I bought a car from Carvana and it was delivered right before Christmas. I've had the car for about 5 weeks, with most of them - the car being in the shop. The first was with a leak and water flooding the driver side - this was taken care of through 5 out of my 7-day money-back period. Since the issue was resolved, I had assumed it was smooth sailing from there! However, a few days later, another issue popped up. My car would making huge clunking sounds in the engine area if I drove over 60 mph. Turns out it was a missing bracket from the engine area - another week towards finding the issue and ordering the part. Now, the third issue. I got up for work and went to turn on my car. Car was completely dead - I couldn't even jump it to get it to restart. The towing company couldn't jump it to get it to restart. Turns out to be a defective TCU unit and the car being worked on for two weeks and counting.
I've reached out to find out my options for support in situations such as this ("We work harder than hard to make our customers happy") - and I was told that I would have to continue to pay monthly (and possibly out of pocket) for a car that I am unable to drive.
Bottom Line: No, I would not recommend this to a friend
9 people found it helpful
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Company Response from Carvana
We appreciate your thorough review of your overall Carvana experience. We do understand that you’ve had issues occur with your vehicle and we'd like to genuinely apologize for this. Your experience is not at all what we want for our customers to have nor what we intend. We appreciate your diligence and effort in reaching out to our Customer Advocate Team, as we always want to save our customer experiences. We understand you have not been able to drive your vehicle, and are glad to see that a Specialist has reached out to find an amicable solution. We want to support you as our customer, as you are truly valued. Please reach out to us at (800) 333-4554 if anything else comes up.