Reviews (1)

Four stars - I really like the exercise program, loved the customer service rep, but the website could be clearer and more descriptive

I was concerned after reading the reviews about not getting the product and having poor customer service. After all, it’s not $5 or $10 but over $50, and to not get the product would be very upsetting. I finally decided I’d risk it because for a long time, I’ve been looking for an exercise program that focused on the dancing first, with the weight loss/cardio workout happening naturally from the intense dance instruction. Most exercise programs (including Zumba) seem to focus primarily on the workout and pepper in some dance moves and hip hop music here and there.

The website description was very vague in explaining what the product was and how you could access the materials. In fact, much of the information I learned about the program came from other reviews. Furthermore, I am old school and prefer having the DVDs. I could not tell how much the DVDs cost and how much the add-ons were, let alone exactly what I would be receiving. This and the previous reviews added to my nervousness about ordering. So, I emailed the support at Body FX email for clarification and received a response from Valerie in less than 4 hours on a weekend. I could not have asked for better customer service as I emailed her no less than 8 times. She even reminded me to inform her if I decided to purchase the DVDs because I should be reimbursed $4.95 shipping since I already paid for part of it with the other DVD purchase. I received a reimbursement within a few hours of emailing her about my purchase.

So, I personally thought the customer service was phenomenal. However, I should not have had to bother customer service so much if the website was clearer. This is why I gave it 4 stars instead of 5.