I signed up for Flaviar a month ago and can't review the actual product because I haven't actually received it yet.
My account still has yet to display a tracking number for my first membership box shipment. I ordered an actual full bottle of liquor with my welcome discount and received that in a modestly timely 10 days. Still waiting on that $60 membership shipment though.
Their customer service averages a 4-5 day response time on emails. When I asked them to cancel my membership, instead of simply honoring my request and returning my money, they insisted on waiting until I received my first member box and then "discussing how they can make it up to me."
I just want to make that crystal clear: I asked to cancel and have my money refunded, and they declined to immediately do so.
Let's face it, you're paying $60 for 150 ml of whiskey. When you honestly think about it, that is a rotten deal.
The only thing worse than the value of their product is their customer service. The best thing I can say about Flaviar is it doesn't currently seem that they have given me cancer.
Bottom Line: No, I would not recommend this to a friend
6 people found it helpful
Link to this Review
Company Response from Flaviar Ltd.
Dear Troy,
Thank you for sharing. We apologize for your experience. The feedback you have provided is one of the only ways we can improve.
We’re well equipped to handle concerns tied to the spirits industry, without our members ever noticing a disruption in the quality of service. This is what members expect of us by now, and it’s the standard we aim for. Recently, though, we’ve experienced several concurrent issues, which has made resolving them in a timely manner much more difficult. This led to some shipping delays, longer transit times or tracking issues. We're terribly sorry you were among the affected!
Moreover, we experienced service issues in the past month which delayed our response time. This will be taken care of in the following days and the service will be back to the high standard we aim for and you deserve.
I'm afraid I'm not able to find your account with the information available here so please write to us at hello@flaviar.com and we'll make sure this gets resolved to your full satisfaction.