Reviews (1)

This is going to sound like a rant but here we go...I ordered my promo 2 for $24 leggings. Received the wrong order, someone else’s order, and never received mine. I was asked to go to post office and ship the wrong order back and call back in 24 hours, I was never informed of the free shipping label off the website, so I ended up paying $10 to ship it back.

I called back 24 hours later, got a different rep, had to re-explain the situation. When they were finally going to do a reshipment of the correct items, one of the leggings was out of stock. I asked for just a full refund, including return shipping. They were unable to give me a refund for return shipping and instead offered 20% off my next item, which means I have to spend more money to get my money "back," and did not reinstate the 2 for $24 promo. This was my first time ordering from Fabletics hence the promo 2 for $24, which I never received. And now, I’m unable to use that promo because I technically already ordered it? Even though I never received it.

Because this was the fault of Fabletics, I expected a simple, quick, and satisfactory resolution and it was not. I had to call three times and talk to a virtual agent about one issue. They never apologized or admitted things should have gone differently, instead turned it on me and kept saying "looks like your order was delivered" (it was but had wrong items in the package), "you returned your original order" (no I didn’t even receive my original order, I returned the wrong order that they sent to me), "sorry you were not aware of free returns" (no, I was not made aware by your agent when she asked me to return), and they asked for proof that I sent it back rather than just refunding.

They do not make it clear or notify you that you’re signing up for a VIP membership when you make a promotional purchase. Do yourself a favor and steer clear.