Reviews (1)

I purchased a 2016 Jeep Wrangler from Vroom. The buying process is smooth and I sold my old car to them. That is also pretty smooth. My issue is the vehicle wasn’t road-worthy when I received it. The delivery driver warned me that the parking brake won’t hold so I should get that fixed. I drove it to work the next day and the check engine light came on. I called Vroom and told them to open a claim so I can get it repaired. Shortly after that, I get the traction control and ABS warning lights and my front driver side brake started to smoke.

It took about a week to get my vehicle into the shop. Once it was in they did a full inspection and the list of issues they discovered were pretty major. The least of the issues was the check engine light. There was severe rust on the wheel bearings so that caused the ABS and traction control issues, the brake caliper doesn’t release all the way so the front driver side brakes rub and smoke, damaging both pad and rotor, the flange that connects the Catalytic converter to the exhaust pipe was rusted and broke free so I had an exhaust leak making it sound awful and run rough.

If they did any sort of maintenance before they sold the vehicle it would have never left the lot. These aren’t issues that just pop up all of a sudden these were there when they got the vehicle and they were there when they sold it. Now the warranty service is only wanting to cover the check engine light issue which was a coolant thermostat. There’s $5000 worth of work that needs to be done and should have been done before it was sold and they don’t want to cover. They sold a vehicle that wouldn’t pass emissions and has major braking issues. The customer service is difficult to get a hold of and I’ve been waiting for answers for about a month. Now they have told me they won’t cover anything but the coolant thermostat.