Reviews (1)

I have been in search for a newer van for my family and came across Carvana. I was just browsing and noticed they had a seven-day return policy if you were not satisfied with your purchase, which had me immediately interested. I selected a 2017 KIA SEDONA LX with 70,000+ miles on it. A lot of their vehicle selection was used as car rentals prior, so many of the vehicles are in a-OK condition.

You upload your docs: income verification and your driver license picture. EASY PEASY! They do a soft pull on your credit and have a software that lets you know how much you put down and how much you will pay monthly based on your APR. I have fair credit (which is considered challenged at a lot of brand name dealerships) - Carvana works with you and their loan company (Bridgecrest) will let you know how much you are paying up front, in smaller print of course, but the numbers are presented to you more than once.

Two days before delivery I found a vehicle with lower mileage (45,000 miles) and a nicer interior - I requested they change it to the new vehicle and they did no questions asked. Unfortunately, the original delivery date was pushed back one day - which was honestly no problem. The Carvana advocate was at my residence 15 minutes before delivery time and called me right away. I test drove the car for a full 15 minutes and came back and agreed to the purchase. She had all the paperwork ready for me and CarFax, Vehicle Registration info, and all the add'l paperwork that I had signed via DocuSign. Again, your final price and loan info is presented to you so it's fairly clear what you are paying at the end.

I took the car to the official Kia dealership to have it looked at and they let me know that there are no major mechanical issues and that several things such as battery, air filter, tire tread (2-3 yrs left) need to be changed within the next year to 1 and 1/2 years. Pretty common wear and tear with a used car. They did not include the floor mats as stated and I informed Carvana - they will be crediting me and refunding me for new floormats up to $250. I signed up at Bridgecrest to set up my payments since I hear many iffy things about them - it's probably best you pay a few days early since I've seen reviews about them repossessing vehicles even at one day late in payment.

So far I am happy with my purchase! I love my new van - thanks again Carvana.