I have been working on receiving my title, a copy of the original title, or an extension for my temp tag for 4 weeks now. I have spent a total of 11 hours and 47 minutes on hold or in conversation with people from Vroom. Every time I call I am told I will receive an emailed PDF temp tag extension in 1–3 days. It has now been 4 weeks, and I call every 3 days, and I am still told the same thing. I have been told by 13 Vroom employees that they have sent emails to people in two different departments and they are "high priority".
I have submitted all of my paperwork, insurance declaration, and paid in full for the vehicle.
My temp tag is now expired, and I never received the title that I have been requesting for weeks. I was even told by Vroom that if I received a ticket for an expired tag they would reimburse me. The audacity.
Also, when I finally receive my title I will have to pay extra fees because the temp tag is expired.
This review is just about my experience with trying to accuse the title. I will have to leave another review on the nightmare that I had with the salesperson and trying to receive simple paperwork to provide to my bank.
If you purchase a car through Vroom, make sure you get the name and case number of any request that you have. Also, request to be transferred to Tier 2, and the best time to reach anyone is 8 am on the dot. And don't fall for the prompt "if you would like for us to call you back when it's your turn," they will never call.
The employees are not bad people and every time I would call I would apologize for being frustrated because it's not their fault. They only communicate to other departments through email. This is a problem with the company structure of Vroom. Worst experience ever!
Length of Use: 3–6 months
Bottom Line: Yes, I would recommend this to a friend