David L.
Los Angeles, CAMember since May 2022

Reviews (1)

    • Jun 2, 2022
    • Verified Reviewer


    Stay away, zero communication after the sales!

    • Length of Use: Less than 3 months
    Overall Experience:

    Took delivery of my car on 3/22/22, my temporary registration expired on 5/14/22, today is 5/23/22. I've been calling VROOM since late April, every time was told to wait for the registration paperwork.

    On 5/10/22 I called and spoke to Alexis, explained to her my situation and frustration and she opened a case #01355042 and told me to wait for an email within 24–72 hours for a response.

    A week went by with no email so I called on 5/17/22 and spoke to Dieto, who informed me that my paperwork was lost by FedEx and will re-FedEx me my registration documents, and also told me they will provide me a rental car, I need to wait for an email within 24–72 hours.

    Still no emails as of 5/20/22 so I called again and spoke to Carbella who escalated this to a priority case (I guess prior to that my case is not a priority) and will receive a priority email in 24 hours.

    Today 5/23/22, still no email and response, so I called to speak to Nelson who put me on hold and got disconnected (or maybe hung up on me). Called back and spoke to Auguo, who looked at the case and informed me he will make another priority request and I need to wait for 24–72 for a response. I demanded to talk to a supervisor or manager and was told a supervisor/manager doesn't take calls and I need to wait for an email.

    This is the first time I purchased online from Vroom, and so far very unpleasant experience. I should have purchased from a traditional car dealership to save time and hassles. As of now I have a car with an expired temp tag that I can't drive and I don't have a spare car. I'm not happy!

    As of 5/27/22, still no email, no phone calls. I filed a complaint with Texas DMV, will pursue this matter through the courts!

    Bottom Line: No, I would not recommend this to a friend

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