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It's Just Lunch

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It's Just Lunch

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77 Customer Reviews

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It’s Just Lunch is a personalized matchmaking service designed to help business professionals go on dates with others. However, customer reviews indicate many members think the service overcharges for the quality of their matches.


  • Great way to meet local people without online dating
  • Many people found love
  • You can pause your membership if you click with someone


  • No refunds
  • Many people shared their matches were nothing like their specifications
  • A small pool of potential dates unless you are willing to go to a major city

It's Just Lunch Review: Is It Worth It?

By Lydia Noyes

Updated on: Aug 6, 2020

For busy professionals struggling to squeeze dating into their already packed agendas, It’s Just Lunch claims to offer a personalized matchmaking service that works behind the scenes to set them up on personal, private, and convenient dates.

Founded in 1991, the company now has over 150 locations around the world where professional matchmakers seek out suitable dates for their clients.

It’s Just Lunch members are interviewed about their lifestyle, relationship goals, and dating preferences by the matchmakers.

These matchmakers then seek out appropriate matches from their pool of members, coordinate the first date, and debrief with them afterward to learn what worked and what needs to change for the future.

Instead of seeing each person as a profile on a website, IJL matchmakers conduct confidential phone interviews to answer any questions about the service as well as discover the personal attributes, previous dating experiences, and life goals of their potential clients.

In this analysis, we take a detailed look at what It’s Just Lunch offers, to help you decide if this service is right for you.


As an industry, professional matchmaking services seek to guide the process of finding love for people who are too busy or too disillusioned to set up dates for themselves.

It’s Just Lunch lets you outsource the partner search process, similar to how you might trust your investment decisions to a financial planner.

In this way, the company claims to streamline the modern dating process, so you don’t spend hours endlessly scrolling through online profiles.

Once you sign up, you’re guaranteed to go on dates with hand-selected partners. The company handles every detail of these dates, from the destination to the dinner reservations.

It’s Just Lunch has a customer support team that is available by phone to offer coaching, dating advice, and general service information for their clients.

But this begs a bigger question—is signing up for a matchmaking service a good idea in the first place?

Amber Artis has worked as a professional matchmaker since 1998, and she is the founder and CEO of the boutique matchmaking firm Select Date Society. In her view, working with a matchmaker offers advantages for falling in love you won’t get otherwise.

“Working with a matchmaker is a better strategy for meeting the right partner than using online dating for a number of reasons,” she told us.

“A matchmaker makes it her full-time job to find her clients the one! In my 22 years as a matchmaker, clients often share with me that they make great decisions in every area of their life except when it comes to love.

“A matchmaker is an expert when it comes to dating and can introduce you to the right potentials without wasting your time.”

In other words, working with a matchmaker can be a great way to get some expert insight into your dating life, especially if you don’t have the time or inclination to sort through potential options yourself.

How It’s Just Lunch Works

If you’re intrigued by IJL, the first step is letting the company schedule a free phone-based private interview. This gives them a chance to answer your questions, gather your personal information, and clarify what you are looking for in a match.

The purpose of this interview is for the matchmakers to learn what did and didn’t work in your past relationships, as well as learn about your hobbies, passions, and long-term relationship goals.

Once you complete the interview, you have the option to sign up for your preferred level of membership. After you commit, It’s Just Lunch matchmakers will comb their collection of clients to search for potential matches.

When IJL finds a good fit, a matchmaker will call both parties separately and gauge their interest in each other.

You will only receive each other’s first names, and email addresses; phone numbers, and additional personal information is never disclosed before a first date.

Assuming both parties are interested, a low-pressure date is scheduled for meeting face to face. If sparks fly and you choose to continue seeing each other, you can suspend your It’s Just Lunch membership to see where things lead.

No matter the result of the date, the matchmaking team will debrief with you to get your opinion and start seeking out a different match if necessary.

IJL states that honest feedback is an essential part of the matchmaking process, as it provides the information the matchmakers need to fine-tune future matches and improve your dating experience.

While the company can’t guarantee that you’ll find your soulmate, they do promise that you will go on dates that can open you up to new possibilities for your personal life and renew your enthusiasm for falling in love.

It’s Just Lunch doesn’t perform background checks because it believes that they would provide clients with a false sense of security.

Instead, the company strives to empower clients to use good judgment and take responsibility for their own safety.


Signing up for It’s Just Lunch guarantees you’ll go on dates with a variety of matches, personalized attention from your matchmaking team, and further aid and guidance along the way.

The cost of an IJL membership will vary, depending primarily on your location and the number of dates you want to go on. If you’re willing to travel, you can sign up for multi-city packages for a larger pool of prospects.

From our assessment, you can expect to pay around $2,000–$5,000 for a basic membership. You’ll get further information about your personal costs during the interview process.

Analysis of Customer Reviews

Below are our key takeaways from IJL customer reviews on our website as well as other platforms:

Common Compliments:

  • Some users had great experiences with quality matches and professional matchmakers
  • Valuable service for making connections if you don’t want to date online
  • Many members connect with their matchmakers and felt they received great personalized service

Common Complaints:

  • Members pay lots of money for the service, often without ever going on dates
  • Many are matched with people who don’t fit their criteria
  • Many had dates suspiciously cancel at the last minute
  • Difficult to get refunds
  • Low-quality date options
  • Members were often shuffled between different matchmakers
  • Expensive, tedious signup process

Alternatives to It’s Just Lunch

It’s Just Lunch Elite Matchmaking
Premise Work with a matchmaking service to go on dates with quality singles. You’re guaranteed to go on dates. Work with professional matchmakers to be matched with singles in your area for dates. You can pre-approve every match and will receive feedback after every date to improve continuously.
Estimated Cost $2,00–$5,000 (price will depend on your location and term length) $3,000+ (depending on service length)
Locations Cities across Europe, North America, and Oceana, including 40+ US states Locations across California, Florida, Texas, Washington D.C., Boston, and New York.
Money-Back Guarantee No No

These two matchmaking services promise similar things. Both claim to let you outsource your love life to experts so that all you need to do is show up on dates.

They also each promise to improve in value over time, as your matchmaker will use your feedback from every date to guide the search for the next one.

However, each of these services suffers from the same downsides. First, you’ll need to put a lot of money down to start going on dates, with a minimal guarantee that you’ll like who you meet in the process.

Likewise, the pool of potential dates might be limited, depending on where you live. Unless you live in a big city or are willing to travel to one, there’s a decent chance that either matchmaking site is working with just a few hundred potential suitors.

If a large applicant pool is a significant concern for you, we suggest going the direction of It’s Just Lunch. This more-established matchmaking business is available in more US cities, which means you’ll likely have more prospects to consider.

The Bottom Line

It’s Just Lunch claims to offer a dating solution for busy urban professionals who want to find someone to spend their life with. Our research shows that this site seems to be a viable option for anyone looking to go in a different direction with their dating life—so long as you’re willing to pay for it.

While the service is more expensive than online dating, our research looking into the reviews left by hundreds of It’s Just Lunch members shows that customers who are seeking a personalized approach to their dating life often appreciate it.

Besides the initial phone interview, It’s Just Lunch clients report that they liked that they didn’t need to put any effort into finding matches or arranging their dates.

However, customer feedback also shows this service can be limiting. If you want to have some autonomy over the search and planning process of your dating life, you could experience frustration with It’s Just Lunches’ top-level management style.

If you live in a city and struggle to find the time to make meaningful connections with potential dates, then we think It’s Just Lunch might offer you an option for making connections with datable partners, without the initial effort of online dating.

Customer Reviews

3.1 Stars out of 77 Reviews
5 Star:40% 4 Star:14% 3 Star:5% 2 Star:0% 1 Star:40%
57% Recommend This Service
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Posted on Jan 18, 2022

So far so good. Five stars.

By David L., Vancouver, British Columbia, Canada, Verified Reviewer

I have had three dates since I signed up. All three wanted to see me again, so that is a testimony to Amy. Clearly, she chose women she thought would like me and would want to see me again, and so far her success rate is 100%.

My first two dates were lunches, each one was for around 2 hours. I enjoyed meeting these two ladies. These dates were helpful in giving me a better sense of the kind of romantic companion I am hoping to find.

The third date was a dinner. I surprised myself with my reaction to when she looked at her cellphone, said I have to take this, it's my son, and she texted her son. My reaction was, this is a massive turn-off for me, no. This reaction by me surprised me.

The quality of the three dates I have had is high. All three have a good attitude, are nice, and seem gentle, which is a key thing I am looking for in a potential romantic companion.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Amy - I am super pleased that she is my matchmaker

The communication with It's Just Lunch is excellent

All I need to do is to show up to the restaurant at the agreed upon time - that's so great

None for me to date

Posted on Jan 16, 2022


By Marcia I., New Jersey, Verified Reviewer

My experience so far has not been that great but the important thing that I find is that they are working really hard to find the members, meaning YOU, the opportunity to find the right person. It is not an easy task, I am sure.

I had a few dates, a very nice gentleman but unfortunately, I had not yet found the right chemistry.

I have another one soon and I hope this one works out. He seems like a very nice gentleman.

My representative now is Hazel. She is very very nice and is trying very hard to find me the right match.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Their persistence


Changes in representatives

Difficulty reaching them

Company Response from It's Just Lunch

Jan 18, 2022

Hi Marcia, thank you so much for your feedback and for sharing your experience thus far. We regret to hear you have had some difficulties but are happy that you are currently enjoying the process and your matchmaker. In the event you need to reach out to IJL you can also reach us at customerservice@Ijlcorp.com or 954-990-2033. Thank you for being an IJL Client!

Posted on Jan 13, 2022

Getting better...

By Tim H., St. Louis, MO, Verified Reviewer

The experience hasn't been great. There has been a high turnaround with the matchmakers and I hear from them off and on, always someone different. I will say the last matchmaker, Joel, has been very good with follow-ups, very professional, and did a good job with the last person he set me up with.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

Company Response from It's Just Lunch

Jan 18, 2022

Hi Tim, we are happy to hear you are enjoying working with Joel. We have worked hard thus far on your account and we have presented 20 dates to you so far. Matchmaking is an art and dating is a process and your feedback throughout is what is the driver for success. We are hard at work on your next date and look forward to our continued relationship.

Posted on Jan 13, 2022

Really fun, fast, and safe dating service

By Kelly S., Sacramento, CA, Verified Reviewer

I worked with Sarah V from IJL once I entered their database. I'm not currently a paying member, but I have gone on several dates with their service. I genuinely really like the service. I've always felt safe, taken care of, and I've had the dates planned and vetted before I've ever even met them.

All you really have to do is go through an interview process and background check (which makes me feel better about how they vet the men too vs. traditional dating app dating). Some of the men were duds, but Sarah is EXCELLENT at protecting me and protecting my privacy from the men I didn't like from the service.

I like that there's always a date, restaurant, time, and reservations booked prior. A lot of the back and forth/coordinating is pretty much taken care of on their end so all you really have to do is show up and have a good attitude.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy dates

Love how organized it is

Safety and privacy are top-notch and high priority

Some of the men aren't my favorite to date

Since you don't have contact info ahead of time, dates can run late or have things happen and you won't "know"

Company Response from It's Just Lunch

Jan 18, 2022

Thanks for the positive feedback on the IJL Process!

Posted on Dec 29, 2021

Overall I've been impressed with IJL and most satisfied with my matchmaker!

By Dianne M., Rockville, VA, Verified Reviewer

When I first started IJL I didn't have just one matchmaker. It was a rocky start. I had Lisa G at one point and had difficulty understanding her and I just didn't connect with her. I then had other matchmakers call me.

Finally, I had consistency with Debra and she and I definitely connected! She is down to earth and has been positive about the dating experience. Her best quality is that she listens and gets to know her people! I always enjoy talking to her and she calls to follow up after every date. She has also been available at hours that are helpful to me. She has made my IJL experience well worthwhile!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

I love that the matchmaker coordinates the whole experience

The restaurants have been great

I like having one consistent matchmaker

At first I didn't care for my matchmaker

Company Response from It's Just Lunch

Jan 3, 2022

We love to hear this great feedback about Debra and will make sure to share it! We are happy you are enjoying your experience as much as we have enjoyed working with you. Thank you!

Posted on Dec 26, 2021

A match in the making

By Maria A., New York, Verified Reviewer

I have a great matchmaker – Shaun. He spends time listening to you and getting to know your personality. After one date, he is receptive to hearing all about my experience. He makes you feel very comfortable. Shaun is a great listener!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The matchmaker gets to know you

Great communication with matchmaker

The cost

Company Response from It's Just Lunch

Jan 3, 2022

We love to hear the positive feedback about your matchmaking team! The feedback you provide from each date will help us fine-tune the matchmaking process. Thank you for being an IJL client!

Posted on Dec 23, 2021

Off to a great start

By Amy S., Portland, OR, Verified Reviewer

I signed up with this service just a few weeks ago having been out of the dating game for many years. My first contact was with Heather, who explained the program and got me started thinking about my dating priorities. Subsequently, I was assigned to work with Sarah, who has gotten me off to a great start in dating attractive eligible men in my area. From my first date, my criteria has been met and the experience has been easy, fun, and pleasant.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Very responsive

Matchmaker works hard to secure suitable match

Encouraging and understanding

Not inexpensive

Company Response from It's Just Lunch

Jan 3, 2022

Thanks Amy! We are happy to hear your first membership is off to a great start! We look forward to sharing more fun date ideas with you soon! Happy Dating!

Posted on Oct 19, 2021


By Michael P., Palm Beach, FL, Verified Reviewer

The liars just responded here. Even what they said here are lies, none of what they say is true. Just stay away and don't lose your money as I did.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

They lied

Helpful Review? 3 People Have Voted

Posted on Oct 4, 2021

This is a scam

By Amal A., Illinois, Verified Reviewer

I would give no stars if I was able to post this review and not give a star (it is a requirement to be able to post). Horrible, horrible experience.

They lied about everything promised on their website and during the process tried to convince me to pay for membership. After I paid they kept trying to set me up with men older than the max age I requested, not from the religious background I requested, and these men also drink alcohol despite my specification of no consumption of alcohol regardless of amount, and from ethnic backgrounds I clearly stated I was not interested in.

After they got my money their attitude and how to speak over the phone changed and they were like robots repeating sentences and ignoring my concerns and questions of why what they are doing is different than what was agreed upon. I didn't go on any of the 3 dates they chose because of the issues I mentioned and I kept asking them to give me my money back since it became obvious they don't have potential matches within what I was promised to respect what I clearly specified I cannot accept to meet. I am filing a lawsuit for their scam and the distress they have caused me.

For all the people who got scammed too, I hope you don't let them get away with taking your hard-earned money and disrespecting your time.

Bottom Line: No, I would not recommend this to a friend

Company Response from It's Just Lunch

Oct 8, 2021

Unfortunately, this reviewer has never actually utilized our services since deciding to become a client. We do not guarantee any age, religion, or parental status that is outside of the original preferences discussed during our interview process. In this case, the preferences discussed meant that we were able to work with her as a client. After contacting her with her first match, she provided availability and a date was scheduled. She then contacted our team to cancel the date and said that she did not want to meet him and began listing requirements of matches that were different than what was discussed during the interview process and are things that we do not guarantee.

While our responses to her questions about this may have seemed robotic, it’s simply because our entire team knows what we can guarantee and what we can’t, so the answer never changed to what this reviewer was demanding to hear. We’ve been matching our clients since 1991 and we stand by our services. We wish this person the best.

Posted on Oct 3, 2021

Best dating coach ever!

By Sharon R., Indianapolis, IN, Verified Reviewer

The first thing I liked about IJL is that everyone is vetted. Your date is at a nice upscale location convenient to where you live or work. They listen to your feedback and improve upon your dating goals after each date. My experience with Kevin as a Dating Coach has been the best one I've ever had. He is quick to respond and selects the matches according to my criteria. Keep up the good work Kevin!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Saves time and matches are based on your criteria

You will meet others that want a real connection

May take a little time in between matches

Company Response from It's Just Lunch

Oct 12, 2021

We are happy to hear you are enjoying your experience and working with your Matchmaker. We are hard at work on your next date. Happy dating!

Posted on Sep 24, 2021

My first date

By Veronica O., Royal Palm Beach, FL, Verified Reviewer

I have only had contact with It's Just Lunch for a couple of weeks. They are very professional and I hope through their services I can find a couple.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

They know their business and understand the client

Personalize service and very kind

Appropriate restaurant for dating

They said I can have 12 dates, they didn't tell me it's just one every month

Company Response from It's Just Lunch

Oct 4, 2021

Thanks Veronica! We are enjoying our relationship with you so far and look forward to scheduling your next fun first date! Happy dating!

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