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It's Just Lunch

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It's Just Lunch

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52 Customer Reviews

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It’s Just Lunch is a personalized matchmaking service designed to help business professionals go on dates with others. However, customer reviews indicate many members think the service overcharges for the quality of their matches.


  • Great way to meet local people without online dating
  • Many people found love
  • You can pause your membership if you click with someone


  • No refunds
  • Many people shared their matches were nothing like their specifications
  • A small pool of potential dates unless you are willing to go to a major city

It's Just Lunch Review: Is It Worth It?

By Lydia Noyes

Updated on: Aug 6, 2020

For busy professionals struggling to squeeze dating into their already packed agendas, It’s Just Lunch claims to offer a personalized matchmaking service that works behind the scenes to set them up on personal, private, and convenient dates.

Founded in 1991, the company now has over 150 locations around the world where professional matchmakers seek out suitable dates for their clients.

It’s Just Lunch members are interviewed about their lifestyle, relationship goals, and dating preferences by the matchmakers.

These matchmakers then seek out appropriate matches from their pool of members, coordinate the first date, and debrief with them afterward to learn what worked and what needs to change for the future.

Instead of seeing each person as a profile on a website, IJL matchmakers conduct confidential phone interviews to answer any questions about the service as well as discover the personal attributes, previous dating experiences, and life goals of their potential clients.

In this analysis, we take a detailed look at what It’s Just Lunch offers, to help you decide if this service is right for you.


As an industry, professional matchmaking services seek to guide the process of finding love for people who are too busy or too disillusioned to set up dates for themselves.

It’s Just Lunch lets you outsource the partner search process, similar to how you might trust your investment decisions to a financial planner.

In this way, the company claims to streamline the modern dating process, so you don’t spend hours endlessly scrolling through online profiles.

Once you sign up, you’re guaranteed to go on dates with hand-selected partners. The company handles every detail of these dates, from the destination to the dinner reservations.

It’s Just Lunch has a customer support team that is available by phone to offer coaching, dating advice, and general service information for their clients.

But this begs a bigger question—is signing up for a matchmaking service a good idea in the first place?

Amber Artis has worked as a professional matchmaker since 1998, and she is the founder and CEO of the boutique matchmaking firm Select Date Society. In her view, working with a matchmaker offers advantages for falling in love you won’t get otherwise.

“Working with a matchmaker is a better strategy for meeting the right partner than using online dating for a number of reasons,” she told us.

“A matchmaker makes it her full-time job to find her clients the one! In my 22 years as a matchmaker, clients often share with me that they make great decisions in every area of their life except when it comes to love.

“A matchmaker is an expert when it comes to dating and can introduce you to the right potentials without wasting your time.”

In other words, working with a matchmaker can be a great way to get some expert insight into your dating life, especially if you don’t have the time or inclination to sort through potential options yourself.

How It’s Just Lunch Works

If you’re intrigued by IJL, the first step is letting the company schedule a free phone-based private interview. This gives them a chance to answer your questions, gather your personal information, and clarify what you are looking for in a match.

The purpose of this interview is for the matchmakers to learn what did and didn’t work in your past relationships, as well as learn about your hobbies, passions, and long-term relationship goals.

Once you complete the interview, you have the option to sign up for your preferred level of membership. After you commit, It’s Just Lunch matchmakers will comb their collection of clients to search for potential matches.

When IJL finds a good fit, a matchmaker will call both parties separately and gauge their interest in each other.

You will only receive each other’s first names, and email addresses; phone numbers, and additional personal information is never disclosed before a first date.

Assuming both parties are interested, a low-pressure date is scheduled for meeting face to face. If sparks fly and you choose to continue seeing each other, you can suspend your It’s Just Lunch membership to see where things lead.

No matter the result of the date, the matchmaking team will debrief with you to get your opinion and start seeking out a different match if necessary.

IJL states that honest feedback is an essential part of the matchmaking process, as it provides the information the matchmakers need to fine-tune future matches and improve your dating experience.

While the company can’t guarantee that you’ll find your soulmate, they do promise that you will go on dates that can open you up to new possibilities for your personal life and renew your enthusiasm for falling in love.

It’s Just Lunch doesn’t perform background checks because it believes that they would provide clients with a false sense of security.

Instead, the company strives to empower clients to use good judgment and take responsibility for their own safety.


Signing up for It’s Just Lunch guarantees you’ll go on dates with a variety of matches, personalized attention from your matchmaking team, and further aid and guidance along the way.

The cost of an IJL membership will vary, depending primarily on your location and the number of dates you want to go on. If you’re willing to travel, you can sign up for multi-city packages for a larger pool of prospects.

From our assessment, you can expect to pay around $2,000–$5,000 for a basic membership. You’ll get further information about your personal costs during the interview process.

Analysis of Customer Reviews

Below are our key takeaways from IJL customer reviews on our website as well as other platforms:

Common Compliments:

  • Some users had great experiences with quality matches and professional matchmakers
  • Valuable service for making connections if you don’t want to date online
  • Many members connect with their matchmakers and felt they received great personalized service

Common Complaints:

  • Members pay lots of money for the service, often without ever going on dates
  • Many are matched with people who don’t fit their criteria
  • Many had dates suspiciously cancel at the last minute
  • Difficult to get refunds
  • Low-quality date options
  • Members were often shuffled between different matchmakers
  • Expensive, tedious signup process

Alternatives to It’s Just Lunch

It’s Just Lunch Elite Matchmaking
Premise Work with a matchmaking service to go on dates with quality singles. You’re guaranteed to go on dates. Work with professional matchmakers to be matched with singles in your area for dates. You can pre-approve every match and will receive feedback after every date to improve continuously.
Estimated Cost $2,00–$5,000 (price will depend on your location and term length) $3,000+ (depending on service length)
Locations Cities across Europe, North America, and Oceana, including 40+ US states Locations across California, Florida, Texas, Washington D.C., Boston, and New York.
Money-Back Guarantee No No

These two matchmaking services promise similar things. Both claim to let you outsource your love life to experts so that all you need to do is show up on dates.

They also each promise to improve in value over time, as your matchmaker will use your feedback from every date to guide the search for the next one.

However, each of these services suffers from the same downsides. First, you’ll need to put a lot of money down to start going on dates, with a minimal guarantee that you’ll like who you meet in the process.

Likewise, the pool of potential dates might be limited, depending on where you live. Unless you live in a big city or are willing to travel to one, there’s a decent chance that either matchmaking site is working with just a few hundred potential suitors.

If a large applicant pool is a significant concern for you, we suggest going the direction of It’s Just Lunch. This more-established matchmaking business is available in more US cities, which means you’ll likely have more prospects to consider.

The Bottom Line

It’s Just Lunch claims to offer a dating solution for busy urban professionals who want to find someone to spend their life with. Our research shows that this site seems to be a viable option for anyone looking to go in a different direction with their dating life—so long as you’re willing to pay for it.

While the service is more expensive than online dating, our research looking into the reviews left by hundreds of It’s Just Lunch members shows that customers who are seeking a personalized approach to their dating life often appreciate it.

Besides the initial phone interview, It’s Just Lunch clients report that they liked that they didn’t need to put any effort into finding matches or arranging their dates.

However, customer feedback also shows this service can be limiting. If you want to have some autonomy over the search and planning process of your dating life, you could experience frustration with It’s Just Lunches’ top-level management style.

If you live in a city and struggle to find the time to make meaningful connections with potential dates, then we think It’s Just Lunch might offer you an option for making connections with datable partners, without the initial effort of online dating.

Customer Reviews

2.6 Stars out of 52 Reviews
5 Star:28% 4 Star:11% 3 Star:5% 2 Star:0% 1 Star:53%
44% Recommend This Service
Start your review of It's Just Lunch:
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Posted on Jun 9, 2021


By Ken W., Tampa, FL, Verified Reviewer

These people are very talented on what they do and care about their clients. They ask about all the details about how the date went and strive to make even better dates for you.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons




No “cons” were specified in this review

Posted on Jun 7, 2021

Obed got it right

By Kyle N., St. Louis, MO, Verified Reviewer

My name is Kyle and an IJL client. After a number of dates I hit it off with a sweet woman. You may be skeptical at first but it does work. A little pricey at times but it did help alleviate the guessing game when it came to dating. Obed has worked with me to find a great match.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Personable service

Listens to you

Try their best, no one is perfect

Sales tactics


Company Response from It's Just Lunch

Jun 7, 2021

Thanks Kyle! We are elated to hear you are still seeing one of your IJL dates! Keep us posted, we can't wait to hear how it goes.

Posted on Jun 4, 2021

Wonderful company and staff

By Anonymous .., New York, Verified Reviewer

Claudia signed me up. She was compassionate and took her time to really understand me and explain the process. Daniella then took over, providing an outstanding date for me. Daniella took all my requests into consideration without judgment. She called promptly for feedback after the date. I am truly pleased with IJL's professionalism and trust their matchmaking capabilities.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Kind staff

Reasonable prices

Thorough process

No “cons” were specified in this review

Company Response from It's Just Lunch

Jun 7, 2021

We are so happy to hear you are enjoying your experience and look forward to telling you about your next fun first date!

Posted on May 26, 2021

Very nice place

By Zahra I., New York, Verified Reviewer

I had a really good experience, nice place, very fancy restaurant in a good area. A little difficult to find the restaurant's main door but I found it finally.

Ebony set this meeting, special thanks to her.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Very easy

Contacting on the phone

Very positive energy

No “cons” were specified in this review

Company Response from It's Just Lunch

Jun 1, 2021

Thanks for the great feedback on your fun first date! We look forward to scheduling your next date and to our continued relationship. Thank you for being nan IJL client. Happy dating!

Posted on May 26, 2021

Working with Amy

By Susan R., Albuquerque, NM, Verified Reviewer

I tried online dating, I really did. I went on reputable dating sites and I was still catfished four times. That’s when I decided I needed a wing woman! I was nervous because I’d never worked with a professional matchmaker, but Amy makes it a pleasure. We spent a good deal of time together and she listened to everything I said. She asked detailed questions about my history, what I was looking for now and what I hoped for in the future. Amy is enthusiastic and she has a wonderful sense of humor, which is a must in dating situations! The coolest thing about Amy is how she makes this feel very natural. Even dealing with Covid! I’ve gone on one date and he had many of the qualities I asked for. I’m not fearful at all anymore and I’m very optimistic about the future. Bring it on!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Company Response from It's Just Lunch

Jun 1, 2021

Thank you Susan for all of your wonderful feedback. We truly enjoy working with you and look forward to helping you lose your single status!

Posted on May 25, 2021

Great experience

By Craig B., Hartford, CT, Verified Reviewer

IJL is great for busy professionals that don't have much time, especially during the pandemic.

Great communication, consistency, and optimization.

Quality matches!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons



Good communication

No “cons” were specified in this review

Company Response from It's Just Lunch

Jun 1, 2021

You are completely right! We are here to juggle your busy schedule, which our team is the experts at. We look forward to arranging your next IJL date!

Posted on May 17, 2021

Review IJL - Amy M.

By Erica R., Las Vegas, NV, Verified Reviewer

IJL has been a wonderful experience thus far. Amy, my Match Maker, has been on spot for my match. She is very timely. She ALWAYS returns phone calls within 24 hours, sometimes sooner. She is professional, caring, and genuine. I feel she really wants you to find that special someone! She is efficient and open to hearing what the client is looking for. She is tactful. She is also mindful that her clients are leaning on her expertise and judgment for whom she is matching them up with. Thank you Amy. I really appreciate your effort and time. I am hopeful this will continue to be an AWESOME experience.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons



Follow up

No “cons” were specified in this review

Company Response from It's Just Lunch

Jun 1, 2021

Erica thank you for the glowing review about your Matchmaker and the IJL process. We are elated to be working with you and hard at work on your next date. Happy Dating!

Helpful Review? 1 Person Has Voted

Posted on May 12, 2021

I have very high standards (where have you heard that?)

By Jeff D., St. Louis, MO, Verified Reviewer

Obed and I have only had one date set up. I actually found her attractive (did not quite knock me over) but I believe now my best chances are with IJL. Yes, I want someone who I do not deserve and above my expectations that would thrill me. Why would IJL really care, because I belong to a CC with many single men 55 and over who are dying to hear that you all deliver. I will keep you posted but Obed seems to be a solid wingman.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Too early to tell but hopefully quality girls

Obed listens and wants me to succeed

I realize it is a numbers game but praying sooner than later

No “cons” were specified in this review

Company Response from It's Just Lunch

Jun 1, 2021

We are so happy to hear you are enjoying your IJL experience. We are hard at work on your next date and your wingman will be in touch soon!

Helpful Review? 1 Person Has Voted

Posted on May 6, 2021


By Anonymous .., New York, Verified Reviewer

I was set up on a date and it was a very positive experience. We had a lot in common and it was a good time. I would recommend to a friend.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Company Response from It's Just Lunch

Jun 1, 2021

We are happy to hear you had a great date!

Helpful Review? 1 Person Has Voted

Posted on May 6, 2021

Do not use It's Just Lunch

By Laurie B., Galt, CA, Verified Reviewer

There is no customer service. It takes days for an email response. It is taken personally if a dinner/lunch does not work out. I have been ghosted. Run!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Two different coaches in a three week time

Responses take way too long to reply

No customer service

Company Response from It's Just Lunch

Jun 1, 2021

We want to apologize if you have not enjoyed your experience thus far as this is not the norm with IJL. We are hard at work on your next match and will be touch soon. Thank you!

Posted on Apr 28, 2021

A dream within a dream

By Rosaria M., Carlisle, PA, Verified Reviewer

I cannot be happier with It’s Just Lunch and my matchmaker, Debra. I was looking for someone who understood my culture, and came from my home country. My matchmaker Debra found me my perfect match! We are now dating and I could not be happier! Thank you It’s Just Lunch and my matchmaker Debra!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted
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