Vroom Review: How It Works, Pros and Cons

I would definitely recommend it to anyone that is looking to buy a new car and not looking to ever walk into a dealership. Don’t have to feel rushed to buy a car.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I found my perfect car on Vroom. It seemed to be in great condition. I had it checked out today at the dealership and even they were impressed.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The buying and selling transaction process of my car was effortless with good customer communication and updates at every phase. The car was delivered on time with registration handled by the dealer. I love the service of vroom.com.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It is an awesome experience to have no hassle with Vroom to buy my car. Two weeks' process with all the following up from Vroom until delivery. Very nice people and smooth. Love it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Their communication is very poor. It took them 5 days to acknowledge the receipt of my down payment. They keep sending me requests for documents they already have. When I reply to their emails with a question I don’t get a reply. When I call them, I just get a call center person who can’t seem to do anything.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Selling my car to Vroom was an amazing experience! I didn't want to go to a dealership and deal with all the hassles from the salespeople trying to pressure me into selling my car too cheaply and buying their car too expensively. Vroom was a simple no-hassle process that gave me a fair price for my car. I love it because no pressure from salespeople, got a fair price, the whole process took a few days and I didn't have to leave my house to sell my car. I love Vroom, I will sell more cars to Vroom in the future. I highly recommend them!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was quoted an offer to purchase my car. The offer was great, so I agreed to sell. However, the offer that I was quoted was not the amount I received. Vroom and the representatives have not held to their end of this transaction. I am owed 60% more than what I was paid. I have conversed with 7 people all of them are saying the same “a check is in the mail.” I have been given a check number, but no tracking number. I have seen no check, and I have no resolution.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I don't personally know anyone who has ordered a car online before, so I was a little nervous. I knew what I wanted, but was unable to find it anywhere around my state. After a couple of months of searching EVERY DAY, I decided to just look online. That's when Vroom popped up.

Jonathan Busany eased my mind and was quick to answer any questions I had. The process was very easy and I received my car faster than I expected, which was a plus. I'm very happy with my experience!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Selling my car with Vroom was a quick and easy experience. The use of the notary service was an easy online call. The pick-up was seamless.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Took delivery of my car on 3/22/22, my temporary registration expired on 5/14/22, today is 5/23/22. I've been calling VROOM since late April, every time was told to wait for the registration paperwork.

On 5/10/22 I called and spoke to Alexis, explained to her my situation and frustration and she opened a case #01355042 and told me to wait for an email within 24–72 hours for a response.

A week went by with no email so I called on 5/17/22 and spoke to Dieto, who informed me that my paperwork was lost by FedEx and will re-FedEx me my registration documents, and also told me they will provide me a rental car, I need to wait for an email within 24–72 hours.

Still no emails as of 5/20/22 so I called again and spoke to Carbella who escalated this to a priority case (I guess prior to that my case is not a priority) and will receive a priority email in 24 hours.

Today 5/23/22, still no email and response, so I called to speak to Nelson who put me on hold and got disconnected (or maybe hung up on me). Called back and spoke to Auguo, who looked at the case and informed me he will make another priority request and I need to wait for 24–72 for a response. I demanded to talk to a supervisor or manager and was told a supervisor/manager doesn't take calls and I need to wait for an email.

This is the first time I purchased online from Vroom, and so far very unpleasant experience. I should have purchased from a traditional car dealership to save time and hassles. As of now I have a car with an expired temp tag that I can't drive and I don't have a spare car. I'm not happy!

As of 5/27/22, still no email, no phone calls. I filed a complaint with Texas DMV, will pursue this matter through the courts!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Most pleasurable experience in purchasing a car, EVER. The right car, the right price, and delivered to my front door. Gerard Smith was OUTSTANDING.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend