Horrible experience! I was approved for a vehicle. There was a lot back and forth communication, paying a reserve fee, sending in all documents, having the documents that needed to get notarized, putting insurance on the vehicle, and sending a down payment. Well, after everything was finalized, I received an email that I had to once again submit proof of income. Like huh? I just signed a contract and sent a down payment! So after I once again sent in more documents, I was told to wait for a shipment date. Well, another week went by and now the bank is contacting me for proof of income! I was so over it. I asked for a refund, just to get a response in an email saying “Yes, ma’am.” I’m still waiting for my refund confirmation for the deposit. I got one for the reserve fee.
I wouldn’t suggest this company if it was the last place on earth! I went to CarMax and was approved, next day went and finalized everything. The vehicle is in my yard now!
Worst experience ever with Vroom. Stay away!
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
