Reviews (1)

I joined It's Just Lunch on 9/30/18 and during a phone call when I was promised:

1. You WILL go on dates.

2. You will ONLY be matched with men serious about finding a partner.

3. It's Just Lunch will do ALL the work so you can relax.

10/12/18: My matchmaker Natalie sends my first match. I give date options for three weeks.

10/31/18: Natalie never responds. I ask if I should send more dates. She says yes. I send date options for four weeks. Natalie never initiates contact after that.

11/8/18: Another matchmaker, Jasmine, sends a new match. I ask what happened to the first one but she doesn't acknowledge my question. I send four weeks of date options.

11/15/18: I find out my first date will be 11/30/18.

11/30/18: My match cancels. I'd arranged and paid for a babysitter for the night. No apologies from Jasmine. She pressures me to reschedule for the weekend. I tell her I don't want to date someone who cancels at the last minute. I'd been with It's Just Lunch for two months, had wasted enough time/money, and had zero dates. I tell Jasmine/Natalie I want to cancel and get a refund. Natalie responds that she is working on my next match. She doesn't acknowledge my dissatisfaction or request for a cancellation/refund. Nobody from It's Just Lunch speaks to me for over two months.

1/27/19: I call It's Just Lunch to complain and ask for a cancellation/refund again. I'm told that only Natalie can help. I'm sent to Natalie's voicemail but she doesn’t answer or return my calls. I send another email.

1/28/19: Natalie calls and says she's not the one to talk to about cancellations/refunds. She says a supervisor will call in 48 hours. Still no apologies.

1/31/18: A supervisor calls 24 hours late. He apologizes but refuses my request. He says they can't do refunds. The contract I signed disproves this. I ask him to cancel my membership. He refuses. He is in a hurry to get off the phone, and tells me that my next match will be coming soon.

This company is a scam. They prey on optimists. Please help me and other potential victims from being prey to their scheme.

Thank you.