4 months and nobody helps, and everybody acts like they know nothing; they just keep making up tickets and hang up on you.

    Hours and hours and hours have been wasted on this. The worst experience I've ever had. Lawyers are getting involved. Do not buy a vehicle from this place. I will do everything I can to keep writing bad results about this company.

    Bottom Line: No, I would not recommend this to a friend

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    • Nov 20, 2017

      Matthew Jaseph

      The same thing happened to me with the registration. I had to go to DMV and get my own plates. What layer are you using? I want to file a complaint with my state attorney general. I also received the car on empty. I found mice droppings in my cabin air filter and I was told by their 90-day warranty company (Safeguard) that I don't have such warranty in their system.

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  • 3 out 5 people found this review helpful

    Untrustworthy company

    • New Orleans, LA,
    • Oct 29, 2017
    • Verified Reviewer

    By far the worst company to do any kind of business with. Vroom took over and ruined Texas Direct Auto, which used to be an amazing company to buy from.

    I contacted Texas Direct Auto/Vroom about purchasing a vehicle, and they wouldn't budge much on the price, even though the price was well above the vehicles worth. And, of course, they wanted to give me a few thousand less for my trade-in than what it was worth, basically screw you on both sides of the deal. I returned to the Vroom website recently to find the vehicle I made a fair offer on now listed BELOW the price I had offered, which now puts it several thousand below what they claimed their best price was.

    Truly a laughable company that values quantity over quality, and whose sales reps will be sure to deliver on the typical used car salesman experience. I'm sure they will attempt to explain this away with the typical apologies or other excuses, but the bottom line is you will not get a fair deal here, and you cannot trust them.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 8 people found this review helpful

    Refund deposit

    • Texas,
    • Oct 24, 2017
    • Verified Reviewer

    I found a car online under the Texas Direct Auto/Vroom website, left a $500 deposit, drive 6 hours away to buy the car, got there, the car had body damage on it, so I called Joe Brandao to cancel the deal and get my $500 deposit back. So they tell me it will take 72 hours for the refund to show back on credit card, so 7 business days later, no refund. So then I call and email Joe Brandao with Vroom and got no calls back or emails back. Then I ask for a manager and still got no call or email back.

    So please don't leave deposits of any kind because no one will do what they said they would do.

    Texas Direct Auto Power By Vroom: bad, bad business. Don't trust this company!

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 8 people found this review helpful

    Slow, and shady

    • Tennessee,
    • Oct 21, 2017
    • Verified Reviewer

    Almost a month and still no car, meanwhile my first payment is due in two weeks. I was told the car was never wrecked. That may be true, but it wasn't until we received paperwork to sign that we learned the car did have front-end damage at some point. The salesman claimed to know nothing about it but did disclose the hood had been repainted.

    Now I'm wondering should I even get the car. The car was scheduled to ship a week ago. Transport showed up to get the car and they claimed they noticed a scratch on the rim they needed to fix. So transport left, and now my car is in limbo until they find another transport company. The thing is, it's Thursday, so now it's likely my car won't make it until mid next week due to the weekend.

    I haven't even gotten my car and have been through hell. If I have to return the car, I hate to see what it will be like. This company won't last another 5 years.

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 9 people found this review helpful

    Read the reviews

    • Oct 20, 2017
    • Verified Reviewer

    Amazing to read other's reviews. Somehow they have thousands of positive reviews and only 2 negative ones on eBay (called Texas Direct Auto on eBay). All of the issues in the other reviews applied to mine.

    I bought the car and sold my trade-in. They were very quick to get my money, but the car took nearly 2 weeks to ship. I was told just before it shipped that it was getting a ding repaired. I asked for a picture of the ding, which was never sent. The truck arrived, and they picked up my trade-in. I asked what happened if I returned the car in 7 days and they said that the deal would be unwound and my truck would be returned to me. Dings inside the vehicle, hack job paint job on the rear quarter panel (overspray everywhere, the paint didn't match, scratched surrounding chrome bits), cruise control did not work, rain sensing wipers did not work, the tire had a slow leak, and food in the seats.

    I called to send the car back and get my trade back, and I have not received any information. I am told that the return of their vehicle is in the works, but no directions or timing, and no word on my trade in. I was told by pre-sales (Danielle) and my customer service rep for follow up (Christina) that the trade-in would be returned to me if it did not work out. Now I am being told that once the trade is on route to them, they have the right to sell it. Really?

    I have purchased my last 4 cars online and have always coached others to do so. Vroom is ruining the experience, which is upsetting. There is a certain amount of trust that goes into a car purchase done remotely. My confidence is broken in Vroom, especially seeing the mirror issues others have experienced.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 8 people found this review helpful

    Horrible dealership

    Vroom WILL NOT help you at all without a $500 deposit period! I was told they sell 400 vehicles a day by Loriza Rubio. I was also told the vehicle I was interested in was sold to someone else because I didn't put up the $500 they asked for and IT WASNT! Totally a BS online dealership. BEWARE. First dealership I've encountered where they act like they don't want to sell you a car. Absolutely ridiculous.

    Bottom Line: No, I would not recommend this to a friend

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    • Oct 26, 2017

      John Reid

      Sadly, I had a similar experience. They want to get that $500 ASAP. So you don't "lose" your vehicle and I was literally given the SAME $400 car-a-day pitch!

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  • 1 out 7 people found this review helpful

    2012 Mercedez Benz purchase

    • El Paso, TX,
    • Oct 6, 2017
    • Verified Reviewer

    Vroom staff members are very helpful and will try to accommodate your needs. You will work with several members, and as long as you have all your emails and telephone numbers on hand, any vehicle purchase through Vroom will be a smooth process.

    I will definitely purchase from Vroom in the near future!

    Bottom Line: Yes, I would recommend this to a friend

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    • Oct 18, 2017

      Dan

      How can you say that any vehicle purchased through Vroom will be a smooth transaction? They sent me a dinged and scratched car and now they will not return my trade in. I cannot get any answers from any of the contacts there. Speaking to a supervisor is impossible. They are never available.

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